Merl's Towing Service

Very professional and skilled worker. Car was in a pretty tough spot to access, and he made it look like a piece of cake.

Even though it’s years between service, Merl’s is always fantastic. Quick service… so friendly and helpful on the phone. My driver today was the best with a challenging garage/driveway situation. 😎

No joke, dude got there in 10 minutes and it was midnight. Baller company.

Gary was the nicest guy….made not only me feel safe…but my 16 year old daughter! 10 stars for the entire experience…thank you!

The man eas very nice ..

Very fast and helpful!

He did a great job. Arrived quickly. Phone staff setting up very kind and helpful.

This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!

Did a quick hook and load out very much appreciated and great job with load and unload

Great service

Fast and easy

Very helpful and kind! THANK YOU!

Nicolas was very friendly and personable. You generally need a smile when you are getting your car towed and he brought one! Also very professional! I would recommend Merl's!

Made a call for tow service about 9:20 am, they were here to pick up the car about 9:40 am that same morning. Can't ask for faster service than that.

Great company.

My car broke down at my house, so I called during a nasty snow storm with really bad roads. My appointment wasn't for 4 days and I told them when the vehicle had to be delivered by and that I was in no hurry at all. I told them to take care of stranded vehicles, yet they were still at my house within 45 minutes.… Read full review

I have used Merl's a few times and always have great service, I would highly recommend them to everyone. Always fast and friendly drivers. Update Oct 7, 2026. Used Merl's service again and was very happy, they are always so fast and friendly. I would recommend them to everyone.

Fast, efficient and on time.

They came really fast when I called and helped jumpstart my battery as well! Very friendly and quick service.

Quick and friendly service.

They arrived earlier than expected and things running through pretty good

Friendly and speedy service!

Very quick service and driver was very nice and helpful.

Mark was able extricate our broken Nissan from a parking garage. He went above and beyond to help us out. He was polite and friendly and knew his stuff. Thanks again!

Don’t remember his name but he was the sweetest thank you again

Called Merl's about needing my car towed to a car dealership. About 20 minutes later, the tow truck showed up and loaded up my car and delivered it to the dealership. Was given a receipt for my insurance on the spot.

Driver with 39 years of experience says it all. Thank you Greg.

Fast and helpful

Arrives when promised. Friendly and professional.

Amazing! So nice. Extremely competent and helpful. Highly recommend! Made me feel safe and taken care of.

I have used merls anytime we need towing. They are always very friendly and helpful and always quick and professional. They make me feel like they care and want to help you.

He was such a huge help, very polite and friendly

VERY professional, VERY knowledgeable, VERY personable! Wasn’t good my vehicle broke down but the gentleman (#25) who came to help me went above and beyond helping me get things back on track!

Extremely experienced which is hard to find nowadays felt safer leaving my car with this gentleman then sending it to the dealership it was going to

Fast and friendly.

Very professional. Very fast. Very nice. Excellent communication throughout the process.

Huge shoutout to Merl's Towing and especially the driver, Aaron! My brother got stranded on the side of the road, and Aaron arrived much faster than expected. He was professional, incredibly polite, and got the car loaded up quickly and safely. Excellent service when we needed it most!"

Very helpful and quick service!

Professional!!!!

Very reasonably priced

Easy to schedule. Right on time. Fair pricing.

Quick, efficient, and good to work with.

If you have your car towed here, the people are nice

The guy that came out to help me was super nice, even engaged on small talk while he drove me to my back up ride. HIGHLY recommend

The driver was great: Courteous, knowledge, and efficient.

Great customer service!

Driver did a great job moving my toolbox! Thank you!!! Another great tow by Merls! Thank you

Drivers and CSR's at Merl's have always been very friendly, which is greatly appreciated since when you're calling a tow truck you are likely not in a great mood. Fast response times, friendly service, and itemized receipts are a few of the reasons I will continue to use Merl's for all my towing and roadside needs.

They came out to tow my semi truck for the second time now. Great service. Quick too!

