Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Memorial Home Infusion Pharmacy logo

Memorial Home Infusion Pharmacy

Pharmacy · Miramar, FL · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%79+54.7Reliability 31%69+21.2Experts Score= 76Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 22 pharmaciesPosition by Experts Score among all companies we track in this category. · better than 43%
4.8 ★★★★★ 23 Google reviews · 2 photos
91%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Jul 2026latest review
📞 Call (954) 276-8388Request a call backWebsite ↗

Memorial Home Infusion Pharmacy at a glance

Reviewers describe Memorial Home Infusion Pharmacy as a professional service provider that delivers home infusion medications and supplies punctually. Customers frequently highlight the staff's availability for after-hours support, clear communication regarding procedures, and assistance with insurance or payment issues. While the majority of feedback is positive, some low-star reviews indicate recurring problems with delivery accuracy, including instances where incorrect equipment sizes were sent or medication bags arrived damaged, resulting in lost medication.

  • Google rating: 4.8 out of 5 from 23 reviews (91% five-star).
  • Reviews on this page: 23 Google reviews (18 with written comments, 1 with photos).
  • Owner responses: the business replied to 87% of reviews.
  • Most recent review: July 21, 2026.
  • Service: Pharmacy serving Miramar, Florida.

Data from Google, last updated November 2, 2026.

Score profile vs other pharmacies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction79Reliability69Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 79 (median 80)Reliability: 69 (median 76)Momentum: 100 (median 100)
This companyPharmacies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Memorial Home Infusion Pharmacy: 79/100 on this factor. Category median: 80.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Memorial Home Infusion Pharmacy: 69/100 on this factor. Category median: 76.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Memorial Home Infusion Pharmacy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
–

Bar = this company · dark tick = category median.

Star ratings

23 Google reviews we collected

  • 5 stars2191%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 18 written reviews

  • Praise29100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1034%
  • Quality & results828%
  • Would recommend621%
  • Speed & response310%
  • Communication27%

What customers talk about

We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kenya has been very thorough and professional with every phone call.”
  • “They are available and helpful They do an excellent job of explaining everything and delivering medications and supplies.”
  • “I highly recommend this pharmacy for your love one’s infusion needs.”
  • “Memorial Home Infusion Pharmacy was prompt with all deliveries and professional.”
  • “Katia was so attentive, personable, followed up when she said she would and made the process very easy for my husband and I.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ReneeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

I love the service and their support. I gave them a 4-star rating only because there is always room for improvement. Great job and thanks so much.

RoeLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Unfortunately, we needed their service, but fortunately, they were fantastic with all details! Kenya has been very thorough and professional with every phone call. Memorial Home Infusion Pharmacy was prompt with all deliveries and professional. I highly recommend their service.

argelis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excelente atención son muy amables. Y puntuales con la entrega de los medicamentos. Muchas gracias y bendiciones

Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional. I would suggest maybe making a video tutorial for patients that have to do home antibiotic infusions, so if they forget a step they dont have to call someone late at night.

Felicia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My father has received infusions from Memorial Home Infusion Pharmacy for about a year now and I’m so pleased with the care for his well being, the efficiency of getting the medication to him and the professional and friendly staff. I see you and I appreciate all that you do. I highly recommend this pharmacy for…

Jlouth21126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I love the team at Memorial Home Infusion. I’ve been using them for some time now. The staff is excellent and very helpful. I have had to call on the weekends and after hours for help. Because of course when something goes wrong it’s after hours. They are available and helpful They do an excellent job of explaining…

Compare with

Photos

Customer reviews

4.8 ★★★★★ 23 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Renee BrooksLocal Guide · 20 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love the service and their support. I gave them a 4-star rating only because there is always room for improvement. Great job and thanks so much.

Response from the owner · 3 months ago

Renee, we are very happy we could provide you with a positive experience! Thank you.

Roe NLocal Guide · 50 reviewsTotal number of Google reviews Roe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Unfortunately, we needed their service, but fortunately, they were fantastic with all details! Kenya has been very thorough and professional with every phone call. Memorial Home Infusion Pharmacy was prompt with all deliveries and professional. I highly recommend their service.

Response from the owner · 5 months ago

Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent experience at Memorial Home Infusion Pharmacy. Thanks again!

argelis foucault6 reviewsTotal number of Google reviews argelis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente atención son muy amables. Y puntuales con la entrega de los medicamentos. Muchas gracias y bendiciones

Response from the owner · 6 months ago

Hola Argelis, nos complace poder brindarle una experiencia positiva. Muchas gracias! Deseandole lo mejor!

Celeste -3 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio

Response from the owner · 6 months ago

Hola, nos complace poder brindarle una experiencia positiva. Muchas gracias! Deseandole lo mejor!

Amy Brown6 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. I would suggest maybe making a video tutorial for patients that have to do home antibiotic infusions, so if they forget a step they dont have to call someone late at night.

Response from the owner · 7 months ago

Hi Amy, thanks for letting us know about your great experience! It is our pleasure to care for you. Your feedback is highly appreciated. We will be sure to pass your comments along to our team. Thank you for the high 5 stars rating. Wishing you well.

Felicia Greene12 reviewsTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My father has received infusions from Memorial Home Infusion Pharmacy for about a year now and I’m so pleased with the care for his well being, the efficiency of getting the medication to him and the professional and friendly staff. I see you and I appreciate all that you do. I highly recommend this pharmacy for your love one’s infusion needs. Thank you Memorial Home Infusion team for all that you do. The Greene Family

Response from the owner · a year ago

Hi Felicia, we strive to provide the best experience for our patients and their families so this review made our day! Your amazing comments have been passed on to the team and leadership. We wish you & your family all the best!

Jlouth21126 reviewsTotal number of Google reviews Jlouth2112 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love the team at Memorial Home Infusion. I’ve been using them for some time now. The staff is excellent and very helpful. I have had to call on the weekends and after hours for help. Because of course when something goes wrong it’s after hours. They are available and helpful They do an excellent job of explaining everything and delivering medications and supplies.

Response from the owner · a year ago

Thanks for leaving us a great review! And, thanks again for choosing Memorial Home Infusion Pharmacy! Best regards!

Terrence SmalleyLocal Guide · 11 reviewsTotal number of Google reviews Terrence has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best team of health care providers. Made an uncomfortable time a whole lot better

Response from the owner · a year ago

Terrence, thanks for leaving us a great review! And, thanks for choosing Memorial Home Infusion Pharmacy! Best regards!

Marc SchlesingerLocal Guide · 60 reviewsTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful group of caring people. Highly recommended!

Response from the owner · 2 years ago

We are very happy we could provide you with a positive experience! Thank you.

Mineka StevensLocal Guide · 30 reviewsTotal number of Google reviews Mineka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They have excellent service

Response from the owner · a year ago

Mineka, thanks for leaving us a great review! And, thanks again for choosing Memorial Home Infusion Pharmacy! Best regards!

Memorial Home Infusion Pharmacy on Google Maps →

Business details

  • Address: 9579 Premier Pkwy, Miramar, FL 33025
  • Phone: (954) 276-8388
  • Website: mhs.net
  • Service area: Miramar, FL