Customers frequently praise the shop for quick service, fair pricing, and staff who clearly explain processes to reduce anxiety. Recurring themes include efficient tire repairs, battery replacements, and oil changes, with many noting that employees are friendly and helpful. However, some low-star reviews criticize a lack of upfront pricing communication, warranty confusion, and instances where tire pressure or lug nuts were not properly checked before vehicle release.
Google rating: 4.8 out of 5 from 1,460 reviews (91% five-star).
Reviews on this page: 1,460 Google reviews (1,266 with written comments, 30 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: November 4, 2026.
Service: Tire Shop serving Dallas, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
1,460 Google reviews we collected
4.8of 5
5 stars1,32591%
4 stars463%
3 stars232%
2 stars161%
1 star503%
Praise vs complaints
Phrases our text analysis found in 1,266 written reviews
97%praise
Praise1,81497%
Complaints563%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude58231%
Speed & response43423%
Quality & results33818%
Would recommend21812%
Price & value1428%
Honesty & trust804%
Communication764%
What customers talk about
We read 1,266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James, Aldo, and Devon were all so helpful and enthusiastic.”
“Don’t go, they don’t help you with anything, really rude”
“Came in with a very low tire pressure and was helped immediately.”
“Took my truck in last week to get tires rotated and balanced, and have a slow leak repaired on the right rear.”
“Good prices and amazing service and they will be the place I go to do anything on my car.”
“They also told me the tire bead was in horrible shape and the tires were not installed properly.”
“I definitely recommend you to give these guys a visit when its time to get your vehicle service.”
“The worst service ever If you want to waste time, I recommend this store”
“They took the time to explain everything clearly, gave me a fair price, and got the job done quickly without sacrificing quality.”
“Too expensive, not supportive and they did not communicate to let me know why they charged that amount of money”
“Never fails everytime I come here they roll out the red carpet they can get my hard earned coins anytime… honesty is truly the best practice and they are that!”
“They’re running a scam on “over tightened “ oil drain plugs.”
“He was patient, knowledgeable, and took the time to explain everything thoroughly.”
“In doing so, he came upon an issue that the previous NTB overlooked or ignored.”
People customers mention
James113 reviews
Aldo37 reviews
Devon31 reviews
Central17 reviews
Devin15 reviews
Don15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
A
Ashley BellevueLocal Guide · 18 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
if you’re ever experiencing tire issues, come here and Aldo will get you right! he was able to check all our tires quickly. He was very helpful and friendly! thanks Aldo!!
Services: Tires
Response from the owner · a week ago
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
L
Lesli VidalLocal Guide · 67 reviewsiTotal number of Google reviews Lesli has written across all businesses on Google Maps, not just this one.
First time going to an actual tire shop instead of pulling up to the closest one on the street and the difference is insane! James, Aldo, and Devin made sure to make us feel comfortable keep us informed about their process. Prices are fair and they are very quick too. Would come back!
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
K
Kathy Garza1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Came in with a very low tire pressure and was helped immediately. They found a screw in my tire and were able to patch it up quick. James, Aldo, and Devon were all so helpful and enthusiastic. They made me feel like I was in good hands. Great service !
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
D
Destiny Walker8 reviewsiTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
James and demetrice was very polite great customer service plus their black which is always a plus. I will definitely be coming back for another service.
Response from the owner · 2 weeks ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
J
Jae Cavalier4 reviewsiTotal number of Google reviews Jae has written across all businesses on Google Maps, not just this one.
Hands down the best experience I’ve had at an auto shop. Service was great and HONEST. Ask for James; he’ll get you right.
Response from the owner · 2 weeks ago
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
K
Kelli SimmonsLocal Guide · 17 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
James and the team here at Mavis is truly amazing. As a female, getting work done on your vehicle, can feel like playing Russian Roulette. I was so nervous and had a million questions, but James put my mind at ease! I got the battery replaced on my 96' Ford Explorer, they changed my tire, and then balanced them all as a bonus. Thank you so much for making this process easy. I WILL BE BACK!
Price assessment: Reasonable price
Services: Tires, Battery
Response from the owner · 2 weeks ago
Thank you so much for this fantastic rating! This exactly where we want to be for you!
G
Gian Arpino4 reviewsiTotal number of Google reviews Gian has written across all businesses on Google Maps, not just this one.
Tory and James were of great help putting my spare on after I occured a flat. Thanks a lot to both of them.
Services: Tires
Response from the owner · 3 weeks ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
H
H M9 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
Very helpful and professional staff. Prices are very reasonable and fair. I was impressed with their 'hotshot' service to get any tire delivered to their store in 2 hours if they did not have it in stock. They were working on all kinds of cars- domestic to luxury such as BMW's.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 3 weeks ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
A
Aaron Hildebrand4 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