My call was responded to promptly and the truck arrived in a timely manner. The driver worked intentionally and processed my request quickly.

Mark was awesome at getting my vehicle scheduled. Mike, the dispatcher, was quick to get it set up. Im very pleased with their work!!

They were polite and prompt👍

Very fast & Nicolas was so nice! Felt very safe and appreciated the customer service!

Quick, reasonably priced, and professional.

The driver was exceptional... very kind and courteous

Timely and efficient

It’s was great and first good people

Driver was super chill and very helpful.

Wrecker showed up quicker than expected and took great care of my vehicle.

Very friendly and easy to talk to on the phone. Very friendly roll back driver. Would definitely call again if I needed another tow.

Good service, prompt and knowledgeable

Mark did a great job. It was a complicated matter because of where my car was and he got it quickly.

Merl’s bailed me out! I was in an intersection with no steering on my 99 Jeep Cherokee at 9:30 in the evening. They arrived in 8 minutes and took care of everything!! Best in town. Period.

They were very friendly on the phone, as well as the driver. I couldn’t have asked for a better experience. I will definitely be calling them again if I have any future towing needs. Highly recommend!

Nick was punctual and professional. Even offered me a ride home if my vehicle was not ready.

Friendly, fast, $10 less than quoted which reflects honesty. Called 3 places, they had the best price and best turn around time. Thank you Larry!

Fast service. Great communication, affordable pricing, and very reliable

Car broke down in a parking lot, Alex and Jeff were direct, professional, honest and efficient. If anything were to happen again, I'd for sure reach out to Merl's. Thanks!

Great experience, friendly, kind communication was excellent highly recommend them

The gentleman was very professional and friendly.

Amazing service. Driver was prompt, polite, and even helped with getting the car out of the driveway to load it on to the truck.

Couldn't have gone better.

Both the dispatcher and the driver were quick, informative and friendly. They were wonderful to work with in a bummer situation. And I'm surprised I didn't pay more. Highly recommend

Very friendly and helpful

Professional very kind answered questions

Simply the best towing in GR, there is a reason they have signs in every parking lot for Merl's Towing. Dependable to the max.

Dispatch and the driver were very helpful and knowledgeable. Great service!

Prompt service. Helpful driver. Smooth process.

On time and great service. They got my vehicle out of my driveway, and to the shop without any problems. Best price in Grand Rapids. Thank you.

My tow driver was extremely nice.

The best one services ever friendly people I’ll be using you guys for a couple of years and I have no complaints

The dispatchers here seem to be miserable to do their job for some reason. I’ve had my car towed twice by them. Each time the dispatchers Seem both bothered and annoyed that I called. The tow truck drivers are excellent though

Our rental has a Merl’s sign near our parking spots to keep others from parking there (since we pay for it through our lease) and no matter how many times we call and ask them to tow people who park there, they refuse to help us. Our landlord has put our names on their contract and still they are no help. I’m not… Read full review

Courteous, pretty fast, and knowledgeable

Really great service.I always call Merl's for towing!

Very helpful

Showed up fast, reliable and have worked with in the past

Always great courteous Fast service!

You couldn’t ask for nicer people!

Great person on time show up within less than a hour a he was very helpful and polite.

Friendly, knew what he was doing, helpful!

Quick service and made sure my car was taken care of safely

Car transmission failed during rush hour downtown Grand Rapids. Called Merl’s towing and within 20 minutes they rescued me and towed my car 15 miles to my auto mechanic garage in Caledonia and put it precisely where instructed. The driver was personable, friendly, knowledgeable and very quick to remedy the… Read full review

Guy was very fast, friendly, curtious.

Fast service and the driver even attempted to troubleshoot my issue. Very kind.

Jake was terrific! He was very friendly and a complete pro at getting my car loaded/unloaded. He was also very helpful at recommending an appropriate tire shop. Thanks Jake and Merl's!

Driver was super nice and helpful…

Great driver, very helpful.

