How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for battery service
Clear ✕All 247 Google reviews tagged “Battery service” · showing 40
Alex came out to help me with my no start pickup. Not only was he very professional, he was quick and had my truck running in no time! And he's cute!
Driver was timely, friendly and professional. 👍
Arrived quickly, started car quickly, was polite, helpful, informative. Couldn’t asked for more.
I was very worried not really knowing anyone in Grand Rapids. The driver made me feel safe and comfortable. I would highly recommend your company. Thank you
Great service as always, friendly driver!
This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!
5/5 no notes. Thank you guys so much for helping ya girl out of a sticky situation late at night. I made it back to work in the nick of time! Guys talked me through navigating airport security, location, then gave me a jump start all in under an hour!
Bryan was excellent!
He was able to get to me quickly. Very nice and very helpful.
Amazing job and very helpful
Great service! They came fast, had the right services and were so friendly!
Driver showed up quickly, and he was very friendly and helpful.
Driver was super chill and very helpful.
The driver went up and beyond, much appreciated
Fantastic!!!!!
Good friendly and fast
Jason was excellent very professional and had our problem fixed in less than a minute. Would highly recommend this company.
Driver 97 was amazing. So nice and got my car started
They were quick and helped me out greatly.
Gary was very pleasant and helpful! He came to tow our car, but suggested trying something...jumped it with his jump box and it started. My husband had tried but it didn't work with jumper cable. Ended up just paying for service call. Appreciated Gary's help and insight!
My car wouldn’t start. Merl’s was there quickly. The driver ( I think his name was Alex) was SO nice, friendly, super guy!!
The guy was really respectful
Driver was prompt and courteous and did good work
Driver got my car started so no tow to the dealership needed! So awesome! But told me yeah get a new battery so I did right after he left. He was super nice and helpful and smelled nice too lol!! Great service...thank you!
Adam was wonderfully attentive- appreciated the great service.
They were prompt, friendly and reasonably priced. They were able to get the battery jumped on my hybrid car, which I thought would need to be towed to the dealership. Very pleased with the outcone.
Mark was very helpful and courteous.
Mark was awesome. Super efficient and professional. I have Merl's before and I will use them again. Thank you.
Great crew, very friendly and great sense of humor, which made my day go better. Also quick service.
Very professional driver. He introduced himself to my wife and SIL. Made them feel safe and in good hands for the service he was called out for. Would definitely call this towing company again!
Greg was great - had me up and running right away.
Very friendly
Fast, expert service. I always call them when stranded and they always come thru for me! The best.
Very professional . Would highly recommend..
Fast response and quick service. Very professional
Fast and Friendly service. Easygoing, professional driver got my car started. Always reliable and timely. Thank you very much!
Great service! Got car started and we drove home!
Fast, efficient and reasonably priced!
Very good service!!
Super nice guy! Speedy service! Mark #1
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
