Google reviewers rate Menden Accounting & Tax Service 4.5 out of 5 based on 85 reviews, with the owner replying to 66% of feedback. Clients frequently cite long-term retention, thorough tax preparation, payroll management, and responsive communication as key benefits. However, several low-star reviews describe significant delays in processing simple returns, unreturned phone calls, and unprofessional interactions with front-desk staff, indicating inconsistent service levels for new or complex clients.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
I've had Roger beginning of 2008 and still going. Great accountants.
At Menden Accounting & Tax , customer satisfaction is our number one priority. We're so glad you were satisfied with the service provided, Donelle!
We love Menden! Roger and Mitch have been wonderful to work with. We've been going to them for a long time and have nothing but great things to say. We get the best returns possible. They are thorough and easy to work with. Well worth the price. Highly recommended! They are the only tax and accounting firm we use, we wouldn't go anywhere else. Thank you, Menden, for taking such great care of us!
Mike , we're glad you enjoyed your experience with Menden Accounting & Tax. Thank you for your review!
Was really hoping to be responded to by a human from my webpage inquiry instead of 3 spam emails.
Thank you for your feedback. We truly understand the frustration and appreciate you bringing this to our attention. Our system does send an automatic follow-up email asking for a few more specifics about what you’re looking for. If we don’t receive a response to that message, we typically don’t move forward, as we need a bit more direction to provide the right support. If you’d like to share more details about your inquiry, we would be more than happy to assist you personally. Thank you again for reaching out.
I’ve been utilizing Roger’s services for many years now and couldn’t be happier with his professional understanding and skills to help my family navigate the ever-changing tax environment we live in.
We're so glad you enjoyed your experience with Menden Accounting & Tax ! We appreciate you sharing, Steve!
Roger and his team are TOP NOTCH! They keep up on all changes and keep clients well informed of them, so they can make good sound decisions! Great communicators, respond quickly to questions! Highly recommend Menden accounting!!!!
Thank you for sharing your positive feedback, Peggy
Finding the right tax service can be challenging. Similar to insurance, you tend to just stick with what you have until something happens and have to make a change. I made the switch to Menden Accounting & Tax Service 3 years ago. I can tell you with absolute confidence the Menden Team is professional, timely, and thorough. If you are on the fence with your current tax professional, I highly recommend Menden Accounting & Tax Services.
We appreciate you taking the time to leave a review. Thank you, Ryan!
Roger and his group are exceptionally the best and so honest, they are terrific. Thank you Roger.
We're so glad you enjoyed your experience with Menden Accounting & Tax! We appreciate you sharing, Shirley!
Payroll or personal needs, Menden is the best! :) Josh is super nice and detail oriented!
Thank you for sharing your positive feedback, Kata
Mendon has done a great job for me thru out the years. Ask for Steve, he the best I have delt with over the years. Thanks for the excellent service******************
Thank you for the positive feedback, Ewayne ! We appreciate your support!
Whoever is the lady that answered the phone is just nasty and unprofessional. Get someone new
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer service is important to us, and we’d love the opportunity to make things right. Please feel free to contact us directly so we can address your concerns.