The truck driver was great. He was very kind, great to talk to, and helped me quickly with my dead car. Would love to work with him again (but also not really cause that means my car is dead again).

Cost ended up being less than I was quoted. Wait time was minimal. Great service all around.

Short wait time, friendly service rode with tech felt comfortable.

The service is great.

Gary was friendly and professional. Hauled my Buick safely home. Thanks again for great service.

Friendly tow guy, with nascar like precision with the tow truck. Will be my go to for tow services

My car was hit and damaged in the middle of a dicey intersection. I gave the Sheriff handling the crash the address for the collision shop I’d like the car towed to, along with my key fob so I didn’t have to remain in a dangerous place on the road. I never Interacted with the driver, but that person independently… Read full review

I had a great experience with my tow truck driver, Brock. He was professional, friendly, and arrived promptly when I needed assistance. He handled my vehicle with care, Brock’s positive attitude and excellent customer service really stood out. Pricing was fair & made my stressful day a little easier. Thank you!

Quick and easy and very affordable. I would recommend Merl’s towing to anyone who needs to have their vehicle towed.

The gentleman sent to pick up my car, after a break in & stealing attempt, was very promp, very knowledgable, and very thorough. He even swept up the glass from where they shattered the window. He was a breath of fresh air in a tramatic situation !! Those who answered the phone were very helpful and sympathetic !!

Driver was very helpful

My car wouldn’t start. Merl’s was there quickly. The driver ( I think his name was Alex) was SO nice, friendly, super guy!!

Merl's towing was amazing! I got stranded right off the highway. I gave them a call and they were there in 10 minutes. They were professional, kind and fast. Highly recommend!

Nice chat with driver. Courteous and professional. Will use again if needed.

Truck driver was out fast, and was friendly

Very friendly, fast service, and knowledgeable.

Friendly and efficient. What more can you say?

They arrived very quickly and the service was quick, efficient, and friendly. Needing a tow is never fun but they made the experience pleasant and painless

Always a great job by the people at Merls ! Timely and polite, just a pleasure to work with great people, from the office to people in the field !!

Called quoted 30-40 mins. which is like okay i understand. An hour passed called again they said they were busy and it was another 40 minutes. Wish they would’ve called to let me know. Bad service. Lady on the phone was not polite.

On time and fast to get job done!

Super fast with my pick up.

Overcharged, Service fee, Mile fee, and lastly which should already be part of the service fee GAS?!?! ASIDE FROM ALL THAT they took over an hour and 20 minutes to even get to me in an emergency situation. Will never ever count on these people ever not even in a desperate situation or emergency. Just money grabbers.

Adam was very good at his job

Professional service, fair rates.

Got into a car accident over a week ago and the driver was very helpful and kind to me which is exactly what I needed in that moment.

I had in accident in Grand Rapids while visiting family. My vehicle was totaled but my grandkids and I weren't injured. Jason the Tow Truck Operator was extremely nice and helpful. The next day I went to the storage lot to take pictures. Bryan was there he helped me get the pictures the insurance would need and… Read full review

Very seemless, stress-free experience. The driver made quick work of the tow and I didn’t worry about a thing.

Very nice and friendly was very helpful

Merl’s arrived earlier than expected, a nice surprise. Mark was professional & friendly, and quickly had my car loaded and on his way!

The service was great! The cost was reasonable. The flatbed arrived within 15 minutes of my call. Well done!

Needed it towed a few mile. they picked it up while I was working, and because there was no credit card in file they impounded it. Now charging me $300 plus additional towing fees. I will NEVER make the mistake of calling this awful place again!!

Merl's is the best. Easy to a tow and the staff are so nice!

Fast and friendly. Just a pleasure to do business with.

Adam was wonderfully attentive- appreciated the great service.

Bryan Hassan, was very professional, kind, friendly and caring trough out the process, I will recommend him and your Organization to my friends and Family in the Future. Thank you K.W. Thxs again Bryan!

Was in an accident last night after work and the wrecker staff were completely efficient. They were all around amazing and kind. Nick and another gentleman made sure I had everything I needed by the end of it all and they made such quick work of everything!

