How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for battery service
Clear ✕All 247 Google reviews tagged “Battery service” · showing 60
Alex came out to help me with my no start pickup. Not only was he very professional, he was quick and had my truck running in no time! And he's cute!
Driver was timely, friendly and professional. 👍
Arrived quickly, started car quickly, was polite, helpful, informative. Couldn’t asked for more.
I was very worried not really knowing anyone in Grand Rapids. The driver made me feel safe and comfortable. I would highly recommend your company. Thank you
Great service as always, friendly driver!
This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!
5/5 no notes. Thank you guys so much for helping ya girl out of a sticky situation late at night. I made it back to work in the nick of time! Guys talked me through navigating airport security, location, then gave me a jump start all in under an hour!
Bryan was excellent!
He was able to get to me quickly. Very nice and very helpful.
Amazing job and very helpful
Great service! They came fast, had the right services and were so friendly!
Driver showed up quickly, and he was very friendly and helpful.
Driver was super chill and very helpful.
The driver went up and beyond, much appreciated
Fantastic!!!!!
Good friendly and fast
Jason was excellent very professional and had our problem fixed in less than a minute. Would highly recommend this company.
Driver 97 was amazing. So nice and got my car started
They were quick and helped me out greatly.
Gary was very pleasant and helpful! He came to tow our car, but suggested trying something...jumped it with his jump box and it started. My husband had tried but it didn't work with jumper cable. Ended up just paying for service call. Appreciated Gary's help and insight!
My car wouldn’t start. Merl’s was there quickly. The driver ( I think his name was Alex) was SO nice, friendly, super guy!!
The guy was really respectful
Driver was prompt and courteous and did good work
Driver got my car started so no tow to the dealership needed! So awesome! But told me yeah get a new battery so I did right after he left. He was super nice and helpful and smelled nice too lol!! Great service...thank you!
Adam was wonderfully attentive- appreciated the great service.
They were prompt, friendly and reasonably priced. They were able to get the battery jumped on my hybrid car, which I thought would need to be towed to the dealership. Very pleased with the outcone.
Mark was very helpful and courteous.
Mark was awesome. Super efficient and professional. I have Merl's before and I will use them again. Thank you.
Great crew, very friendly and great sense of humor, which made my day go better. Also quick service.
Very professional driver. He introduced himself to my wife and SIL. Made them feel safe and in good hands for the service he was called out for. Would definitely call this towing company again!
Greg was great - had me up and running right away.
Very friendly
Fast, expert service. I always call them when stranded and they always come thru for me! The best.
Very professional . Would highly recommend..
Fast response and quick service. Very professional
Fast and Friendly service. Easygoing, professional driver got my car started. Always reliable and timely. Thank you very much!
Great service! Got car started and we drove home!
Fast, efficient and reasonably priced!
Very good service!!
Super nice guy! Speedy service! Mark #1
Great service from Mark, glad Merl's towing, he made things go better. Thank you, Mark you gave great service!!
Fantastic service! My Grand Cherokee wouldn’t start after being in the parking garage at the airport for two weeks. The tow truck driver met us in the parking garage, loaded the vehicle and delivered it to the dealership where I bought it. After dropping off my car he sent a text advising where the car was parked at…
Thank you for the quick service after I had left my lights on, running down the battery!
All the staff members were caring during my stressful situation of getting stranded at 1pm in the Grand Rapids airport after a long day of delayed flights. They all tried their best to jump my battery but when they realized it wasn't a battery issue, they worked even harder to manually push my car out of the parking…
The towing agent that came out during our very cold weather and very snowy days was awesome and very pleasant. The flat bed was unable to fit the clearance into our employee parking garage. So he walked to the 5th level many flights of stairs to my car. He was able to jump start it immediately and get it outside…
Today’s tow truck experience was the best I’ve had in my whole life and I’m 75 years old - your driver was not only pleasant he was very helpful - if I need a tow truck in the future I will definitely use Merle’s service - Patti Heredia
Awesome people!!
Was polite and helpful
Our Ford Fusion hybrid wouldn't start. We called Merl's Towing and asked for help. The person who handled our call was polite,. The tow truck arrived in a reasonable time. The mechanis was polite and quickly got the battery jumped and the car running. Every thing was professional, and the price was fair. Merl's is the best.
Gentleman was polite, helpful and informative!
My tow driver was amazing! He gave great customer service!
I had an excellent experience with Merle’s. The tow truck driver arrived sooner than expected and got my car jumped and started in no time. He was friendly and knowledgeable. Thanks for making a bad start to the day better.
Needed a jump start, service was prompt and friendly. Thank-you.
Super Great service ‼️ 10 out of 10‼️ I wish I could remember the name of the guy who came out because he was on point, quick and professional. Great Company. Thanks again.
Driver was very friendly and helpful.
Kids locked keys in a parked car in my driveway. This company is located very close to my home. They had a driver at my home in less than 30 minutes. Dispatcher, and Driver were professional. The truck was very clean. The driver was able to get the car door open very quickly without any damages. Overall they…
Employee very knowledgeable, courteous and helpful . He arrived within the time we were told he would arrive.
They picked up the phone quickly. Dispatch service within minutes. And Ryan the tow truck driver went above and beyond. Turned a bad day into a good one.
Fast and friendly
Tow guy figured out the problem with my car without having to actually tow it to the mechanic's. 5/5, didn't catch his name but he deserves a raise.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
