How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for car towing
Clear ✕All 2,130 Google reviews tagged “Car towing” · showing 140
Very professional and skilled worker. Car was in a pretty tough spot to access, and he made it look like a piece of cake.
Even though it’s years between service, Merl’s is always fantastic. Quick service… so friendly and helpful on the phone. My driver today was the best with a challenging garage/driveway situation. 😎
No joke, dude got there in 10 minutes and it was midnight. Baller company.
Gary was the nicest guy….made not only me feel safe…but my 16 year old daughter! 10 stars for the entire experience…thank you!
The man eas very nice ..
Very fast and helpful!
He did a great job. Arrived quickly. Phone staff setting up very kind and helpful.
This is one "survey" I couldn't wait to fill out. OUTSTANDING! Adam was patient, thorough, extremely generous with his time and information sharing.This is as good as it gets. I have put Merl's Towing in all my contact places. I will NOT consider anyone else!
Did a quick hook and load out very much appreciated and great job with load and unload
Great service
Fast and easy
Very helpful and kind! THANK YOU!
Nicolas was very friendly and personable. You generally need a smile when you are getting your car towed and he brought one! Also very professional! I would recommend Merl's!
Made a call for tow service about 9:20 am, they were here to pick up the car about 9:40 am that same morning. Can't ask for faster service than that.
Great company.
My car broke down at my house, so I called during a nasty snow storm with really bad roads. My appointment wasn't for 4 days and I told them when the vehicle had to be delivered by and that I was in no hurry at all. I told them to take care of stranded vehicles, yet they were still at my house within 45 minutes.…
I have used Merl's a few times and always have great service, I would highly recommend them to everyone. Always fast and friendly drivers. Update Oct 7, 2026. Used Merl's service again and was very happy, they are always so fast and friendly. I would recommend them to everyone.
Fast, efficient and on time.
They came really fast when I called and helped jumpstart my battery as well! Very friendly and quick service.
Quick and friendly service.
They arrived earlier than expected and things running through pretty good
Friendly and speedy service!
Very quick service and driver was very nice and helpful.
Mark was able extricate our broken Nissan from a parking garage. He went above and beyond to help us out. He was polite and friendly and knew his stuff. Thanks again!
Don’t remember his name but he was the sweetest thank you again
Called Merl's about needing my car towed to a car dealership. About 20 minutes later, the tow truck showed up and loaded up my car and delivered it to the dealership. Was given a receipt for my insurance on the spot.
Driver with 39 years of experience says it all. Thank you Greg.
Fast and helpful
Arrives when promised. Friendly and professional.
Amazing! So nice. Extremely competent and helpful. Highly recommend! Made me feel safe and taken care of.
I have used merls anytime we need towing. They are always very friendly and helpful and always quick and professional. They make me feel like they care and want to help you.
He was such a huge help, very polite and friendly
VERY professional, VERY knowledgeable, VERY personable! Wasn’t good my vehicle broke down but the gentleman (#25) who came to help me went above and beyond helping me get things back on track!
Extremely experienced which is hard to find nowadays felt safer leaving my car with this gentleman then sending it to the dealership it was going to
Fast and friendly.
Very professional. Very fast. Very nice. Excellent communication throughout the process.
Huge shoutout to Merl's Towing and especially the driver, Aaron! My brother got stranded on the side of the road, and Aaron arrived much faster than expected. He was professional, incredibly polite, and got the car loaded up quickly and safely. Excellent service when we needed it most!"
Very helpful and quick service!
Professional!!!!
Very reasonably priced
Easy to schedule. Right on time. Fair pricing.
Quick, efficient, and good to work with.
If you have your car towed here, the people are nice
The guy that came out to help me was super nice, even engaged on small talk while he drove me to my back up ride. HIGHLY recommend
The driver was great: Courteous, knowledge, and efficient.
Great customer service!
Driver did a great job moving my toolbox! Thank you!!! Another great tow by Merls! Thank you
Drivers and CSR's at Merl's have always been very friendly, which is greatly appreciated since when you're calling a tow truck you are likely not in a great mood. Fast response times, friendly service, and itemized receipts are a few of the reasons I will continue to use Merl's for all my towing and roadside needs.
