How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for car lockouts
Clear ✕All 221 Google reviews tagged “Car lockouts” · showing 200
Tyler is the best!!
Quick..easy
It took them 35 minutes to get to me Burt took 30 seconds to open it , fastest $90 they made they were awesome!!!
Responded quickly and unlocked the car in less than 5 minutes. Great service person.
Fantastic!!!!!
Very quick service! Very friendly technician 👍
Super fast funny got me back into my locked car and just a few seconds overall great experience
Quick, efficient and reliable. Thanks again!
Super quick response time and quick to unlock my vehicle.
Quickly done in about 5 minutes and made it look easy.
Very pleased with the service n help I had received. The driver was very nice n polite. Thx 👍
Always a great job by the people at Merls ! Timely and polite, just a pleasure to work with great people, from the office to people in the field !!
They was friendly and fast I locked myself out at work and it was a fast process and the driver was very friendly and helpful as well as the dispatcher I will definitely use them in the future if needed highly recommend
PROMPT AND FRIENDLY SERVICE
Quick and friendly!
When I called they said they would be there in about 30 minutes. They arrived in 15 minutes!!! They were very quick to unlock my car. Very friendly . I hope to not need them again but if I do, they are getting my business
Nick, you were the best. I haven’t even opened the door in my house and you was already on top of your job. Dude, you’re the best man in accurate. You can’t get any more technical than that.
They unlocked my car in the rain And helped me get back on road!! Which was great. Thanks merls
Kevin (I think ) who answered on first ring was friendly , helpful and efficient Mark was fast , friendly and overall great to work with
Locked out of car at GRR. Merl’s responded quickly, within 10min. 10 min resolution to get me going in 2018 KIA Soul. Tuition was $84 for education, in auto locking without keyfob command!
Awesome great guy and fast
The company was there within 10 min of my phonecall. Thank for being efficient and helpful .
Great company speedy arrival
Locked my keys in my car at Starbucks and Mark was there within the hour! Thank you guys for you kindness and promptness!
Another great experience with Merle’s. My call was answered quickly, help got to me sooner than predicted and cost was cheaper than other places I called. Took the guy about a minute and a half to unlock my car after I locked my keys in it. Great process all around.
Speedy arrival and less then 2 minutes job done
Friendly and fast
Fast quick service
Outstanding service fast, professional, and reasonably priced, with great care taken to ensure no damage to my car. Thank you so much for coming to my rescue after a long flight!
Great experience even though it was a not so fun situation. Locked myself out of my car and he had it opened in no time! Thank you so much! I
Kids locked keys in a parked car in my driveway. This company is located very close to my home. They had a driver at my home in less than 30 minutes. Dispatcher, and Driver were professional. The truck was very clean. The driver was able to get the car door open very quickly without any damages. Overall they…
very pleasant, efficient, came to my location with in 15 minutes. The person that came taught me a few things.
Fast and courteous
Very fast and very efficient!
They were able to help me solve the issue and keep service cheaper! Great service thank you a lot!
I cannot say enough good things! I already forgot the name of my driver because I’m terrible with names, but he was so fast getting there and so fast to unlock my door. More importantly he was an awesome human being! He definitely went above and beyond I feel like for a simple car lock out. Very awesome dude and I…
Melt
He was polite and respectful. No complaints.
Merl's is the only tow service I use. The drivers are professional and very knowledgeable.
Great as always.
Good Service
Fast and friendly service. I’ve had to use this company 4x now and they’ve always been quick and reasonably priced compared to other companies.
Driver was very friendly did a great job
It didn’t take long for the tow truck to arrive. And driver was very friendly. In hand, the car unlocked in no time.
Second time we have used Merl’s. Both experiences were great! The driver was extremely nice and helpful and so quick! Thank you!
The gentleman came out and quick and did what he had to do. Great service. Thanks
Driver #m.49 was at my car when I got there and he was pleasant. Two things I appreciated!! :>)
And I locked my keys in the truck. They were at my location in 20 minutes and open my door professionally without damage thank you.
Fast, friendly service!
Quick and professional.
Fast, and super friendly
Showed up fast, got right to work, guy was nice enough, price was fair.
Ryan was stellar! He easily accessed the car by a special key technique required to unlock my 2016 Z4 when the battery was dead. 2 other towing companies had been unable to do so. He did more than unlock the car and charge the battery - he enriched our lives. We are great full to Merl’s towing for having the kind…
Very prompt and professional!
Quick and friendly
I Love the service and they was there within the time limit gave Thank you Merl's Towing.
Driver was very polite and helpful
Drivers are very courteous and polite
Jason was awesome. (Even though I realized after he got my car opened that I had left the keys at my sons house 😩)
Fast, friendly service !
Driver was great. Opened my locked car quickly without damaging anything. Would recommended
Arrived quickly, driver was professional and experienced with lockout. Price was very good
Excellent service.
