Carpet cleaning service · Columbus, OH · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★1,251 Google reviews · 24 photos
99%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$173typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers of MCT Carpet Care in Columbus, OH, frequently highlight punctual scheduling, clear communication, and effective removal of pet stains and dirt from carpets and upholstery. The service is often described as professional and thorough, with technicians explaining the process and moving furniture carefully. However, some customers criticize the payment policy for not accepting checks and for applying undisclosed credit card surcharges. One reviewer also noted that a specific stain was not removed during the initial visit despite being removable later.
Google rating: 5.0 out of 5 from 1,251 reviews (99% five-star).
Reviews on this page: 1,251 Google reviews (1,128 with written comments, 94 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 7, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
MCT Carpet CareRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MCT Carpet Care: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MCT Carpet Care: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MCT Carpet Care: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MCT Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MCT Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MCT Carpet Care: 96/100 on this factor. Category median: 80.A
96
Bar = this company · dark tick = category median.
Star ratings
1,251 Google reviews we collected
5.0of 5
5 stars1,24199%
4 stars50%
3 stars10%
2 stars10%
1 star30%
Praise vs complaints
Phrases our text analysis found in 1,128 written reviews
100%praise
Praise2,071100%
Complaints80%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4764%
Reasonable2331%
Overpriced11%
Not sure34%
$173-33% vs typical rug cleaning
Middle half of what 49 customers paid ($126–$259) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results61930%
Staff & attitude61830%
Speed & response34717%
Would recommend31915%
Price & value854%
Communication673%
Honesty & trust241%
What customers talk about
We read 1,128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician, Chris Altman, was efficient and did an excellent job.”
“Technician Chris was absolutely fantastic—professional, thorough, and genuinely great to have in my home.”
“He was punctual, explained everything clearly, and worked with impressive care and attention to detail from start to finish.”
“I'll definitely be calling them again and highly recommend MCT Carpet Care—especially if you can get Chris.”
“We will absolutely be using him again and I can not recommend him highly enough!”
“Also, it was much more affordable than other places I had called around prior to.”
“Hidden charges,don't take checks,huge surcharge for using credit & debit cards,& tell you nothing about that til time to pay, beaware”
“He explained the procedure for the cleaning well and was super efficient with the entire process.”
“In addition, he is very personable and a genuinely nice person.”
People customers mention
Allen81 reviews
Chris77 reviews
Bryan52 reviews
Brian30 reviews
Anthony24 reviews
Justin19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MCT Carpet Care for 7 kinds of job. Pick one to see what they paid and said.
DeniseLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Our technician, Chris Altman, was efficient and did an excellent job. We had pet stains from a dog that was sick. I would use this company again.
SLocal Guide · 134 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I couldn’t be happier with our experience with MCT Carpet Care! Technician Chris was absolutely fantastic—professional, thorough, and genuinely great to have in my home. He was punctual, explained everything clearly, and worked with impressive care and attention to detail from start to finish.
Chris made sure every…
Marlon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Came across this company after seeing their work and reviews online and was very impressed. Scheduled service with them and met with Chris. Awesome friendly guy. Answered all my questions and did a great job! Would recommend to anyone.
sheilaLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you so much Brian! Only took an hour for two rooms and made these 40-year-old severely pet stained carpets look new again! I have spent years trying and could never get stains out with a high-priced home cleaner or a rented one. Don't waste your time and money, go directly to what works. Highly recommend MCT Carpet Cleaners and Brian!
Paid $100–150Great priceCarpet steam cleaning
ArlanaLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the greatest technician ever today. He did such a wonderful job on my couch and my carpet. This was my first time using this company and I will be recommending them to others. My tech did a very thorough job and was very professional. I really like this company I received great service for my money!!!!
Jordan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called MCT Carpet Care yesterday evening after my dog got sick throughout my entire bedroom while I was at work. They were able to get me scheduled in next day, which was really appreciative given the late call into the day.
Chris called me early with another cancellation, was able to come sooner than the…
Best carpet cleaning that I have ever had.. Called last Friday and was scheduled within in a few days. Carpet looks brand new. I would highly recommend.
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you Carol for the great review
Mark ShowalterLocal Guide · 16 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Brian cleaned our light colored berber carpet in our basement and basement stairs. We have had it cleaned several times by different companies each time. MCT Carpet Care by far did the best job removing the dirt that discolored the carpet. It looks better than ever. We will definitely use them again.
Thanks!
Response from the owner · 6 days ago
Thank you mark for giving us a chance to clean you carpet and thank you for the great review
S McGuireLocal Guide · 134 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with our experience with MCT Carpet Care! Technician Chris was absolutely fantastic—professional, thorough, and genuinely great to have in my home. He was punctual, explained everything clearly, and worked with impressive care and attention to detail from start to finish.
Chris made sure every area was deeply cleaned, and the results were outstanding. My carpets look and feel refreshed, brighter, and like new again, with a clean, fresh scent throughout the house. He was respectful of our space, easy to communicate with, and clearly takes pride in delivering high-quality work.
MCT’s truck-mounted system and commitment to doing the job right really show. I'll definitely be calling them again and highly recommend MCT Carpet Care—especially if you can get Chris. Five stars without hesitation!
Came across this company after seeing their work and reviews online and was very impressed. Scheduled service with them and met with Chris. Awesome friendly guy. Answered all my questions and did a great job! Would recommend to anyone.
Excellent service & great communication! Highly recommend.
Chris was fast, efficient and did a wonderful job on the carpet in our basement rec-room. Looks amazing.
Response from the owner · a week ago
Thank you Stephanie for the great review
sheila shafferLocal Guide · 36 reviewsiTotal number of Google reviews sheila has written across all businesses on Google Maps, not just this one.
Thank you so much Brian! Only took an hour for two rooms and made these 40-year-old severely pet stained carpets look new again! I have spent years trying and could never get stains out with a high-priced home cleaner or a rented one. Don't waste your time and money, go directly to what works. Highly recommend MCT Carpet Cleaners and Brian!
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you Sheila for the great review
Arlana RawlsLocal Guide · 46 reviewsiTotal number of Google reviews Arlana has written across all businesses on Google Maps, not just this one.
I had the greatest technician ever today. He did such a wonderful job on my couch and my carpet. This was my first time using this company and I will be recommending them to others. My tech did a very thorough job and was very professional. I really like this company I received great service for my money!!!!
