ANT EXTERMINATORS · AURORA, IL
Men in Black Pest Control Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%74+11.1Craft & service 20%4+0.8Value 10%19+1.9Momentum 8%88+7Track record 7%66+4.6Accountability 5%14+0.7Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Men in Black Pest Control Services

Better than 65% of ant exterminators · #14 of 40

4.9★934 Google reviewsGoogle star rating as shown on Google Maps.
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
30%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Men in Black Pest Control Services for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$282

All 2 Google reviews tagged “Cockroach extermination”

★★★★★ Amelia · 4 years ago

Joe serviced us today. Joe was very personable right off the phone. He was very knowledgable about all the products and managed to answer questions before we could ask! Joe was also pretty cool as we were able to relate on things like pop culture and pets! Joe is awesome and he deserves a raise.

Cockroach extermination+ Punctuality+ Quality+ Professionalism
★★★★★ TRL · 5 years ago

We have been using Men in Black since 2013 and I am always happy with their service. Latest treatment was residential for ants and spiders. Technician (David D.) was on time, professional, and courteous. Went the extra mile to locate an ant nest outside to get to the root of the problem. 5 stars!

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Men, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (7 reviews)2024-Q2: 4.99★ (119 reviews)2024-Q3: 4.99★ (147 reviews)2024-Q4: 4.94★ (81 reviews)2025-Q1: 5.00★ (39 reviews)2025-Q2: 4.95★ (78 reviews)2025-Q3: 4.99★ (112 reviews)2025-Q4: 4.99★ (80 reviews)2026-Q1: 5.00★ (51 reviews)2026-Q2: 5.00★ (69 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$150+52% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 23%Reasonable 77%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%74+11.1Craft & service 20%4+0.8Value 10%19+1.9Momentum 8%88+7Track record 7%66+4.6Accountability 5%14+0.7Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
81
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
74
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
4
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
19
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
88
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
66
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
14

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+37 / −2
Professionalism
+43 / −2
Responsiveness
+35 / −0
Punctuality
+39 / −0
Value
+27 / −1

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