Great service. Went above and beyond for me.

Driver was outstanding!

They got us picked up and delivered with no issues. What more could you ask for?

Professional and respectful of my vehicle

Very professional, on time, great guy with great care and work ethic!

Truck i was in was very clean and your Driver was friendly he made my Day so much better. I will keep using this company A÷

Fast and very pleasant and efficient

Super fast response and excellent friendly service!

Came on time and gave me a fair price for only being towed a few miles. I appreciate the competence of the driver.

They arrived quickly. The driver was very kind and polite.

Brock was amazing! Very pleasant and he let me know when when he arrived and when the car was dropped off. He responded right away. Next time I need help with my car, I’m calling asking for Brock!

They were kind, quick and professional from the call, to the pick up, to drop off. And we’re so close to me so I don’t pay a ridiculous fee. I hope I never have to use them again, but if I do, I’ll certainly be calling them!

Driver was fantastic and professional. They got to me in a very timely manner. Would definitely recommend and will use for future towing.

Fantastic, friendly, fast service.!!!

A bit judgemental about how accident happened but other than that he did a good job

Fast service, would definitely recommend to everyone.

The driver was very friendly and understanding I had given him directions on where to park the car on the driveway to accommodate the other vehicle and he did it beautifully! I felt his helpfulness and not just doing his job! Thanks!

Fast and affordable. Very nice driver

Their service was incredible and fast!! Alex and Brandon were excellent professionals and super quick!

Didn’t catch the guys name but he was very friendly. I thought it was reasonably priced as well.

Service was quick and reasonable.

They got there quick and carefully did everything. I would recommend.

I broke down in Grandville area on a Sunday evening. I called Merl's towing who's office wasn't far. They answered the call, collected the location info of where I was at and where it was getting towed too (down town Caledonia). I confirmed the vehicle could still roll in neutral so it could be loaded onto a flat… Read full review

Quick, easy and professional. Couldn't ask for more.

Mark was awesome. Super efficient and professional. I have Merl's before and I will use them again. Thank you.

Provider was prompt and very personable. A pleasure to work with.

Excellent work, so good, efficient, and kind! Very reasonable price too. So happy to have Merl's help ❤️

The service was great starting with the greeting / phone call to the end of tow destination. I appreciate the professionalism and timely responses. Thank I you

Expensive but it was fast

Brock was great. Showed up quick and was patient as he beat the police to the accident.

Great.Service... , Great guy that helped me out

Workers Easy to talk to and very friendly service.

They came promptly and helped us out for a great price! Definitely would recommend and use them again!

Took a bit longer than anticipated for them to get to my car; however, it was well worth the wait. When my insurance company failed to secure a tow, Merl was able to come through for me. Definitely can’t complain about the delay. Our tow driver, Bryan, was great. He was very knowledgeable and took the time to answer… Read full review

The truck arrived soon after I called and I wasn't waiting on the side of the road very long. Plus, the driver was hot as hell which is always a bonus.

Driver helped get my van out of a parking garage after my rack and pinion went out. He managed to man handle the steering well enough he was able to get it outside and onto his truck.

I had to get my car towed while I was out of town, I called and whoever answered was really helpful and friendly got my car towed within 30 minutes.

I was so pleasantly surprised at how fast they were . Every step was clearly communicated. I will be using them again if needed.

Great job nice and understanding. Would recommend this towing company again!

Picked up promptly and was very professional!

Showed up super fast, very nice, not complicated at all

This was such a good, quick, professional experience. Thank you!

Very effective.

The service was great. No problems at all.

Driver was great!

Had 2 cars I bought towed on the same day. Worked with my schedule. Ram and Larrin were great and took care of my vehicles.

Great experience. Very easy retrieval from the yard and very friendly staff. It was also super inexpensive.

Cool dispatcher and tow truck driver, very professional! Merl’s Towing never disappoints! Honest fair service, Thanks again fellas!!