Quick and professional
I’man OTR truck driver and I was at the grocery store doing some shopping and locked myself out. They were very prompt. They gave me aETA off 30 minutes and the gentleman was there in less than 15. Very friendly and quick. Thanks for the help!
I loved the man who helped me back into my car !!! Very polite and sweet :-)
Greg was great. Quick and efficient!
During the blizzard of all times I managed to lock my keys into a running car… bone head award goes to me, thankfully they came out in under 30 min. Driver was friendly, service was quick, price was fair. always recommend
Greg arrived sooner than expected and was quick and courteous. Unlocked my car without damaging it. Great company to work with!
Very fast service. Even on Thanksgiving day the guy on call was extremely nice and courteous.
Fast and friendly!!!
Good experience very friendly people
For the second time in 3 months, I locked my keys in my car 😑 The first time, I had to wait almost 6 hours for my insurance company to find someone they partnered with (which they never did) I eventually called Merl's and just payed out of pocket. I did get reimbursed, but it took a few days. This time, I told my…
Driver got there in less than 10 minutes, and the rest of the process took another 10 minutes. Couldn't ask for better service or a better driver!!
My son accidentally got locked out of his running car after his football game. We called Mel’s and they were there in about 15 minutes and had his car unlocked in about 2 minutes! So thankful for their quick response and kind service man.
My driver was very kind and worked so fast!
I needed medication in the car and triple A said they would come in 3 hours. The woman at Merls was reassuring and sent help in less than 20 minutes. I thanked him for literally saving my life to get my meds! I also had gotten out of hard manual work,was exhausted & having muscle spasms from fatigue. I have used…
Called and done in an hour. Fast and friendly. Will definitely call again!
They did amazing we’re supper polite and very quick to unlock my truck will use them again if anything like that happens again
Arrived quickly. Knew what they were doing
Quick and friendly!!
They were quick and easy!
Perfect Wait time, Super friendly professional. Great guys great work
Merl's has been around for a long time. They know their job.
Quick and efficient
Very helpful. It was a busy rainy night, but he still took time to explain how he put the car in neutral and it started and it could possibly be a sensor problem. I did not end up needing the car towed after that. Thank you.
Great service and fast.
Amazing Service! Thank you for helping me out! 🙂
They were very helpful to me
Quickly rescued my son! Thanks for the flexible service!
The gentleman that came, was early. and so very kind
I would highly recommend this business. Anthony was prompt to arrive and get my semi unlocked!!! He and the company were a real lifesaver!!!
I locked myself out of my van after loading my groceries (including cold & frozen items). The manager of Target recommended Merl’s Towing to me as he had used them personally in the past. My call was handled professionally and I was treated with the utmost respect. My car was unlocked and I was on my way in less than 30 minutes. Thank You!
Well when I called the gentleman that answered the phone was not very nice and I think his name is Tom. But the driver was extremely helpful and did a great job, was also very friendly and outgoing just was over all a great guy would recommend him and request him every time I used Merl's Towing Service. His name is Dylan I think driver 75
He came quickly, got the car open in no time. Very pleased with the service. I have dealt with Merl's several of times over the last many years. I have never been dissatisfied!
Amazing, should have called sooner!
Prompt service, excellent communication, driver was friendly and unlocked my car super fast. Great service all the way around!
Well he was quick. Arrived much sooner than 45 minutes and unlocked my car in less than a minute. I was happy 😊
Fast and efficient
Brian, driver, was friendly and very safe as my vehicle was in the road.
Great experience, driver was professional and had a great since of humor. I'm new to the area and glad to have found them.
Fast response and very professional.
Didn't catch the name of the guy that came out (and i definitely didnt care at the time, mainly because it was 7° out and my coat was locked in my truck with my keys) but he was pleasant, cheerful and best of all quick. 10/10 would call again if i ever locked myself out of my truck again.
They arrived earlier than I anticipated which was awesome. Very professional, got my door unlocked quickly so I could get back to work. Would definitely call them again!
Colton came 10 minutes after I called & had the door opened in 5 ! This is my 3rd time locking my keys in my car & he was the fastest. I would definitely recommend them !
Quick response to lockout
Amazing service even in Xmas day, they did above and beyond.
Fast to get to me
I’d use them again.
They got there very fast and did a great job!!
Always fast and friendly service! Always
My car needed to be transported to the Tesla Service Center in Clarkston, Michigan. Ryan showed up earlier than scheduled and waited an additional 10 minutes for me to come home to give him the key fob. Very polite and very professional. They will be my first call in the future for any vehicle towing services.
Came to the rescue within a reasonable time, got the job done quick and the dude was friendly and professional. What more could you ask for? I’d choose Merl’s any day of the week.
Ryan was awesome. Quick fix !!! Thanks
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
