MedStar Health Physical Therapy at Irving Street - Hand Center at a glance
Reviewers consistently praise the clinic's professional staff for their expertise, patience, and clear communication during post-surgical hand therapy sessions. Patients report significant improvements in mobility, grip strength, and daily function following treatment for conditions like fractures, amputations, and tendon injuries. The team is noted for creating a supportive environment that encourages patient progress and addresses specific physical needs. With a perfect five-star average from eighty-three reviews, no recurring criticisms regarding service quality, punctuality, or pricing appear in the provided feedback.
Google rating: 5.0 out of 5 from 83 reviews (99% five-star).
Reviews on this page: 83 Google reviews (65 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 12, 2026.
Service: Occupational Therapy Clinic serving Washington, District of Columbia.
Data from Google, last updated November 13, 2026.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars8299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
99%praise
Praise7499%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3344%
Quality & results1216%
Communication1115%
Would recommend1013%
Speed & response68%
Honesty & trust34%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am so happy with my progress and Samantha's expertise!”
“She provided outstanding service, I would highly recommend Kaleigh!”
“From the moment I walked in, the staff made the process smooth and comfortable, taking the time to explain each step and answer all my questions.”
“Would 10/10 recommend, but I'd recommend not breaking your wrist at all!”
“Great PT very kind and professional and concerning on time”
“Bland and the entire team were professional, attentive, and genuinely focused on my recovery.”
People customers mention
Bland6 reviews
Carly6 reviews
Emma3 reviews
Shannon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I am so happy with my progress and Samantha's expertise!
Response from the owner · 2 hours ago
We're thrilled to hear about your progress, Deepa! It's wonderful to know Samantha's expertise has made a positive impact on your experience. Thank you for choosing MedStar Health! - MedStar Health Community Manager
Bindi U. Collins13 reviewsiTotal number of Google reviews Bindi has written across all businesses on Google Maps, not just this one.
Carly and the team have made recovery after hand surgery a positive experience! Recommend to anyone in the Washington, DC area for hand therapy
Response from the owner · 2 weeks ago
Thank you for your thoughtful review and recommendation, Bindi! We’re delighted to hear that our team provided a positive experience. Knowing you would recommend us is the greatest compliment, and we truly appreciate your trust in MedStar Health. – MedStar Health Community Manager
Tony Walton2 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Great PT very kind and professional and concerning on time
Response from the owner · 3 weeks ago
Thank you for your positive rating, Tony! We appreciate you choosing MedStar Health and taking the time to share your feedback. – MedStar Health Community Manager
Tinizia Bentley3 reviewsiTotal number of Google reviews Tinizia has written across all businesses on Google Maps, not just this one.
I've been doing PT after surgery for a major wrist fracture at MedStar Health Physical Therapy at Irving Street with Carlisle Bland and I have had the best experience with her. She's really knowledgeable about exercises and stretches. She encourages me to try things I'm nervous about since I'm started from zero with having to completely get all wrist dexterity and hand grip strength back. She always asks me about what pain I'm experiencing and will show those areas more care when doing the therapies. Would 10/10 recommend, but I'd recommend not breaking your wrist at all! But if you do, this is the place to come!
Response from the owner · 2 months ago
Thank you so much for your glowing review, Tinizia! We're thrilled to hear about your positive experience with us. Your recommendation means a lot to us. Wishing you a smooth recovery ahead! Thank you for choosing MedStar Health! - MedStar Health Community Manager
Doris TaylorLocal Guide · 9 reviewsiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Very good service. She really does a excellent job on my hand 👏. She takes time and she really helped me to focus on my hand
Response from the owner · 3 months ago
Doris, thank you for giving us a great rating and sharing your thoughts! It’s our pleasure to serve and support our patients. We value your feedback and appreciate your taking the time to share it with us. Thank you for choosing MedStar Health! – MedStar Health Community Manager
Pearstine Adgerson6 reviewsiTotal number of Google reviews Pearstine has written across all businesses on Google Maps, not just this one.
excellent patient care. she is empathetic and very professional.
Response from the owner · 4 months ago
Pearstine, thank you for sharing your thoughts! It’s our pleasure to care for our patients. We value your feedback and appreciate your taking the time to share it with us. Thank you for choosing MedStar Health! – MedStar Health Community Manager
Lovey Green7 reviewsiTotal number of Google reviews Lovey has written across all businesses on Google Maps, not just this one.
Kaleigh is friendly, knowledgeable and highly professional and dedicated. She provided outstanding service, I would highly recommend Kaleigh! Thank you
Response from the owner · 4 months ago
We are committed to delivering the highest quality care and service, and love to hear about these positive experiences! Thanks for sharing this feedback with us, and for choosing MedStar Health! – MedStar Health Community Manager
herman burneyLocal Guide · 82 reviewsiTotal number of Google reviews herman has written across all businesses on Google Maps, not just this one.
Special shoutout to Emma and Samantha at Irving Street Hand Therapy! Not only were they both wonderful therapists, they're just all around great people! I'm more than happy with my recovery, service and, most importantly, the care I received here. I cannot recommended these folks high enough.
Response from the owner · 5 months ago
Thank you so much for your kind words, Bowden! We're thrilled to hear that Emma and Samantha made such a positive impact on your recovery. It's wonderful to know you felt well cared for during your time with us. Your recommendation means a lot! Thank you for choosing MedStar Health! - MedStar Health Community Manager
Sir. Kelvin Hutson3 reviewsiTotal number of Google reviews Sir. has written across all businesses on Google Maps, not just this one.
I had an excellent experience at MedStar Health – Irving Street Hand Center. Carlisle R. Bland and the entire team were professional, attentive, and genuinely focused on my recovery. From the moment I walked in, the staff made the process smooth and comfortable, taking the time to explain each step and answer all my questions.
Carlisle stood out for his expertise and patient-centered approach. The care I received was thorough, effective, and tailored to my specific needs. I’ve seen real progress thanks to their guidance and support.
If you’re looking for a knowledgeable and dedicated therapy team, I highly recommend this clinic.
Response from the owner · 6 months ago
Thank you so much for taking the time to share these thoughts. We value your feedback and appreciate your taking the time to share it! Our staff will pass along the kind words. We wish you the very best of health! – MedStar Health Community Manager