How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for battery service
Clear ✕All 247 Google reviews tagged “Battery service” · showing 20
Alex came out to help me with my no start pickup. Not only was he very professional, he was quick and had my truck running in no time! And he's cute!
Driver was timely, friendly and professional. 👍
Arrived quickly, started car quickly, was polite, helpful, informative. Couldn’t asked for more.
I was very worried not really knowing anyone in Grand Rapids. The driver made me feel safe and comfortable. I would highly recommend your company. Thank you
Great service as always, friendly driver!
This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!
5/5 no notes. Thank you guys so much for helping ya girl out of a sticky situation late at night. I made it back to work in the nick of time! Guys talked me through navigating airport security, location, then gave me a jump start all in under an hour!
Bryan was excellent!
He was able to get to me quickly. Very nice and very helpful.
Amazing job and very helpful
Great service! They came fast, had the right services and were so friendly!
Driver showed up quickly, and he was very friendly and helpful.
Driver was super chill and very helpful.
The driver went up and beyond, much appreciated
Fantastic!!!!!
Good friendly and fast
Jason was excellent very professional and had our problem fixed in less than a minute. Would highly recommend this company.
Driver 97 was amazing. So nice and got my car started
They were quick and helped me out greatly.
Gary was very pleasant and helpful! He came to tow our car, but suggested trying something...jumped it with his jump box and it started. My husband had tried but it didn't work with jumper cable. Ended up just paying for service call. Appreciated Gary's help and insight!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
