How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for battery
Clear ✕All 92 Google reviews tagged “Battery”
They came really fast when I called and helped jumpstart my battery as well! Very friendly and quick service.
Service was quick and got the job done.
They arrived quickly and got the job done eleven faster couldn't have asked for better service.
Very professional . Would highly recommend..
Arrived very quickly, nice and extremely professional
Quick and friendly service!
Adam was awesome! Very knowledgeable, friendly and a huge help w our vehicle. Much appreciated!
Christmas Day my alternator broke and it was 10 degrees. They were there within 45 minutes and above/beyond helpful. I will always be impressed with the quality of this business. Thanks
Great as always.
Greg came out and was everything you would hope for in getting out of a jam! Professional, friendly, and good to talk with during the process. Anytime I’ve called Meryl’s, I’ve always had the same experience and Greg was no exception!
Greg came out quick and gave us a jump start and tested the battery for us
Very friendly and courteous men
He came super fast and was very friendly and helpful. Towed from grand rapids to Kent City cheaper than the other places i had called by like $40
Came very quickly. The dispatcher was courteous and helpful. The driver was friendly and professional
Assessed situation by checking the car out and asking questions, put a plan in action, and was done. Execellent service. Safe, curtious, and done without any damage. Highly recommend Merl's towing.
Friendly and knowledgeable. Simply the best service provider in Western Michigan. We only use Merl’s!
I needed a simple non-emergent scheduled jump start and got charged $80 for less than 5 minutes. $6 for fuel surcharge when they are less than 5 miles from my house where the vehicle was. The employee was very friendly and knew his stuff. But no one was up front about the price and fuel surcharge. I would not…
Took 90 min plus… to arrive but only 15 min to jump start. I was thankful. He knew what he was doing and had the right equipment.
I called needing a jumpstart and was told 30-45 minutes or longer wait, ended up being 15 mins. Turned out having to have my vehicle towed to the dealership due to issues with the battery. The tow driver was very nice and professional, will definitely use this company again if issues arise in the future.
Chris was very knowledgeable and a great help… got back on the road quickly!
Timely knowledgeable and friendly
Very good
Jumped battery and put air in tires. Fast and efficient.
Our battery was dead and service arrived extremely fast. We were in a parking garage so he needed to leave his truck and walk to us. He was super nice and very professional. Made a stressful situation much easier!
Very friendly gentleman who saved us when our motorhome had a dead battery. He even gave advice on a portable jumper. Excellent service. Thanks!
Great service and fast.
Took awhile to get here, but guy knew his stuff.
Can’t seem to remember his name unfortunately, but the man that helped me was amazing! Car sat for 3 months and battery was completely dead. He went over and beyond to help me, his service was greatly appreciated!
Was not expecting that he could service my car without having to take it to car shop. Fast, friendly and convenient!
The experience was a very good one. He explained what probably led to my dead battery. Jumpstarting the car didn’t take long. He was polite and professional and I would recommend Merl’s Towing to anyone.
Needed to jump start they were here Quickly and the guys are always very courteous And friendly
Great service
Arrived sooner than estimated. Checked battery which was very low. Charged battery and then car started. Very courteous man from towing service.
Arrived quickly and solved my dead battery cheerfully and completely!
Came out quickly and got me started and on my way. Would definitely recommend.
Colton did a great job jumping my Hybrid vehicle. He explained it well too.
The guy got the truck started in like 2 minutes and I was able to get back to work. Thank You.
Only negative was the wait time for help
We called Merles towing to get our car towed to the dealership. Two days before Christmas we were expecting a bill in the hundreds. Adam came and took a look under the hood and after about 7 minutes he started our car. I almost cried with joy. It was a simple connection to the battery that was the issue. He made our holiday! God bless that man.
Colton was great and helped with fast, detailed expertise with our battery troubles!
Dead battery. Slushy snow out there. Estimated hour wait. Arrived in half hour! Good hint to have it checked and replaced, If it starts tomorrow morning without a jump. Thanks for rescuing me. : )
Awesome job! Car wouldn't start. They came out and jumped it. Found out a cell was bad. They offered to install a new one for $40 less than my dealership with a longer warranty. I was so happy they replaced it on the spot. Jason and Colton were very professional, quick and easy to talk to! I really appreciated their…
My car needed to be transported to the Tesla Service Center in Clarkston, Michigan. Ryan showed up earlier than scheduled and waited an additional 10 minutes for me to come home to give him the key fob. Very polite and very professional. They will be my first call in the future for any vehicle towing services.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
