How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for car lockouts
Clear ✕All 221 Google reviews tagged “Car lockouts” · showing 40
Tyler is the best!!
Quick..easy
It took them 35 minutes to get to me Burt took 30 seconds to open it , fastest $90 they made they were awesome!!!
Responded quickly and unlocked the car in less than 5 minutes. Great service person.
Fantastic!!!!!
Very quick service! Very friendly technician 👍
Super fast funny got me back into my locked car and just a few seconds overall great experience
Quick, efficient and reliable. Thanks again!
Super quick response time and quick to unlock my vehicle.
Quickly done in about 5 minutes and made it look easy.
Very pleased with the service n help I had received. The driver was very nice n polite. Thx 👍
Always a great job by the people at Merls ! Timely and polite, just a pleasure to work with great people, from the office to people in the field !!
They was friendly and fast I locked myself out at work and it was a fast process and the driver was very friendly and helpful as well as the dispatcher I will definitely use them in the future if needed highly recommend
PROMPT AND FRIENDLY SERVICE
Quick and friendly!
When I called they said they would be there in about 30 minutes. They arrived in 15 minutes!!! They were very quick to unlock my car. Very friendly . I hope to not need them again but if I do, they are getting my business
Nick, you were the best. I haven’t even opened the door in my house and you was already on top of your job. Dude, you’re the best man in accurate. You can’t get any more technical than that.
They unlocked my car in the rain And helped me get back on road!! Which was great. Thanks merls
Kevin (I think ) who answered on first ring was friendly , helpful and efficient Mark was fast , friendly and overall great to work with
Locked out of car at GRR. Merl’s responded quickly, within 10min. 10 min resolution to get me going in 2018 KIA Soul. Tuition was $84 for education, in auto locking without keyfob command!
Awesome great guy and fast
The company was there within 10 min of my phonecall. Thank for being efficient and helpful .
Great company speedy arrival
Locked my keys in my car at Starbucks and Mark was there within the hour! Thank you guys for you kindness and promptness!
Another great experience with Merle’s. My call was answered quickly, help got to me sooner than predicted and cost was cheaper than other places I called. Took the guy about a minute and a half to unlock my car after I locked my keys in it. Great process all around.
Speedy arrival and less then 2 minutes job done
Friendly and fast
Fast quick service
Outstanding service fast, professional, and reasonably priced, with great care taken to ensure no damage to my car. Thank you so much for coming to my rescue after a long flight!
Great experience even though it was a not so fun situation. Locked myself out of my car and he had it opened in no time! Thank you so much! I
Kids locked keys in a parked car in my driveway. This company is located very close to my home. They had a driver at my home in less than 30 minutes. Dispatcher, and Driver were professional. The truck was very clean. The driver was able to get the car door open very quickly without any damages. Overall they…
very pleasant, efficient, came to my location with in 15 minutes. The person that came taught me a few things.
Fast and courteous
Very fast and very efficient!
They were able to help me solve the issue and keep service cheaper! Great service thank you a lot!
I cannot say enough good things! I already forgot the name of my driver because I’m terrible with names, but he was so fast getting there and so fast to unlock my door. More importantly he was an awesome human being! He definitely went above and beyond I feel like for a simple car lock out. Very awesome dude and I…
Melt
He was polite and respectful. No complaints.
Merl's is the only tow service I use. The drivers are professional and very knowledgeable.
Great as always.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