They came out to tow my semi truck for the second time now. Great service. Quick too!
My call was responded to promptly and the truck arrived in a timely manner. The driver worked intentionally and processed my request quickly.
Mark was awesome at getting my vehicle scheduled. Mike, the dispatcher, was quick to get it set up. Im very pleased with their work!!
They were polite and prompt👍
Very fast & Nicolas was so nice! Felt very safe and appreciated the customer service!
Quick, reasonably priced, and professional.
The driver was exceptional... very kind and courteous
Timely and efficient
It’s was great and first good people
Driver was super chill and very helpful.
Wrecker showed up quicker than expected and took great care of my vehicle.
Very friendly and easy to talk to on the phone. Very friendly roll back driver. Would definitely call again if I needed another tow.
Good service, prompt and knowledgeable
Mark did a great job. It was a complicated matter because of where my car was and he got it quickly.
Merl’s bailed me out! I was in an intersection with no steering on my 99 Jeep Cherokee at 9:30 in the evening. They arrived in 8 minutes and took care of everything!! Best in town. Period.
They were very friendly on the phone, as well as the driver. I couldn’t have asked for a better experience. I will definitely be calling them again if I have any future towing needs. Highly recommend!
Nick was punctual and professional. Even offered me a ride home if my vehicle was not ready.
Friendly, fast, $10 less than quoted which reflects honesty. Called 3 places, they had the best price and best turn around time. Thank you Larry!
Fast service. Great communication, affordable pricing, and very reliable
Car broke down in a parking lot, Alex and Jeff were direct, professional, honest and efficient. If anything were to happen again, I'd for sure reach out to Merl's. Thanks!
Great experience, friendly, kind communication was excellent highly recommend them
The gentleman was very professional and friendly.
Amazing service. Driver was prompt, polite, and even helped with getting the car out of the driveway to load it on to the truck.
Couldn't have gone better.
Both the dispatcher and the driver were quick, informative and friendly. They were wonderful to work with in a bummer situation. And I'm surprised I didn't pay more. Highly recommend
Very friendly and helpful
Professional very kind answered questions
Simply the best towing in GR, there is a reason they have signs in every parking lot for Merl's Towing. Dependable to the max.
Dispatch and the driver were very helpful and knowledgeable. Great service!
Prompt service. Helpful driver. Smooth process.
On time and great service. They got my vehicle out of my driveway, and to the shop without any problems. Best price in Grand Rapids. Thank you.
My tow driver was extremely nice.
The best one services ever friendly people I’ll be using you guys for a couple of years and I have no complaints
The dispatchers here seem to be miserable to do their job for some reason. I’ve had my car towed twice by them. Each time the dispatchers Seem both bothered and annoyed that I called. The tow truck drivers are excellent though
Our rental has a Merl’s sign near our parking spots to keep others from parking there (since we pay for it through our lease) and no matter how many times we call and ask them to tow people who park there, they refuse to help us. Our landlord has put our names on their contract and still they are no help. I’m not…
Courteous, pretty fast, and knowledgeable
Really great service.I always call Merl's for towing!
Very helpful
Showed up fast, reliable and have worked with in the past
Always great courteous Fast service!
You couldn’t ask for nicer people!
Great person on time show up within less than a hour a he was very helpful and polite.
Friendly, knew what he was doing, helpful!
Quick service and made sure my car was taken care of safely
Car transmission failed during rush hour downtown Grand Rapids. Called Merl’s towing and within 20 minutes they rescued me and towed my car 15 miles to my auto mechanic garage in Caledonia and put it precisely where instructed. The driver was personable, friendly, knowledgeable and very quick to remedy the…
Guy was very fast, friendly, curtious.
Fast service and the driver even attempted to troubleshoot my issue. Very kind.
Jake was terrific! He was very friendly and a complete pro at getting my car loaded/unloaded. He was also very helpful at recommending an appropriate tire shop. Thanks Jake and Merl's!
Driver was super nice and helpful…
Great driver, very helpful.
The truck driver was great. He was very kind, great to talk to, and helped me quickly with my dead car. Would love to work with him again (but also not really cause that means my car is dead again).
