Maxi Clean offers residential and commercial cleaning services, including move-in, move-out, and deep cleans, with customers frequently citing punctuality, professional communication, and reasonable pricing as key benefits. The online booking platform is described as straightforward, often providing clear quotes without hidden fees. However, low-star reviews highlight instances of incomplete cleaning results, such as missed bathroom details, and complaints regarding unresponsive customer service, unauthorized personal payment requests, and disputes over cancellation policies.
Google rating: 5.0 out of 5 from 648 reviews (98% five-star).
Reviews on this page: 648 Google reviews (486 with written comments, 8 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: November 12, 2026.
Service: House Cleaning Service serving San Jose, California.
Data from Google, last updated November 13, 2026.
Star ratings
648 Google reviews we collected
5.0of 5
5 stars63498%
4 stars81%
3 stars00%
2 stars10%
1 star51%
Praise vs complaints
Phrases our text analysis found in 486 written reviews
99%praise
Praise88599%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results22525%
Would recommend22125%
Staff & attitude19222%
Speed & response11613%
Price & value748%
Honesty & trust354%
Communication293%
What customers talk about
We read 486 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an amazing job cleaning my one-bedroom, one-bathroom apartment in approximately an hour.”
“Worst cleaning service ever, does more damage than cleaning.”
“I would highly recommend Maxi Clean to anyone looking for reliable, efficient, and reasonably priced cleaning services, especially for a move-out cleaning!”
“I can not recommend them enough.”
“From start to finish, the entire experience was straightforward, convenient, and professional.”
“…their online platform to select the services I needed, and the system immediately provided a clear quote with no hidden fees or unexpected charges.…”
“…ices I needed, and the system immediately provided a clear quote with no hidden fees or unexpected charges.…”
“I called a lot of places and they wanted to over charge me and just left me all confused until I found Maxi Clean.”
“From the transparent pricing and seamless coordination to the quality of the cleaning and professionalism of the staff, everything went smoothly.”
“Adrian coordinated everything via email, making communication and scheduling simple and organized.”
People customers mention
Adrian14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I hired Maxi Clean for a move-in/move-out house cleaning of my 2-bedroom apartment in San Jose, based on their 5.0-star rating. I paid $357.
The bathroom — the room that matters most in a move-in/move-out cleaning — was still visibly dirty when they finished:
The shower glass was left covered in hard-water spots and streaks, the shower door track and threshold were still black with grime, there was mildew along the caulk and baseboards, and the floor along the shower and sink was still filthy at the edges.
See photos taken right after the clean; this was not a move-in/move-out cleaning by any standard.
When I emailed them asking for a partial refund — not even a full one — instead of honoring the satisfaction guarantee they advertise, I've gotten the runaround.
Their defense was that we didn't point out the problems when the cleaner finished. We tried: the cleaner they sent barely speaks or understands English, and our concerns were not understood.
And when that failed, they argued that because my wife offered the cleaner water and a cookie, that meant we were satisfied with the service. Offering a worker water is basic courtesy, not a signed satisfaction survey!
I cannot reconcile the work I received, or the customer service that followed, with a perfect 5.0 rating across hundreds of reviews. I would not hire them again.
----------------------------
UPDATE: The owner's response below repeats the same two excuses they gave me by email, so I'll answer them here for anyone reading.
(1) "You didn't point out the problems" — we tried; the cleaner they sent barely speaks or understands English, and our concerns were not understood. A language barrier with their own employee is not the customer's fault.
(2) They again suggest that because my wife offered the cleaner water and a cookie, we were satisfied. It was a courtesy to a worker in our home, not an inspection or a sign-off.
Note that their response still doesn't dispute the photos — the shower glass, door track, and floors speak for themselves — and still offers no refund under their advertised satisfaction guarantee. They have also stopped answering my emails about it. Readers can decide for themselves.
=========================
Update after almost 2 weeks we decided to replace the carpet because it's not cleaned at all. Watch the video, there are still tons of water in the carpet!
Worst cleaning service ever, does more damage than cleaning.
