iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 76 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 40%
4.7★★★★★2,255 Google reviews · 24 photos
90%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mavis Tires & Brakes in Lovejoy, GA, 4.7 out of 5 based on 2255 reviews. Positive feedback highlights punctual service, friendly staff, and clear communication regarding repairs like tire changes, oil changes, and alignments. Customers appreciate the clean waiting area and helpful explanations of vehicle issues. However, low-star reviews criticize the shop for unexplained price discrepancies, refusal to remount new tires on existing rims, and perceived rudeness or lack of accountability during service interactions.
Google rating: 4.7 out of 5 from 2,255 reviews (90% five-star).
Reviews on this page: 2,254 Google reviews (1,656 with written comments, 57 with photos).
Owner responses: the business replied to 41% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Mavis Tires & BrakesTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Tires & Brakes: 78/100 on this factor. Category median: 82.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Tires & Brakes: 67/100 on this factor. Category median: 78.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Tires & Brakes: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Tires & Brakes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Tires & Brakes: 59/100 on this factor. Category median: 50.C
59
Bar = this company · dark tick = category median.
Star ratings
2,254 Google reviews we collected
4.7of 5
5 stars2,02090%
4 stars804%
3 stars191%
2 stars181%
1 star1175%
Praise vs complaints
Phrases our text analysis found in 1,656 written reviews
95%praise
Praise1,74195%
Complaints905%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price7362%
Reasonable4034%
Overpriced33%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude60633%
Quality & results39722%
Speed & response28115%
Would recommend20311%
Price & value1639%
Communication975%
Honesty & trust845%
What customers talk about
We read 1,656 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was helpful, professional, and made sure I was taken care of throughout the process.”
“and the sales man was kinda Arrogant about it too boot!”
“Kay gave me great service and a discount on my tire!”
“Not sure what kind of service other customers are getting, but my experience was horrible.”
“I came in the morning mid-week, so service was fast.”
“Waaaaaay over-priced and really slow, but friendly service”
“Great service and good customer service I will definitely recommend”
“I would give them five stars because the front staff was fantastic.”
“I was given a very reasonable price for the service they offered plus they got me in and out.”
“It's a complete RIP OFF!”
“…ger Marcus, and prior to my appointment we spoke on the phone and he explained everything that I had a question for.…”
“I honestly know nothing about cars and they didn’t mind explaining what was wrong with my tires.”
“DO NOT TRUST THEIR WORD, always verify what they say you need.”
People customers mention
Kay76 reviews
Josh37 reviews
Gerald30 reviews
James27 reviews
Marcus22 reviews
Rod22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mavis Tires & Brakes for 8 kinds of job. Pick one to see what they paid and said.
AA7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I needed a tire repair and was on my way out of town to bury my dad, and super frustrated as I'm thinking one other thing on my plate. Called and spoke to Ms. K, and she got me right in and repaired my tire and a discounted rate. This truly made this experience so much better. Her listening to my issue with the tire made everything better!
Reasonable price
PPaxton7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Get an oil change at a multi-service station.
I came for the oil. They spotted a significant issue with my tires I hadn't noticed. And they took care of it.
I came in the morning mid-week, so service was fast.
Friendly and helpful. Service was as good as I would hope for.
Aalyssa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional customer service, from the time I arrived for my appointment and after to ensure everything was taken care of. I had the pleasure to work with the assistant manager Marcus, and prior to my appointment we spoke on the phone and he explained everything that I had a question for. Thank you Mavis, Marcus,…
Great priceTires
DDeAndra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ms. K was AMAZING!! I came in to have a nail removed from my tire. She was quick to help and got me in and out with a smile. I will definitely come back for any future needs.
Great priceTires
TTiffany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
After having front end work completed on my Nissan Altima, I took my car to Mavis Tire in Lovejoy for an alignment. I was greeted by Rasheed as soon as I entered the establishment. I told him what I needed. He was very courteous and he assisted me. The service for my car was completed expediously as I waited in…
TTyra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mr.Marcus was extraordinary! He gave me the most amazing service! I honestly know nothing about cars and they didn’t mind explaining what was wrong with my tires. They explained everything to get me & made sure I was taken care of in a timely manner without extra fees. I personally always went to Walmart because of…
My sister always comes to Mavis and I always wanted to see why. Well for starters, when i called this location. I already knew i was GREAT hands by MARCUS who answered the phone with such excitement and a joy to be working. He definitely made sure to see what all i need and don’t need, he and his co worker (the mechanic, the white guy) did a phenomenal job to the point that i was Like yeah let’s schedule an appointment. Walked in late to my Saturday appointment, i was Still greeted and welcome like i was SUPPOSED to be there!! MRS KAY!!!!!!! She did an AMAZING job. As I was talking to MR MARCUS, about how I wanted to take some things off due to it being out of my budget, MRS KAY did her big one when accommodating my needs and service for my car. She also showed me what other services i needed. She definitely knows her how to do her job. Once she’s in the zone. She in the zone. She’s very sweet, yall got a gem on yall hands. That customer service is unmatched. I strive for my customer service to be just like this. Above and beyond for all of the customers. No matter what. MRS KAY if you ever read the reviews. I know you don’t know me, but i love You now. I love When people are a mirror of myself. Also, TEISHA ; in training she’s so pretty and have a very warming and welcoming spirit. They definitely made me choosing Mavis off Tara Blvd. Well worth it !!!!