Cost ended up being less than I was quoted. Wait time was minimal. Great service all around.
Short wait time, friendly service rode with tech felt comfortable.
The service is great.
Gary was friendly and professional. Hauled my Buick safely home. Thanks again for great service.
Friendly tow guy, with nascar like precision with the tow truck. Will be my go to for tow services
My car was hit and damaged in the middle of a dicey intersection. I gave the Sheriff handling the crash the address for the collision shop I’d like the car towed to, along with my key fob so I didn’t have to remain in a dangerous place on the road. I never Interacted with the driver, but that person independently…
I had a great experience with my tow truck driver, Brock. He was professional, friendly, and arrived promptly when I needed assistance. He handled my vehicle with care, Brock’s positive attitude and excellent customer service really stood out. Pricing was fair & made my stressful day a little easier. Thank you!
Quick and easy and very affordable. I would recommend Merl’s towing to anyone who needs to have their vehicle towed.
The gentleman sent to pick up my car, after a break in & stealing attempt, was very promp, very knowledgable, and very thorough. He even swept up the glass from where they shattered the window. He was a breath of fresh air in a tramatic situation !! Those who answered the phone were very helpful and sympathetic !!
Driver was very helpful
My car wouldn’t start. Merl’s was there quickly. The driver ( I think his name was Alex) was SO nice, friendly, super guy!!
Merl's towing was amazing! I got stranded right off the highway. I gave them a call and they were there in 10 minutes. They were professional, kind and fast. Highly recommend!
Nice chat with driver. Courteous and professional. Will use again if needed.
Truck driver was out fast, and was friendly
Very friendly, fast service, and knowledgeable.
Friendly and efficient. What more can you say?
They arrived very quickly and the service was quick, efficient, and friendly. Needing a tow is never fun but they made the experience pleasant and painless
Always a great job by the people at Merls ! Timely and polite, just a pleasure to work with great people, from the office to people in the field !!
Called quoted 30-40 mins. which is like okay i understand. An hour passed called again they said they were busy and it was another 40 minutes. Wish they would’ve called to let me know. Bad service. Lady on the phone was not polite.
On time and fast to get job done!
Super fast with my pick up.
Overcharged, Service fee, Mile fee, and lastly which should already be part of the service fee GAS?!?! ASIDE FROM ALL THAT they took over an hour and 20 minutes to even get to me in an emergency situation. Will never ever count on these people ever not even in a desperate situation or emergency. Just money grabbers.
Adam was very good at his job
Professional service, fair rates.
Got into a car accident over a week ago and the driver was very helpful and kind to me which is exactly what I needed in that moment.
I had in accident in Grand Rapids while visiting family. My vehicle was totaled but my grandkids and I weren't injured. Jason the Tow Truck Operator was extremely nice and helpful. The next day I went to the storage lot to take pictures. Bryan was there he helped me get the pictures the insurance would need and…
Very seemless, stress-free experience. The driver made quick work of the tow and I didn’t worry about a thing.
Very nice and friendly was very helpful
Merl’s arrived earlier than expected, a nice surprise. Mark was professional & friendly, and quickly had my car loaded and on his way!
The service was great! The cost was reasonable. The flatbed arrived within 15 minutes of my call. Well done!
Needed it towed a few mile. they picked it up while I was working, and because there was no credit card in file they impounded it. Now charging me $300 plus additional towing fees. I will NEVER make the mistake of calling this awful place again!!
Merl's is the best. Easy to a tow and the staff are so nice!
Fast and friendly. Just a pleasure to do business with.
Adam was wonderfully attentive- appreciated the great service.
Bryan Hassan, was very professional, kind, friendly and caring trough out the process, I will recommend him and your Organization to my friends and Family in the Future. Thank you K.W. Thxs again Bryan!
Was in an accident last night after work and the wrecker staff were completely efficient. They were all around amazing and kind. Nick and another gentleman made sure I had everything I needed by the end of it all and they made such quick work of everything!
Great service. Went above and beyond for me.
Driver was outstanding!
They got us picked up and delivered with no issues. What more could you ask for?
Professional and respectful of my vehicle
Very professional, on time, great guy with great care and work ethic!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