I got a flat tire in the middle of nowhere. I called and everyone made me feel cared for, from the dispatcher to the tow driver (Coach-truck 209). I thank you all for your prompt, professional service. I hope I never go through this experience again but if I do, I have Merl’s Towing Service on speed dial.

Excellent service.

Alex was absolutely amazing! Went above and beyond and was very friendly. I was so full of anxiety waiting to get my car towed and he definitely made the whole experience just a little bit better! Merls was there to help me faster than the shop my insurance was sending out for me and I am so appreciative of you guys! THANK YOU!

Had to have my vehicle towed for service reasons, Adam arrived before expected, great service and had a fun chat about cars.

Fast, knowledgeable and professional. Mark gave me and my car a ride to Firestone after correctly diagnosing my vehicles problem!

Bryon from Merle's Towing was outstanding as were the folks in the office. Very rapid response along with expert hook up and towing. These are literally the ones to call if you are stuck in a parking ramp. Can't thank them enough.

Transparent, no extra charge, honest

The dispatch had a sexy customer service voice and the drive was a food conosiuer. Nice to talk to and he supportive of mom and pop food stands

Picked my vehicle up in a crowded location, towed to my house about a mile away, came to 89 and some change! WAY less than what I thought it would be!

Literally the best

Great service, quick response time. Had a tricky wench out and Bryan got it out no problem. Nice guy.

Tire shredded, fast service at reasonable cost.

Justin was great, even had a bottle of cold water for me. Whenever I have the choice, Merl's will tow.

My towe guy was really nice I didn't get his name such a really nice man

Very quick service and surprisingly lowest price

Needed a non-emergency tow, and the truck arrived within an hour any way. Great, fast, friendly service, reasonable price.

Truck arrived fast. My driver was great! Really nice and took care of me. 10/10

Quick, courteous and friendly! Can you ask for anything else?

Super fast service. Friendly and helpful. Would definitely use again.

I would recommend Merl's to anyone needing some roadside assistance. Knowledgeable, and very helpful. Great price for the extra service he did for us.

Having to get a tow usually isn’t a fun experience. That being said, the rig was on scene quickly and got my car loaded and to the shop in two shakes of a lamb’s tail, making a bummer of a situation a little better. Thanks Alex! (And coach)

Great service!

My car broke down at Kennedy's and my husband picked me up so I could get to my appointment on time. I so appreciate you working with Kennedy's to tow my car to the Lincoln Dealership. Great service! So sorry you had to pick up my car in such horrible weather!

Nice guy got my car on the truck and on it's way to tuffy

Extremely dissatisfied with this service. I’m writing this on behalf of my friend who used this service last week. He called Merl’s after getting in an accident due to slippery road conditions. No other vehicles or property were involved, only his car was damaged so there was no need for police to come. The tow… Read full review

I can always count on Merl's Towing! Their customer service from the first call to the last moment of contact it's outstanding. Fast and Cost effective services! It is the only company I use and I'm always referring them!

Friendly. Showed up in the time frame given. Efficient

Arrived very quickly, nice and extremely professional

Nick was truly amazing. Super polite An overall kind. He was quick. He did an amazing job. I will definitely be recommending you guys in the future probably throwing out Nick’s name to request him if they need to tow

Always great and honest people.

Keegan was great!

Merl's towing service went above & beyond to retrieve our family that was stranded on the highway at night. Their response time was quick & they were professional & efficient. Highly recommend

Had to have my mustang towed as the transmission went out on her. Called Merls to have her towed to the dealer and they were here within a half hour. Turned out to be the same guy who helped us a couple years ago when we were ready ended on the highway. He got my baby loaded up and was shortly on his way. Will always call Merls when I need help.

The guy was chill and cool

Driver was really nice and quick. Thanks so much for the help!

Excellent service

Driver was efficient and kind. Fast service

Dispatch was friendly and helpful. The driver was pleasant and professional, and had me pulled out rather quickly. I will certainly call here first for any future needs

Driver was super pleasant!

