Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers with high ratings frequently cite quick service times, professional communication, and reasonable pricing for services like wheel alignments, tire rotations, and oil changes. However, lower-star reviews highlight recurring issues with overpriced tires compared to competitors, damage to vehicle rims during installation, and staff failing to verify vehicle specifications before performing work.
Data from Google, last updated October 29, 2026.
1,864 Google reviews we collected
Phrases our text analysis found in 1,625 written reviews
How often each topic comes up in the written reviews
We read 1,625 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came in to get a wheel alignment spoke with Carlos he was very professional and got us in and out helped us pretty quickly I highly recommend thank you Carlos!”
“This was unprofessional and disrespectful of my time.”
“Carlos was very knowledgeable and delivered fast and efficient 10/10”
“Changed the oil--but right now there is a slow drip coming from my car.”
“I would highly recommend Mavis tires and brakes, this tire service to anyone looking for quality work, great prices, and top-notch customer service.”
“They cracked and damaged my rims and tried to lie and say they were already like that.”
“…ce and energy each worker brings from the tire techs to the mechanics 10/10…”
“Anyway, I recommend In and Out Auto inspections in Charlotte for inspection needs.”
“Oil change was done in a reasonable amount of time.”
“Over charge if you dont pay attention to your price”
“Prices are reasonable and these guys know what they're doing and are super reliable and patient”
“This place not good they are lying I bought 4 new tires all seasons last may 2025 and they sold me new tires was made on 16/24 they said these all sea…”
“Excellent service and willing to explain what needs to be done without speaking down to the customer”
“POOR communication, as it was almost always initiated by my husband.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,864 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jabay was chill
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Came in to get a wheel alignment spoke with Carlos he was very professional and got us in and out helped us pretty quickly I highly recommend thank you Carlos!!!
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
Staff are great
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
10/10 great service
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
this shop is right on the highway and can easily be missed but its one of the best shops on the east side of town a hidden gem i appreciate the service and energy each worker brings from the tire techs to the mechanics 10/10
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
I would highly recommend Mavis tires and brakes, this tire service to anyone looking for quality work, great prices, and top-notch customer service. Keep up the amazing work!!!
Thank you so much for this fantastic rating! This exactly where we want to be for you!
10/10 service word to mommys
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Carlos was very knowledgeable and delivered fast and efficient 10/10
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
Really good and affordable service!
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
10/10 word to mommys
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts