Men's clothing store · Killeen, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%96+27.1Replies to reviews 8%100+8.2Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 17 custom clothing servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★430 Google reviews · 17 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Men's Wearhouse in Killeen, TX, 4.9 out of 5 based on 430 reviews, with the owner responding to all feedback. Customers frequently praise sales associates for their patience, knowledge of sizing, and lack of high-pressure tactics when assisting with suits and accessories. However, several low-star reviews criticize the store for high prices and inconsistent customer service, specifically noting instances where shoppers received no assistance upon entering and issues with appointment scheduling communication.
Google rating: 4.9 out of 5 from 430 reviews (97% five-star).
Reviews on this page: 430 Google reviews (380 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Custom Clothing serving Killeen, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other custom clothing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Men's WearhouseCustom Clothing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Men's Wearhouse: 95/100 on this factor. Category median: 88.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Men's Wearhouse: 96/100 on this factor. Category median: 83.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Men's Wearhouse: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Men's Wearhouse: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
430 Google reviews we collected
4.9of 5
5 stars41997%
4 stars41%
3 stars41%
2 stars10%
1 star20%
Praise vs complaints
Phrases our text analysis found in 380 written reviews
100%praise
Praise397100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18947%
Quality & results10326%
Would recommend4211%
Speed & response308%
Communication164%
Price & value113%
Honesty & trust72%
What customers talk about
We read 380 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chrissy was such a pleasure to work with, she was very knowledgeable and extremely accommodating.”
“Outstanding service I ended up pitching those slacks plus five suit coats a pair of Stacy Adams shoes ,five dress shirts, socks and ties.”
“I highly recommend, that everyone shops at Men's Warehouse l.”
“All were knowledgeable, patient, and fast in measurements and over friendly.”
“She answered all my questions And made sure everything was perfect.”
“A great place to grab something formal or business casual at a great price in a timely manner.”
“She was extremely knowledgeable, professional, and genuinely helpful throughout the entire process.”
People customers mention
Stephanie19 reviews
Heights18 reviews
Warehouse12 reviews
Sandra11 reviews
Galina7 reviews
Julia6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Millicent1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Julia was absolutely amazing!! She helped us find the best suit for my husband. Took as much time as we needed to get the right look. Didn’t make us feel rushed at all!
Jerome2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Tealer was exceptional helped me with my sizes when i had no idea what i was doing. Great job!
Grace15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional customer service! Chrissy was such a pleasure to work with, she was very knowledgeable and extremely accommodating. 10/10 HIGHLY Recommend! Thanks Chrissy and MW!
Dejah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very helpful and patient! Great place to shop for a suit. No high-pressure sales. Thank you!
AlbertoLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chrissy was amazing. She helped me pick out the perfect suit and all the accessories to match. She answered all my questions And made sure everything was perfect.
JamesLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My wife and I came in yesterday to buy a few pairs of slacks. The two young men working gave this Sr. Outstanding service I ended up pitching those slacks plus five suit coats a pair of Stacy Adams shoes ,five dress shirts, socks and ties. The two young salesmen were very helpful in helping me with my wardrobe…
Julia was absolutely amazing!! She helped us find the best suit for my husband. Took as much time as we needed to get the right look. Didn’t make us feel rushed at all!
Response from the owner · 2 days ago
We're so glad to hear that Julia provided such excellent service and helped you find the perfect fit for your husband. Our team is dedicated to ensuring a comfortable and satisfying experience for all our customers. Thank you for your feedback!
Kristi Williams11 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Thank you for the kind words! We're delighted that Victory could help you so effectively. Our expert stylists strive to provide the best service for your wardrobe needs.
Jerome Munsch2 reviewsiTotal number of Google reviews Jerome has written across all businesses on Google Maps, not just this one.
Tealer was exceptional helped me with my sizes when i had no idea what i was doing. Great job!
Response from the owner · 4 days ago
Thank you for sharing your experience! We're thrilled to hear that our expert stylist provided exceptional assistance with your sizes. We strive for quality craftsmanship and a perfect fit for all your menswear needs.
Daniel Gonzalez1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Shawn and Christie took great care of me with 2 new suits!
Response from the owner · a week ago
Thank you for the fantastic review! We're delighted that Shawn and Christie were able to assist you with your new suits. Our team strives to provide exceptional service and quality apparel for all your menswear needs.
Sheri LanikLocal Guide · 8 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
We appreciate your feedback! It's wonderful to know that Christie was able to assist you effectively. Our expert stylists are committed to delivering quality craftsmanship.
Grace Rone15 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Exceptional customer service! Chrissy was such a pleasure to work with, she was very knowledgeable and extremely accommodating. 10/10 HIGHLY Recommend! Thanks Chrissy and MW!
Response from the owner · a week ago
It's fantastic to hear that Chrissy delivered such outstanding service. Your recommendation means a lot to us, and we're grateful for your kind words. We hope to see you again soon!
Dejah Hess2 reviewsiTotal number of Google reviews Dejah has written across all businesses on Google Maps, not just this one.
Very helpful and patient! Great place to shop for a suit. No high-pressure sales. Thank you!
Response from the owner · 2 weeks ago
We appreciate your feedback! It's wonderful to know our team members were helpful and patient during your visit. We're committed to offering a stress-free shopping experience.
Alberto DiazLocal Guide · 14 reviewsiTotal number of Google reviews Alberto has written across all businesses on Google Maps, not just this one.
Chrissy was amazing. She helped me pick out the perfect suit and all the accessories to match. She answered all my questions And made sure everything was perfect.
Response from the owner · 2 weeks ago
We're so glad to hear about your positive experience with Chrissy! Helping you find the perfect suit and accessories is what we aim for. Thank you for recognizing our commitment to quality craftsmanship and a perfect fit.
Michael Mohammadi4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you for sharing your experience! It's wonderful to hear that Julia's service met your expectations. We strive to provide exceptional service for all your wardrobe needs.
James ParkerLocal Guide · 17 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
My wife and I came in yesterday to buy a few pairs of slacks. The two young men working gave this Sr. Outstanding service I ended up pitching those slacks plus five suit coats a pair of Stacy Adams shoes ,five dress shirts, socks and ties. The two young salesmen were very helpful in helping me with my wardrobe together, we're new in Texas they made us feel right at home
Response from the owner · 2 weeks ago
Thank you for sharing your experience! We're thrilled to hear that our team members provided outstanding service and helped you find the perfect additions to your wardrobe. We aim to make every customer feel at home, and it's wonderful to know we succeeded. We look forward to serving your menswear needs again soon!