The driver showed up early and got out car loaded up and delivered in a timely manner. He was personable as well as proficient.

Hi dedicated Marine tow driver, well profession, and professionalism

Services was good and fast

Making a hard time an easy one great towing service 100% would use again hopefully not though 😭😭

personable and professional

Very helpful. Had a flat tire and they were going to help me change it. Ended up being a bigger problem than we thought and they towed me to a repair shop to get it fixed. Reasonable pricing.

I had good experience in the past with this towing company. I get it is nasty out. But TRUCK DRIVER STATED I'm losing money when I'm waiting for you. I was like I'm paying you he said it doesn't matter I need to get to my next job. So I said want me to do it? Just because truck was slipping on the snow. I called the… Read full review

The driver was professional and polite.

10/10 would definitely use Merl’s if I need another Tow

Excellent service, fast, responsive, and respectful. Definitely would use there services again.

They were great got me unstuck and on the road quickly!

Great response time and very polite tow driver. Very happy to use Merl's any time I need help.

“Greg” was really great and helpful! It was incredibly cheap and it was done so fast. Definitely grateful I found this towing company when I needed it.

Fast

Super polite driver, got my truck here even with complicated instructions. Thank you!

fast and simple. way cheaper than i expected

All the staff members were caring during my stressful situation of getting stranded at 1pm in the Grand Rapids airport after a long day of delayed flights. They all tried their best to jump my battery but when they realized it wasn't a battery issue, they worked even harder to manually push my car out of the parking… Read full review

Driver was quick and friendly.

Got there quick, the guy was super nice. Made sure car was safely loaded and towed back to my house. Will recommend!!!

The towing agent that came out during our very cold weather and very snowy days was awesome and very pleasant. The flat bed was unable to fit the clearance into our employee parking garage. So he walked to the 5th level many flights of stairs to my car. He was able to jump start it immediately and get it outside… Read full review

Really great experience they’re driver Nicholas was very helpful and patient, He waited for my husband to get there and pick me up. I was very pleased.

Very friendly

Had my transmission go out and needed a tow to the other side of town. Called and was met with one of the most charismatic receptionists I've ever had the pleasure of talking to. I knew I was in for good service then, but it gets better. They told me they would tow my car the next day or when they could get to it..… Read full review

I’ve used them a few times and they’ve been great every time. Quick, careful, and respectful.

Great experience. Tyler was awesome....

Hero

I recently had to call Merl’s Towing for a winch out service. By luck, they had a wrecker available for immediate dispatch. After a short wait, they had my truck out of the ditch and back on my way in less than 45 minutes. Brandon, their driver was extremely polite and pleasant and added a lightheartedness to a… Read full review

This was a great experience! Our insurance company's AI sucks and can't get a person. Yeah calling you out Auto Owner's. AO said they had to schedule p/u or it cost us $100. 9 AM we needed a tow. 9PM AI still can't find a tow truck and we can't reach a person. We scheduled our own pick up with Merl's at 4:45 PM… Read full review

Genuine great experience. Timely and professional 👌.

We’ve had to call Merl’s Towing more times than I care to admit 😅 — two teenagers, three cars, and single-mom life will do that. Every single time, they’ve been great. Today really sealed it for me. My youngest managed to get stuck in a snowbank… literally right outside our house. We shoveled, rocked the car,… Read full review

Speedy service and friendly experienced driver, did a great job!

I got into an accident at 2am and they responded to me immediately, my driver also made sure I was ok in the almost 0° weather

The guy was very communicative he executed my request fast and efficiently I really appreciate the service in this terrible weather

Our driver Nicolas made a tough day much better by his positive and hospitable attitude! Service was great and we made it home safely thanks to Nicolas and Merl's!

Our driver was professional, prompt, courteous, efficient and patient! Thank you!

Got quoted an hour for a wrecker to pull me out of a snow bank. Driver showed up way quicker and got my car free and on the road in a hurry. Great service!

Very thoughtful driver. Great for Tesla towing!

Very polite and patient. Arrived when they said they would.