Joanne CampbellLocal Guide · 25 reviews
They have always been professional and kind
Response from the owner · a week ago
Hi, Joanne. Thank you so much for leaving us a stellar review!
Review from Google · view on Google
McKenzie Institute For Foot & Ankle Surgery
McKenzie Institute For Foot & Ankle Surgery at a glance
Google reviewers rate the clinic 4.8 out of 5 based on 458 reviews, with the owner responding to 93 percent of comments. Patients frequently praise the staff's professionalism, kindness, and punctuality, noting short wait times and clear communication regarding foot and ankle conditions. Recurring criticisms involve billing errors, insufficient diagnostic follow-up for persistent pain, and a lack of communication regarding surgical scheduling deadlines.
- Google rating: 4.8 out of 5 from 458 reviews (91% five-star).
- Reviews on this page: 458 Google reviews (333 with written comments, 4 with photos).
- Owner responses: the business replied to 93% of reviews.
- Most recent review: October 17, 2026.
- Service: Sports Medicine Clinic serving Suffolk, Virginia.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★458 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Tina Kelley7 reviews
Dr McKenzie is the best doctor, she’s so caring for her patients. I love her.
Response from the owner · Edited a week ago
Hi, Tina. Your feedback is highly appreciated. Thank you for the review!
Review from Google · view on Google
A FordLocal Guide · 12 reviews
Dr. McKenzie is an outstanding doctor, and extremely friendly. My visits have always been wonderful under the circumstances. Special kudos to the ladies at check-in for their kindness, and Emily, ensuring that I understood the instructions that Dr. McKenzie had given me for the care of my foot. R Ford
Response from the owner · a week ago
Hi, A. We appreciate the kind words and are glad we could provide you with a positive experience!
Review from Google · view on Google
Yolanda Yancey5 reviews
My experience was just wonderfu, l did not have a long wait time. My doctor and her assistant were friendly and caring to me. I appreciate that.
Response from the owner · Edited a week ago
Hi, Yolanda. Thanks for taking the time to share your positive experience. We truly appreciate it!
Review from Google · view on Google
Dan Forbes15 reviews
Always a great experience. No long wait times and Dr. McKenzie and her staff are great.
Response from the owner · 2 weeks ago
Hi, Dan. We are thrilled to learn that you had a positive experience with us!
Review from Google · view on Google
Kenneth Banks Sr.Local Guide · 92 reviews
First time service for myself, the doctor and staff were exceptional.
Response from the owner · 2 weeks ago
Hi, Kenneth. Thank you so much for leaving us a stellar review!
Review from Google · view on Google
david bronerLocal Guide · 55 reviews
Dr McKenzie and her Staff are among the best that I have any dealing with. Keep up the great work
Response from the owner · Edited 3 weeks ago
Hi, David. We are thrilled to learn that you had a positive experience with us!
Review from Google · view on Google
Ella Mason3 reviews
My first visit everyone was so nice, friendly and was ready to help me. I really like Dr. Heather Mckenzie.
Response from the owner · a month ago
Hi, Ella. Thank you so much for leaving us a stellar review!
Review from Google · view on Google
Elizabeth Staton4 reviews
Dr. McKenzie is a wonderful doctor and person. Her nurse, Emily, is a gift. The whole office has been super supportive regarding some health issues I was going through. I highly recommend them. I feel very blessed to have them on my healthcare team!
Response from the owner · Edited a month ago
Hi, Elizabeth. We appreciate the kind words and are glad we could provide you with a positive experience!
Review from Google · view on Google
Robert Alexander9 reviews
Dr Stern and his assistant were excellent in my treatment. They were very professional and friendly in greeting me. They verified my A1C and blood sugar levels to ensure I was within limits. The doctor evaluated my diabetic condition and my feet and ankles to ensure I had no issues. Very good visit and was setup for diabetic shoe appt to order another pair of shoes.
Response from the owner · Edited a month ago
Hi, Robert. Thanks for taking the time to share your positive experience. We truly appreciate it!
Review from Google · view on Google
McKenzie Institute For Foot & Ankle Surgery on Google Maps →
Business details
- Address: 3907 Bridge Rd, Suffolk, VA 23435
- Phone: (757) 977-1026
- Website: mckenziefa.com
- Service area: Suffolk, VA