How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for battery service
Clear ✕All 247 Google reviews tagged “Battery service”
Alex came out to help me with my no start pickup. Not only was he very professional, he was quick and had my truck running in no time! And he's cute!
Driver was timely, friendly and professional. 👍
Arrived quickly, started car quickly, was polite, helpful, informative. Couldn’t asked for more.
I was very worried not really knowing anyone in Grand Rapids. The driver made me feel safe and comfortable. I would highly recommend your company. Thank you
Great service as always, friendly driver!
This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!
5/5 no notes. Thank you guys so much for helping ya girl out of a sticky situation late at night. I made it back to work in the nick of time! Guys talked me through navigating airport security, location, then gave me a jump start all in under an hour!
Bryan was excellent!
He was able to get to me quickly. Very nice and very helpful.
Amazing job and very helpful
Great service! They came fast, had the right services and were so friendly!
Driver showed up quickly, and he was very friendly and helpful.
Driver was super chill and very helpful.
The driver went up and beyond, much appreciated
Fantastic!!!!!
Good friendly and fast
Jason was excellent very professional and had our problem fixed in less than a minute. Would highly recommend this company.
Driver 97 was amazing. So nice and got my car started
They were quick and helped me out greatly.
Gary was very pleasant and helpful! He came to tow our car, but suggested trying something...jumped it with his jump box and it started. My husband had tried but it didn't work with jumper cable. Ended up just paying for service call. Appreciated Gary's help and insight!
My car wouldn’t start. Merl’s was there quickly. The driver ( I think his name was Alex) was SO nice, friendly, super guy!!
The guy was really respectful
Driver was prompt and courteous and did good work
Driver got my car started so no tow to the dealership needed! So awesome! But told me yeah get a new battery so I did right after he left. He was super nice and helpful and smelled nice too lol!! Great service...thank you!
Adam was wonderfully attentive- appreciated the great service.
They were prompt, friendly and reasonably priced. They were able to get the battery jumped on my hybrid car, which I thought would need to be towed to the dealership. Very pleased with the outcone.
Mark was very helpful and courteous.
Mark was awesome. Super efficient and professional. I have Merl's before and I will use them again. Thank you.
Great crew, very friendly and great sense of humor, which made my day go better. Also quick service.
Very professional driver. He introduced himself to my wife and SIL. Made them feel safe and in good hands for the service he was called out for. Would definitely call this towing company again!
Greg was great - had me up and running right away.
Very friendly
Fast, expert service. I always call them when stranded and they always come thru for me! The best.
Very professional . Would highly recommend..
Fast response and quick service. Very professional
Fast and Friendly service. Easygoing, professional driver got my car started. Always reliable and timely. Thank you very much!
Great service! Got car started and we drove home!
Fast, efficient and reasonably priced!
Very good service!!
Super nice guy! Speedy service! Mark #1
Great service from Mark, glad Merl's towing, he made things go better. Thank you, Mark you gave great service!!
Fantastic service! My Grand Cherokee wouldn’t start after being in the parking garage at the airport for two weeks. The tow truck driver met us in the parking garage, loaded the vehicle and delivered it to the dealership where I bought it. After dropping off my car he sent a text advising where the car was parked at…
Thank you for the quick service after I had left my lights on, running down the battery!
All the staff members were caring during my stressful situation of getting stranded at 1pm in the Grand Rapids airport after a long day of delayed flights. They all tried their best to jump my battery but when they realized it wasn't a battery issue, they worked even harder to manually push my car out of the parking…
The towing agent that came out during our very cold weather and very snowy days was awesome and very pleasant. The flat bed was unable to fit the clearance into our employee parking garage. So he walked to the 5th level many flights of stairs to my car. He was able to jump start it immediately and get it outside…
Today’s tow truck experience was the best I’ve had in my whole life and I’m 75 years old - your driver was not only pleasant he was very helpful - if I need a tow truck in the future I will definitely use Merle’s service - Patti Heredia
Awesome people!!
Was polite and helpful
Our Ford Fusion hybrid wouldn't start. We called Merl's Towing and asked for help. The person who handled our call was polite,. The tow truck arrived in a reasonable time. The mechanis was polite and quickly got the battery jumped and the car running. Every thing was professional, and the price was fair. Merl's is the best.
Gentleman was polite, helpful and informative!
My tow driver was amazing! He gave great customer service!
