How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for car towing
Clear ✕All 2,130 Google reviews tagged “Car towing” · showing 40
Very professional and skilled worker. Car was in a pretty tough spot to access, and he made it look like a piece of cake.
Even though it’s years between service, Merl’s is always fantastic. Quick service… so friendly and helpful on the phone. My driver today was the best with a challenging garage/driveway situation. 😎
No joke, dude got there in 10 minutes and it was midnight. Baller company.
Gary was the nicest guy….made not only me feel safe…but my 16 year old daughter! 10 stars for the entire experience…thank you!
The man eas very nice ..
Very fast and helpful!
He did a great job. Arrived quickly. Phone staff setting up very kind and helpful.
This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!
Did a quick hook and load out very much appreciated and great job with load and unload
Great service
Fast and easy
Very helpful and kind! THANK YOU!
Nicolas was very friendly and personable. You generally need a smile when you are getting your car towed and he brought one! Also very professional! I would recommend Merl's!
Made a call for tow service about 9:20 am, they were here to pick up the car about 9:40 am that same morning. Can't ask for faster service than that.
Great company.
My car broke down at my house, so I called during a nasty snow storm with really bad roads. My appointment wasn't for 4 days and I told them when the vehicle had to be delivered by and that I was in no hurry at all. I told them to take care of stranded vehicles, yet they were still at my house within 45 minutes.…
I have used Merl's a few times and always have great service, I would highly recommend them to everyone. Always fast and friendly drivers. Update Oct 7, 2026. Used Merl's service again and was very happy, they are always so fast and friendly. I would recommend them to everyone.
Fast, efficient and on time.
They came really fast when I called and helped jumpstart my battery as well! Very friendly and quick service.
Quick and friendly service.
They arrived earlier than expected and things running through pretty good
Friendly and speedy service!
Very quick service and driver was very nice and helpful.
Mark was able extricate our broken Nissan from a parking garage. He went above and beyond to help us out. He was polite and friendly and knew his stuff. Thanks again!
Don’t remember his name but he was the sweetest thank you again
Called Merl's about needing my car towed to a car dealership. About 20 minutes later, the tow truck showed up and loaded up my car and delivered it to the dealership. Was given a receipt for my insurance on the spot.
Driver with 39 years of experience says it all. Thank you Greg.
Fast and helpful
Arrives when promised. Friendly and professional.
Amazing! So nice. Extremely competent and helpful. Highly recommend! Made me feel safe and taken care of.
I have used merls anytime we need towing. They are always very friendly and helpful and always quick and professional. They make me feel like they care and want to help you.
He was such a huge help, very polite and friendly
VERY professional, VERY knowledgeable, VERY personable! Wasn’t good my vehicle broke down but the gentleman (#25) who came to help me went above and beyond helping me get things back on track!
Extremely experienced which is hard to find nowadays felt safer leaving my car with this gentleman then sending it to the dealership it was going to
Fast and friendly.
Very professional. Very fast. Very nice. Excellent communication throughout the process.
Huge shoutout to Merl's Towing and especially the driver, Aaron! My brother got stranded on the side of the road, and Aaron arrived much faster than expected. He was professional, incredibly polite, and got the car loaded up quickly and safely. Excellent service when we needed it most!"
Very helpful and quick service!
Professional!!!!
Very reasonably priced
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
