Tire repair shop · Calabash, NC · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#216 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 76%
4.9★★★★★1,429 Google reviews · 23 photos
97%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite prompt service, fair pricing, and helpful staff when describing tire repairs, oil changes, and brake replacements. Many note that the shop accommodates urgent needs, including Sunday visits and quick flat tire fixes, while communicating clearly about necessary work without aggressive upselling. However, some reviewers express dissatisfaction with perceived high costs for simple repairs, lack of communication regarding appointment wait times, and instances where the shop declined service or failed to inspect specific vehicle components.
Google rating: 4.9 out of 5 from 1,429 reviews (97% five-star).
Reviews on this page: 1,429 Google reviews (1,263 with written comments, 39 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: November 5, 2026.
Service: Auto Repair Shop serving Calabash, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mavis Tires & BrakesAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Tires & Brakes: 91/100 on this factor. Category median: 88.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Tires & Brakes: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Tires & Brakes: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Tires & Brakes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Tires & Brakes: 96/100 on this factor. Category median: 59.A
96
Bar = this company · dark tick = category median.
Star ratings
1,429 Google reviews we collected
4.9of 5
5 stars1,39297%
4 stars81%
3 stars50%
2 stars20%
1 star222%
Praise vs complaints
Phrases our text analysis found in 1,263 written reviews
98%praise
Praise2,06398%
Complaints452%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price19463%
Reasonable10634%
Overpriced21%
Not sure62%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude61429%
Speed & response51424%
Quality & results39619%
Would recommend29214%
Price & value1407%
Honesty & trust884%
Communication643%
What customers talk about
We read 1,263 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very friendly, honest, and helpful from start to finish.”
“Super nice, got me in and out very quickly, couldn't ask for better service!”
“Exceptionally slow service here I had a 2pm appointment for only a tire rotation, on the phone when I made the appt I was told It would take 30-40 mins.”
“Prompt service, excellent customer service, and quality work.”
“He didn’t offer any concessions regarding the damaged wheels.”
“Corey is very professional & highly recommend this shop”
“I highly recommend to Mavis, looking up the names of employees before you trust them in someone's personal vehicle.”
“They were super helpful, affordable, and quick to the figure out the issue.”
“They never spoke to her like she was a child and never dismissed her or tried overcharging for anything unnecessary.”
“Love finding honest people like Big Jim to work with.”
“I explained the situation and also that I had an appointment an hour away.”
People customers mention
Jim56 reviews
Isle46 reviews
Corey45 reviews
Beach40 reviews
Richard20 reviews
Josh16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mavis Tires & Brakes for 8 kinds of job. Pick one to see what they paid and said.
KaylaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
I had such a great experience! They were very friendly, honest, and helpful from start to finish. They did an amazing job replacing my brakes and made the whole process easy and stress-free. It’s hard to find places you can trust with your vehicle, and I truly appreciate their great customer service and quality…
Chad6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This place is awesome 👌 amazing people I will refer them to any and everyone thanks guys !!
Leslie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had an appointment for an oil and filter change and tire rotation on Sunday! Corey and John were very efficient in scheduling my appointment, and Curtis did all the work with precision and care! We love this Mavis!
KathleenLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent experience. Very clean, professional shop. Helpful, decisive. Needed all new tires. Told them I wanted middle-tier tires. No pressure. No attempt to upsell. They quoted me, ordered them, installed in less than 90 minutes. I am so happy with the entire process.
Reasonable priceTires
CarlosLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were super helpful, affordable, and quick to the figure out the issue. Worth the stop if you have any car issues.
Wayne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The team at Mavis Tire are outstanding from the moment you are greeted when you enter to the moment you leave. Prompt service, excellent customer service, and quality work. I want to make a big call out to Jaiden who is awesome! Thanks team Mavis.
I had such a great experience! They were very friendly, honest, and helpful from start to finish. They did an amazing job replacing my brakes and made the whole process easy and stress-free. It’s hard to find places you can trust with your vehicle, and I truly appreciate their great customer service and quality work. I will definitely be returning and recommending them to my family and friends!
Response from the owner · 19 hours ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Josh1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Super nice, got me in and out very quickly, couldn't ask for better service!!
Response from the owner · a day ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Bobby Burkett9 reviewsiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Tracy FranklinLocal Guide · 14 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Jeremy Switzer2 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
This place is awesome 👌 amazing people I will refer them to any and everyone thanks guys !!
Response from the owner · a week ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Leslie McKnight9 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Had an appointment for an oil and filter change and tire rotation on Sunday! Corey and John were very efficient in scheduling my appointment, and Curtis did all the work with precision and care! We love this Mavis!
Response from the owner · a week ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Kathleen BurnsLocal Guide · 37 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Excellent experience. Very clean, professional shop. Helpful, decisive. Needed all new tires. Told them I wanted middle-tier tires. No pressure. No attempt to upsell. They quoted me, ordered them, installed in less than 90 minutes. I am so happy with the entire process.
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Carlos RamirezLocal Guide · 15 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
They were super helpful, affordable, and quick to the figure out the issue. Worth the stop if you have any car issues.
Response from the owner · a week ago
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