I had an excellent experience with Merle’s. The tow truck driver arrived sooner than expected and got my car jumped and started in no time. He was friendly and knowledgeable. Thanks for making a bad start to the day better.
Needed a jump start, service was prompt and friendly. Thank-you.
Super Great service ‼️ 10 out of 10‼️ I wish I could remember the name of the guy who came out because he was on point, quick and professional. Great Company. Thanks again.
Driver was very friendly and helpful.
Kids locked keys in a parked car in my driveway. This company is located very close to my home. They had a driver at my home in less than 30 minutes. Dispatcher, and Driver were professional. The truck was very clean. The driver was able to get the car door open very quickly without any damages. Overall they…
Employee very knowledgeable, courteous and helpful . He arrived within the time we were told he would arrive.
They picked up the phone quickly. Dispatch service within minutes. And Ryan the tow truck driver went above and beyond. Turned a bad day into a good one.
Fast and friendly
Tow guy figured out the problem with my car without having to actually tow it to the mechanic's. 5/5, didn't catch his name but he deserves a raise.
It was Awesome! He arrived early and had my car running very quickly. Also, the technician was very friendly and nice to work with! He was great! I have added this service to my contacts for further reference
There’s no one else I would call! Thanks, Mark, for your help!
Tow truck driver was prompt, knowledgeable, and courteous
Mark was so nice and helpful. He made a phone call to help me get a new battrry ASAP. Great guy! Thank you.
The driver actually figured out what was wrong with our car, when the mechanic couldn't and told us how to fix it.
My driver was very pleasant yet professional. Less than 15 minutes wait time.
Mark was prompt and great.
They were so great! Super quick, responsive, friendly. Jake didn’t make me feel bad for not knowing much about cars and was very helpful! Would use again for any towing needs
The guys came within 45 minutes. I needed a jump start on my battery. I let the car idle a few minutes while they did paperwork. They stayed here to make sure that after I turned the vehicle off that it started back up again. As far as the price, it was $84. I’ve never had that done before but today is a holiday. I…
They were able to help me solve the issue and keep service cheaper! Great service thank you a lot!
Driver there in 20 minutes and unlocked my car in 2 minutes. Very professional.
They came quickly at a early morning time and charged a reasonable price. Also gave some recommendations to help my battery charge.
First truck did have what was needed, second truck showed up a few minutes later. They were great!! They have everything for EVs also
Super Nice driver came to my rescue when my battery died!!! Thank you so much for helping me out today!!
Absolutely top rate. Fast professional. Extremely courteous, helpful and reasonably priced.
Had a dead battery, called Mel's towing for a jump. They were there in less time than they said he'd be there and the driver was especially friendly and worked really fast.
Bryan was cordial & personable. Good guy😁
Very nice guy. Very good service. VERY PRICEY battery jump though.
Came to tow in no time at all and also helped with a dead battery on another car to clear the driveway
Very professional and insightful
Called for a tow and expected an hour wait, which was reasonable. But they actually got someone there within a half hour and were able to jump start our car for us. We’ve used them before and will continue to do so.
Awesome, friendly service. Super knowledgeable and accommodating to the car novice.
The service was very helpful and timely.
Very good swrvice
He was very helpful and fast!
He was so very helpful and pleasant. Very professional!
Super friendly and helpful! Great prices, even with needing a tow after jumpstarting my motorcycle didn’t work. If you need a tow, choose these guys for sure.
Prompt and excellent service
He came super fast and was very friendly and helpful. Towed from grand rapids to Kent City cheaper than the other places i had called by like $40
Ryan was stellar! He easily accessed the car by a special key technique required to unlock my 2016 Z4 when the battery was dead. 2 other towing companies had been unable to do so. He did more than unlock the car and charge the battery - he enriched our lives. We are great full to Merl’s towing for having the kind…
Adam was knowledgeable and friendly. I highly recommend
Good service
Very friendly and helpful driver. Would definitely call them again for my towing and auto needs😊
He was very helpful and explained what was wrong. Merl's hired a Great Man!
Not a long wait. Was friendly and knowledgeable. Got my car started and recommended I get a new battery immediately.
The service was outstanding. The technician was knowledgeable about my vehicle and worked quickly to resolve the issue.
They were Awesome
Very friendly and very helpful great service And speedy response thank you
Super nice, professional technician.
Very friendly, courteous service. No long wait for service.
The driver was so helpful and nice.