Price assessment: Overpriced
Price: $350–400
Services: Moving-related cleaning
Response from the owner · a week ago
Hello Kai,
During the final walk-through, a woman at the property, whom I assume is someone you know, inspected the cleaning with our cleaner and expressed satisfaction with the bathroom. She did not identify any concerns or request any additional touch-ups. In fact, she specifically commented on how well the bathroom had been cleaned compared to its previous condition.
The only concern she mentioned was a stain on the carpet. However, carpet cleaning was not included in the original quote, as it is a separate service.
Additionally, no concerns were raised while our cleaner was gathering her supplies and preparing to leave. The woman even offered our cleaner bottled water and cookies as a gesture of appreciation for the work completed.
We take customer satisfaction seriously and provide an opportunity during the final walk-through for any concerns to be addressed before our cleaners leave the property.
Given that the cleaning was inspected and approved during the walk-through, with no concerns raised regarding the bathroom, we unfortunately will not be able to accommodate any further touch-ups or issue a refund.
Thank you for your understanding.
Adrian N.
@maxicleanteam
maxicleanco.com
Eric Agluba3 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I scheduled an appointment with Maxi Clean approximately a month in advance for move-out cleaning services at my apartment in San Jose. From start to finish, the entire experience was straightforward, convenient, and professional.
I initially used their online platform to select the services I needed, and the system immediately provided a clear quote with no hidden fees or unexpected charges. Adrian coordinated everything via email, making communication and scheduling simple and organized. Payment was handled through Zelle, which was also convenient.
On the day of the cleaning, Adrian reached out to confirm that the cleaners had arrived on-site. Two cleaners were assigned to my apartment, and both arrived on time. They did an amazing job cleaning my one-bedroom, one-bathroom apartment in approximately an hour. Both were friendly, courteous, and professional throughout the process.
I had also accidentally left behind a few miscellaneous items on the shelves, and the cleaners were thoughtful enough to bring them to my attention and help me identify what I wanted to keep or discard. I really appreciated their attention to detail and consideration.
Overall, I had a great experience with Maxi Clean. From the transparent pricing and seamless coordination to the quality of the cleaning and professionalism of the staff, everything went smoothly. I would highly recommend Maxi Clean to anyone looking for reliable, efficient, and reasonably priced cleaning services, especially for a move-out cleaning!
Price assessment: Reasonable price
Services: Moving-related cleaning
Bob Badour8 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
The website is very straightforward and easy to navigate. Adrian was very attentive and communicated great throughout the entire process. Cleaning is a lot of work and I just did not have the energy to do the move-out cleaning. The team member who cleaned my apartment was very kind and she did an awesome job. We even did a walkthrough with my landlord which seemed more of a courtesy to me. Great customer service. I would recommend Maxi Clean.
Price assessment: Great price
Price: $500+
Services: Moving-related cleaning
Tiffany Daly9 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Moving in to a new rental can be stressful, but MaxiClean took the stress off of me so I can focus on packing. The house is spotless and smells so good! Can’t wait to use them in the future cleans 😊
Price assessment: Reasonable price
Price: $500+
Maria Espinoza1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
We are a mechanical contracting company with offices in Berkeley. We found Maxi Clean online with great reviews, they have been routinely been cleaning our 3000 square foot office + shop for years now. They are always consistent and do a great job. Their prices are very reasonable as well considering it’s a commercial space. If you’re a business looking for janitorial services I highly recommend maxi clean.
Services: Office & workplace cleaning
Jamarr Akins7 reviewsiTotal number of Google reviews Jamarr has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I had an excellent experience with MaxiClean! The two young ladies who cleaned my home today were absolutely phenomenal. They arrived on time, were professional, courteous, and incredibly detail-oriented from start to finish.
My home feels refreshed, spotless, and beautifully cared for. They paid attention to the little details that make a big difference, and it was obvious they took pride in their work. They were also respectful of my space and worked efficiently without ever feeling rushed.
It’s not always easy finding a cleaning service you can trust, but MaxiClean exceeded my expectations. I will definitely be using them again and would confidently recommend them to anyone looking for reliable, high-quality cleaning services. Thank you for making my home shine!
