MedStar Health Physical Therapy at Irving Street - Orthopedic Center at a glance
Google reviewers rate this physical therapy clinic 4.9 out of 5 based on 300 reviews, with the owner responding to 41% of feedback. Patients frequently praise the professional and caring staff, noting clear communication, personalized treatment plans for orthopedic conditions, and attentive front desk service. Common criticisms involve significant appointment delays, perceived rudeness from specific staff members, and concerns regarding billing practices, including redundant charges.
Google rating: 4.9 out of 5 from 300 reviews (94% five-star).
Reviews on this page: 300 Google reviews (196 with written comments, 6 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: November 6, 2026.
Service: Occupational Therapy Clinic serving Washington, District of Columbia.
Data from Google, last updated November 13, 2026.
Star ratings
300 Google reviews we collected
4.9of 5
5 stars28394%
4 stars114%
3 stars21%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
97%praise
Praise21597%
Complaints63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10949%
Quality & results3817%
Would recommend3817%
Communication178%
Speed & response125%
Honesty & trust52%
Price & value21%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The women that work the front desk when u 1st come in are absolutely Phenomenal,all the physical therapist are very knowledgeable @ what they do.”
“The woman with the short blonde hair is very rude.”
“Had a great experience, pre and post knee replacement surgery.”
“…r an orthopedic physical therapy center where people actually care, I highly recommend the Irving Street, Orthopedic Center, Medstar Health Physical T…”
“The physical therapists meet with you to explain therapy sessions and design a plan of care that fits your needs and includes your wishes.”
“She always have a smile 😃 upon her face she's a very hard worker always on time performing her duties.”
“His expertise, patience, and genuine care stand out in every session.”
“Getting an initial appointment took time, but it was worth it.”
People customers mention
Cassie12 reviews
Therapist6 reviews
Jessica6 reviews
Adalia6 reviews
Audrey6 reviews
Renee6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I am very satisfied with the Therapy that I got there and everyone is so great there give me the help that I need I am very grateful Thank you all
Response from the owner · 6 days ago
Thank you so much for your wonderful feedback, Gloria. We're glad to hear that our team provided you with the help you needed. Thank you for choosing MedStar Health! - MedStar Health Community Manager
Franklin HartLocal Guide · 46 reviewsiTotal number of Google reviews Franklin has written across all businesses on Google Maps, not just this one.
The women that work the front desk when u 1st come in are absolutely Phenomenal,all the physical therapist are very knowledgeable @ what they do..
Response from the owner · a week ago
We’re happy to know you had a positive experience, Franklin. Your feedback is appreciated, and we’re grateful you chose MedStar Health! – MedStar Health Community Manager
Maurice Primrose2 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Had a great experience, pre and post knee replacement surgery.
Response from the owner · 2 weeks ago
We’re happy to know you had a positive experience, Maurice. Your feedback is appreciated, and we’re grateful you chose MedStar Health! – MedStar Health Community Manager
Sooji ChoiLocal Guide · 15 reviewsiTotal number of Google reviews Sooji has written across all businesses on Google Maps, not just this one.
It's a small office but what a mighty team! The attentive patient experience lives up to the rave reviews. Katie, Soho, Karen, and the rest of the team are skilled and caring. Karen was able to identify an issue during my first session with her that no other caregiver has noticed my whole life.
Because they are in such high demand, appointments are hard to nail down on a regular basis (but not impossible) and you will be assigned to whomever is first available. I was worried about this at first but every therapist I worked with was skilled and knowledgable. I never felt a lack in quality of expertise.
Thank you, MedStar Irving Street PT, for helping me recover my strength following my arthroplasty.
Response from the owner · 2 weeks ago
Thank you, Sooji, for your feedback! We're thrilled to hear that our team made such a positive impact on your recovery. It's great to know that you felt well cared for. We appreciate your understanding regarding appointment availability and will share your feedback with our team! Thank you for choosing MedStar Health! - MedStar Health Community Manager
Elaine Dade2 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
If you are looking for an orthopedic physical therapy center where people actually care, I highly recommend the Irving Street, Orthopedic Center, Medstar Health Physical Therapy.
Upon entering you are greeted with a welcoming smile from the office staff. The physical therapists meet with you to explain therapy sessions and design a plan of care that fits your needs and includes your wishes.
I cannot express enough how much their encouragement, patient explanations and steady reassurance helped lift the weight of stress.
Working with this team greatly helped me achieve my goals after my orthopedic surgeries!
Response from the owner · 2 weeks ago
Thank you for the kind words, Elaine—you made our day! It was our pleasure to support you, and we’re so glad you had a positive experience. We’ll be sure to share your compliments with our team. Thank you for choosing MedStar Health! – MedStar Health Community Manager
Eugene McCrimmon7 reviewsiTotal number of Google reviews Eugene has written across all businesses on Google Maps, not just this one.
Wholeheartedly professional care and instruction. I am thoroughly pleased with my treatment and results! Thank you all!
Response from the owner · 2 months ago
We are committed to delivering the highest quality care and service, and love to hear about these positive experiences! Thanks for sharing this feedback with us, Eugene, and for choosing MedStar Health! – MedStar Health Community Manager
Darlene Isaac3 reviewsiTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
I love the care the team give me respectful, kind all round if I could do it over I would thanks a lot for your help.
Response from the owner · 5 months ago
Thank you for connecting with us about this experience with our team, Tina. We will be sure to pass your appreciation along. Thank you for choosing us for your health care! – MedStar Health Community Manager
debra davisLocal Guide · 20 reviewsiTotal number of Google reviews debra has written across all businesses on Google Maps, not just this one.
My experience was very professional, comfortable and would recommend this staff for anyone needing this service. Staff is friendly and caring.
Response from the owner · 6 months ago
Thank you for connecting with us about this experience with our staff, Debra. We will be sure to pass your appreciation along. Thank you for choosing us for your health care! – MedStar Health Community Manager
estelle simmons4 reviewsiTotal number of Google reviews estelle has written across all businesses on Google Maps, not just this one.