I needed a simple non-emergent scheduled jump start and got charged $80 for less than 5 minutes. $6 for fuel surcharge when they are less than 5 miles from my house where the vehicle was. The employee was very friendly and knew his stuff. But no one was up front about the price and fuel surcharge. I would not…
Excellent service with experienced professional!!!
Called them up thinking I needed to be towed to an auto repair shop to replace the starter. The guy gets to my truck and says he wants to try the battery first. So he pulls out his battery pack, mind you I tried one I own with no luck, and it starts almost immediately. Tells me to hit up an auto zone for free…
Driver was very helpful & knowledgeable. Asked questions to see what I needed, & gave cheapest recommendation that was spot on to what I needed.
Took 90 min plus… to arrive but only 15 min to jump start. I was thankful. He knew what he was doing and had the right equipment.
Super quick. Very helpful and professional. I would definitely use them again!
Timely knowledgeable and friendly
The guy helped me a great deal. I appreciate his service
Professional helpful and efficient. Good company. If 8 need to I would welcome this service provider again.
Adam was fantastic to deal with. Merle's you need to do everything you can to keep him happy and a part of the company.
The gentleman was very helpful and professional. Was able to get me driving again, so no need for a tow. Was able to drive myself carefully to the shop. Very helpful.
The guys were very professional and knew almost immediately what was wrong. They did a great job.
Service technician was very pleasant & knowledgeable.
The driver was very knowledgeable on my problem resulting in saving me continued expenses. Thanks
Merle's service was struggle-free in setting up an appointment/emergency tow, and the towing it self was fast. The tow operator was friendly and efficient. Though the price was higher than preferred, you absolutely get what you pay for: fast, friendly service.
Very knowledgeable and helpful!!!
Great customer service
Good costumer service delivered with care 💯🙏🏽
Most polite employees, on the phone or Roadside. Will use again.
I expected to tow my car for a new starter, and the Merl's rep saved me time and money by pointing out the real issue.
Very fast and efficient service. The man who came was very friendly and knowledgeable!
Very good, helpful and easy to talk to..
Fantastic service! Highly recommended for any towing needs in the Grand Rapids area.
Had a dead battery in the semi. I called them from our company cafeteria. They got there fast, and they called me after they got it running and even had the heater going full speed when I got there. Excellent service…
He took the time to look at everything verses just hooking up and towing. Through his knowledge we solved problem and he didn’t need to tow car. I have used them for years and won’t stop. HIGHLY RECOMMEND HERE IS A BIG THANKS TO THEM!
Can’t seem to remember his name unfortunately, but the man that helped me was amazing! Car sat for 3 months and battery was completely dead. He went over and beyond to help me, his service was greatly appreciated!
Was not expecting that he could service my car without having to take it to car shop. Fast, friendly and convenient!
Great service!!
Anthony was amazing!! Can not thank him enough
I am a loyal customer...my only draw back is the ladies who answer the phones. We are human beings needing help. To be more concerned about money rather than a person's safety is the one thing to work on. I did not have 88 dollars but I did have 50 for a jump.
very friendly, prompt service, sent appropriate equipment to do the job. would recommend them to anyone.
The Tech...was great and polite...after som time he was able to get my vehicle started
Came out quickly and got me started and on my way. Would definitely recommend.
The guy got the truck started in like 2 minutes and I was able to get back to work. Thank You.
Colton was great and helped with fast, detailed expertise with our battery troubles!
The two guys went above and beyond today.
I called Merl’s this morning to tow my vehicle because it would not start. I spoke with Rich on the phone ...excellent .... very professional and very courteous! Then Gary the tow truck driver came to tow my car ... asked me what the problem was...I said battery?! . put the charger on the battery and it started .…
Awesome job! Car wouldn't start. They came out and jumped it. Found out a cell was bad. They offered to install a new one for $40 less than my dealership with a longer warranty. I was so happy they replaced it on the spot. Jason and Colton were very professional, quick and easy to talk to! I really appreciated their…
My car needed to be transported to the Tesla Service Center in Clarkston, Michigan. Ryan showed up earlier than scheduled and waited an additional 10 minutes for me to come home to give him the key fob. Very polite and very professional. They will be my first call in the future for any vehicle towing services.
Merl’s was able to get to me within an hour of calling and also showed up with the right type of tow truck and gear to get the job done. They were on point with everything from start to finish, I would use their services again . 🎯
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
