Google reviewers rate Mayell Real Estate 4.9 out of 5 based on 268 reviews, with the owner responding to only one percent of them. Most customers describe the agency as responsive, communicative, and efficient during apartment searches, noting that agents provided off-market access and handled lease negotiations effectively. However, low-star reviews indicate a pattern of unavailability and misleading listings, with some clients reporting that agents ignored inquiries or promoted units that were not actually available for rent.
Google rating: 4.9 out of 5 from 268 reviews (98% five-star).
Reviews on this page: 268 Google reviews (255 with written comments, 1 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: November 6, 2026.
Service: Real Estate Agent serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
268 Google reviews we collected
4.9of 5
5 stars26398%
4 stars10%
3 stars00%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 255 written reviews
99%praise
Praise48399%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12526%
Would recommend12325%
Speed & response9920%
Communication5010%
Quality & results469%
Honesty & trust265%
Price & value204%
What customers talk about
We read 255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is so kind and determined to help and make sure his clients are happy.”
“Highly would recommend to anyone looking for their new apartment in NYC.”
“He streamlined the entire processes for us and we could not recommend him more highly!”
“Was very responsive, punctual, and provided top tier service.”
“He was so transparent and communicative which was super helpful trying to find an apartment in the city!”
“My roommate and I had a great experience working with Mercedes.”
“He was very communicative, honest, and listened to our needs.”
“Benny was my main point of contact and couldn’t be more grateful for the work he put in for me to find an amazing space with a great deal.”
People customers mention
Benny19 reviews
Grace12 reviews
Mike11 reviews
Kiran8 reviews
Manhattan7 reviews
Rosado7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Was so overwhelmed trying to find an apartment for my daughter on our own, until I met Mike. He not only took over and took control but had my girl in her favorite area within the week. He is so kind and determined to help and make sure his clients are happy. He was such a pleasure. Next time we need to change apartments I will with out a doubt be using Mike again. He took so much stress away and is so good at what he does.
Property types: Apartments or condos
E
Emma Parr3 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Working with Benny was amazing! He was so transparent and communicative which was super helpful trying to find an apartment in the city!!! Highly recommend working with him/ reaching out!!
M
Michael Kologlu3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Ben was absolutely amazing to work with! Was very responsive, punctual, and provided top tier service. Really went to bat for us when we were negotiating our lease and could not have done it without him. Highly recommend working with him!
Property types: Apartments or condos
J
Jared Powers2 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Ben was extremely helpful in my apartment search. From first contact to closing the whole process took less than one week. He was able to get tours in off market listings and building I never would have been able to find on my own and get access to. Highly would recommend to anyone looking for their new apartment in NYC.
Property types: Apartments or condos
N
Noah Yadgaroff2 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Mike was great!!! He was super helpful, I was always sending him all of my strict likes and dislikes and he was always on the lookout for the best apartments for me, sending me the best options. He helped me secure the apartment I’m currently living in and I’m so thankful for his knowledge!
H
Hallie Perri5 reviewsiTotal number of Google reviews Hallie has written across all businesses on Google Maps, not just this one.
Mike was awesome! He was incredibly helpful throughout the entire apartment search process and was always extremely responsive. He made the process so much easier and was great to work with. I would definitely recommend him to any friends or family in the future!
Property types: Apartments or condos
O
Olivia Porter1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Mike was amazing to work with! He was extremely professional and always quick to respond. The NYC market is no joke and it’s very refreshing to feel like you have a broker on your side throughout the moving process:)
