S HendersonLocal Guide · 20 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCassie does an amazing job and the atmosphere is great.
Melissa’s Salon & Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%74+22.8Experts Score= 81Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 124 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 43%
4.8 ★★★★★ 28 Google reviews · 8 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$70typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Melissa’s Salon & Spa at a glance
Google reviewers rate Melissa’s Salon & Spa 4.8 out of 5 based on 28 reviews, highlighting skilled haircuts, color services, and perms. Customers frequently praise the friendly, relaxing atmosphere and the staff's ability to accommodate specific requests with reasonable pricing. One reviewer noted that the online location information is incorrect, advising clients to call for the accurate address. The owner has not replied to any reviews.
- Google rating: 4.8 out of 5 from 28 reviews (93% five-star).
- Reviews on this page: 28 Google reviews (15 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 19, 2026.
- Service: Beauty Salon serving Adairsville, Georgia.
Data from Google, last updated November 6, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Melissa’s Salon & Spa: 84/100 on this factor. Category median: 88.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Melissa’s Salon & Spa: 74/100 on this factor. Category median: 84.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Melissa’s Salon & Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
- 5 stars2693%
- 4 stars14%
- 3 stars00%
- 2 stars00%
- 1 star14%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
- Praise13100%
- Complaints00%
Price
What customers reported paying
$70-11% vs typical beauty salons
Middle half of what 6 customers paid ($34–$89) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results754%
- Staff & attitude323%
- Would recommend215%
- Price & value18%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cassie does an amazing job and the atmosphere is great.”
“Well look no further this place is clean, friendly, professional and has reasonable price.”
“Highly recommend.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Melissa’s Salon & Spa for 4 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
PatriciaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cassie cuts hair for both my husband and me, and we've both been very happy with the results. I also get perms occasionally, and that has been a great outcome, too. Highly recommend.
Paid $20–40PermsHaircut
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 5 | $32–$79 |
| Hair coloring | 4 | $119–$214 |
| Hairstyling | 3 | $30–$79 |
| Blowdry | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 28 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Amy Sprayberry3 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery inviting!
- Services: Haircut
B D6 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a drop-in haircut - fantastic scissor work & good layering. If you have an important meeting coming up, your hair is in good hands with this salon. Cassie was my stylist.
Patricia JordanLocal Guide · 35 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCassie cuts hair for both my husband and me, and we've both been very happy with the results. I also get perms occasionally, and that has been a great outcome, too. Highly recommend.
- Price: $20–40
- Services: Perms, Haircut
gracie mallett3 reviewsTotal number of Google reviews gracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlemelissa's salon is so amazing my highlights turned out great!!! wonderful staff and hairstylists!!! amazing job girls!!!
W Cave2 reviewsTotal number of Google reviews W has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlthough she was very busy, she made us feel welcome and she did a great job cutting our hair.
Trish McmahanLocal Guide · 3 reviewsTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google#love my new hair style # Melissa is awesome# and I will definitely be going back .#
amy mcewen11 reviewsTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI wanted to thank Melissa publicly for doing such a wonderful job on my hair! She is one of the busiest people I know, she works very hard! She knows hair❤️ By far she’s the best hair dresser I’ve met, my hair color was a mess and she fixed it! I cannot say thank you enough Melissa, you made me feel so much better❤️
Elizabeth BaileyLocal Guide · 33 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love Melissa she does my hair perfect
Becky HardinLocal Guide · 26 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShe's very friendly and very good with Hair
Business details
- Service area: Adairsville, GA