Google reviewers rate Mays Plastic Surgery & Med Spa 4.9 out of 5 based on 147 reviews, noting that the owner responds to 99% of feedback. Patients frequently praise the facility’s clean environment, the staff’s welcoming communication, and the natural results of procedures such as abdominoplasties, breast surgeries, and Botox. While most experiences are positive, a few low-star reviews describe severe complications from RF Microneedling and dissatisfaction with corrective costs.
Google rating: 4.9 out of 5 from 147 reviews (99% five-star).
Reviews on this page: 147 Google reviews (140 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
From the front desk, to the spa, to the clinic, MPS always delivers an exceptional experience! The facility itself is beautiful, and the reception staff is always so warm & helpful.
My recent experience with Dr. Gross was outstanding. Dr. Gross took the time to really listen and carefully assess my areas of concern. He recommended a new product and after two years of consistent Botox elsewhere, I can honestly say I’ve never been happier with my results! Sometimes Botox seems like a “one-size-fits-all” treatment, but Dr. Gross truly demonstrates why a personalized approach makes all the difference. His expertise, precision, and genuine commitment to achieving the best possible outcome for each patient are what set him apart.
Ashley Hatfield has also been WONDERFUL for facials and micro-needling, she is kind, knowledgeable, and her passion for skincare has made it so easy to trust her with my face!
I couldn’t recommend MPS more highly and am so happy to be a patient at Kentuckiana’s best! Here’s to many more visits ✨
Response from the owner · 3 weeks ago
Wow, thank you so much for your wonderful review, Grace! Dr. Gross' attention to detail and passion for what he does are just a few of the reasons why we are grateful to have him on our team. So glad you had such a great experience with him!
Tarrah Lutz9 reviewsiTotal number of Google reviews Tarrah has written across all businesses on Google Maps, not just this one.
From the first consult that I had with Dr. Gross I knew that I was in the right hands. Every single part of the process the past few months and still now 10 days after surgery has been a 10/10 experience. I can’t imagine a more caring doctor and staff of nurses. There aren’t enough good things to say about how seamless the entire process has been from start to finish and I was treated like a family member not a patient by everyone I encountered.
Response from the owner · 3 weeks ago
Tarrah, this made our day! We are thrilled to have added Dr. Gross to our team and are glad you love him as much as we do. Our team is always here for you.
Tammy Ackerson3 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
My experience at Mays Plastic Surgery Med Spa was top-notch from start to finish! From the moment I walked in until the time I left, everyone made me feel so welcome and comfortable. Gabby at the front desk, along with Sarah and Kaitlyn in the spa, were all incredibly professional, friendly, and welcoming.
I can’t say enough wonderful things about Lindsey! She made my procedure comfortable and put me completely at ease. She is truly such an asset to their team!
Such a great experience all around. I highly recommend Mays Plastic Surgery Med Spa!
Response from the owner · 3 weeks ago
Tammy, thank you so much for your kind review!
Kwhantina Brown2 reviewsiTotal number of Google reviews Kwhantina has written across all businesses on Google Maps, not just this one.
Mays Spa is my HAPPY place for the serene ambiance, their kindness, and the fabulous services I've had (Botox, Cool Peel, facials, derma planing, etc.), but Trina is simply "aMAYzing" as an expert in Botox injections. Her extensive medical background as a registered nurse gives her precise knowledge of the intricate facial muscles and how they work together to restore and maintain a soft & youthful look in her patients. I came to her desperate for help after an 8-year struggle with very obvious asymmetry in my face after a severe case of Bell's palsy in 2018. I couldn't smile normally or completely close my left eye, even after seeing countless medical doctors, ENT and facial nerve specialists, other Botox injectors, and many years of acupuncture on my face. No treatment made much difference until I found her at Mays Spa. She is a **miracle worker**, but I'll let the before and after photos speak for themselves (attached to post). Trina has exponentially improved my quality of life (after all, your face is your calling card), and I adore her and the whole team at Mays Spa. Signed, a GRATEFUL school teacher.
Response from the owner · a month ago
You are beautiful! Thank you for this absolutely aMAYSing review. Trina does incredible work and we are so glad we have been able to help you achieve your goals. We are always here for you!
Joanna Gross2 reviewsiTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
I had an amazing experience with Dr. Gross and his team! I recently had a CoolPeel laser treatment, and the results have been incredible. From the moment I walked into the office, I felt welcomed and comfortable. The office itself is beautiful, clean, and professional.
Dr. Gross was friendly, knowledgeable, and made me feel at ease throughout the entire procedure. He consistently checked on my comfort level and explained everything clearly, which made the experience stress-free and enjoyable.
The results exceeded my expectations. My skin looks brighter, smoother, and has a healthy glow. I could see a noticeable difference almost immediately after the treatment.
I highly recommend Dr. Gross and his amazing staff to anyone considering laser treatments or other aesthetic procedures. The level of care, professionalism, and attention to detail was truly exceptional. 10/10 experience!
Response from the owner · 2 months ago
Thank you so much for your review Joanna, we are so grateful to have Dr. Gross as a part of our team!
Katie Johnson9 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I recently had a mommy makeover at MPS and had a great experience. All of my worries leading up to surgery…
- is my belly button going to look weird? NOPE. It looks completely natural. Like crazy good!
- am I going to be in terrible pain afterward? NOPE. They know exactly what they’re doing when it comes to pain management.
- am I going to regret not having an implant with the lift? NOPE. Dr Mays was able to use my existing natural tissue to create an amazing new & lifted shape that I’m so pleased with!
- is having the drain going to be dreadful? NOPE. I don’t know who dressed that thing while I was knocked out but it stayed put for a month and never caused me the slightest bit of discomfort.
I’m so glad I made the choice to go with Dr. Mays and his team!
Response from the owner · 2 months ago
This review is aMAYSing! Thank you for your informative rundown Katie, it will help so many people who are considering surgery.
rana abi-nader8 reviewsiTotal number of Google reviews rana has written across all businesses on Google Maps, not just this one.
Dr. Mays and his team changed my life for the better. I decided it was time to get a reduction and I couldn't be more happy with the results. Everybody was so kind and I felt welcomed and heard. Don't wait, go in for a consultation and see for yourself!
Response from the owner · 2 months ago
Thank you so much for taking the time to leave a review, Corinna!
Paige MartinLocal Guide · 25 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Dr. Mays and his team are truly top-notch! I spent countless hours researching surgeons before choosing Dr. Mays for my abdominoplasty, and I couldn't be happier with my decision.
I am now over 1 Year post-op and my results have exceeded my expectations. My belly button looks incredibly natural, and after having two children, I have my hourglass figure back. Dr. Mays is exceptionally talented, and his nurses made me feel supported and cared for throughout the entire process.
I can't thank Dr. Mays and his amazing team enough. I'm beyond thrilled with my results and would recommend them without hesitation!
Response from the owner · 3 months ago
Paige, thank you so much for this aMAYSing review! We are always here for you and so glad you are loving your results!
AretLocal Guide · 22 reviewsiTotal number of Google reviews Aret has written across all businesses on Google Maps, not just this one.
I recently had an explant and mastopexy performed by Dr. Mays. After a lot of research, I chose his practice, and I'm so glad I did. From my consultation through my recovery, I felt well cared for and informed. Dr. Mays and his staff were professional, kind, and made me feel comfortable every step of the way. My results exceeded my expectations, and I couldn't be happier with the outcome. I highly recommend Dr. Mays and his team to anyone considering plastic surgery.
Response from the owner · 3 months ago
We are so glad you had an aMAYSing experience with us. Thank you for taking the time to leave a review, our team is always here for you!