Price assessment: Great price
Services: Tires, Wheel alignment, Brakes
Response from the owner · a day ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
A
A Williams7 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I needed a tire repair and was on my way out of town to bury my dad, and super frustrated as I'm thinking one other thing on my plate. Called and spoke to Ms. K, and she got me right in and repaired my tire and a discounted rate. This truly made this experience so much better. Her listening to my issue with the tire made everything better!
Price assessment: Reasonable price
Response from the owner · 3 days ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
P
Paxton7 reviewsiTotal number of Google reviews Paxton has written across all businesses on Google Maps, not just this one.
Get an oil change at a multi-service station.
I came for the oil. They spotted a significant issue with my tires I hadn't noticed. And they took care of it.
I came in the morning mid-week, so service was fast.
Friendly and helpful. Service was as good as I would hope for.
Response from the owner · 4 days ago
Thank you so much for this fantastic rating! This exactly where we want to be for you!
A
alyssa anderson10 reviewsiTotal number of Google reviews alyssa has written across all businesses on Google Maps, not just this one.
Exceptional customer service, from the time I arrived for my appointment and after to ensure everything was taken care of. I had the pleasure to work with the assistant manager Marcus, and prior to my appointment we spoke on the phone and he explained everything that I had a question for. Thank you Mavis, Marcus, and your team for your excellent customer service and quick service!!
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
D
DeAndra Haynes1 reviewiTotal number of Google reviews DeAndra has written across all businesses on Google Maps, not just this one.
Ms. K was AMAZING!! I came in to have a nail removed from my tire. She was quick to help and got me in and out with a smile. I will definitely come back for any future needs.
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Thank you so much for this fantastic rating! This exactly where we want to be for you!
T
Tiffany Sterling5 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
After having front end work completed on my Nissan Altima, I took my car to Mavis Tire in Lovejoy for an alignment. I was greeted by Rasheed as soon as I entered the establishment. I told him what I needed. He was very courteous and he assisted me. The service for my car was completed expediously as I waited in their very clean waiting area. I will definitely be using this location for all my future tire needs.
Response from the owner · a year ago
Thank you so much for this fantastic rating! This exactly where we want to be for you!
T
Tyra Lynn1 reviewiTotal number of Google reviews Tyra has written across all businesses on Google Maps, not just this one.
Mr.Marcus was extraordinary! He gave me the most amazing service! I honestly know nothing about cars and they didn’t mind explaining what was wrong with my tires. They explained everything to get me & made sure I was taken care of in a timely manner without extra fees. I personally always went to Walmart because of convenience but I won’t be anymore. They are definitely worth the try 💖. & the lobby was clean.
Services: Tires
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
C
Chad Sparks1 reviewiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Buyer beware
Read the print ask questions about there mounting policies on there New Tires ( after they mount them )
And your out the Door
They wouldn't transfer there NEW mounted tire to another Rim unless it was New from them ??? ?? (brand New) (They Wanted me to buy Another New tire ) from them ....My old Rim had Curb rash ONLY which existed before they mounted a NEW TIRE On it I had to wait until the DEALER located one / (order ) me a Rim to replace the old one
So I went back to them ( Mavis on Tara blvd ) for the swap and they refused to swap it to the new rim...... They rotate them they sell them to you but not swap one of there own to another Rim " what not enough commission to do it "
and the sales man was kinda Arrogant about it too boot!!!........with it seems like a manager right there beside him
So I went North on Tara to the other Big tire place on right a few lights and they Did it for FREE !!!!
AND THAT SALESMAN Said Bless someone else so I Gave the Cash to the tire Tech there......Mavis you lost me and my 4 cars to your Competitors
CHANGE YOUR POLICIES KEEP YOUR CUSTOMERS!!!
Response from the owner · a week ago
Hello Timothy, thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced at our Tara Blvd location. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us at 914-984-2500, Option #2.
Consumer Solutions
