How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for local hauling
Clear ✕All 393 Google reviews tagged “Local hauling” · showing 80
Driver did a great job moving my toolbox! Thank you!!! Another great tow by Merls! Thank you
Driver was super chill and very helpful.
Wrecker showed up quicker than expected and took great care of my vehicle.
Very friendly and professional! Helpful and cheerful!
My tow driver was extremely nice.
Fast service and such a nice guy (Tyler)!
Very quick response to my towing need. Connie was great handling the dispatch process and Jake was a very friendly competent driver.
Called and set an appointment to move two tools boxes from one location to another. Driver was right on time, knew what he was doing, and got the transfer done without any incidents. I would definitely use them again for my needs.
Office indicated about a 30 minute wait, truck showed up in 25 minutes. Jake was the mechanic and was very thorough and professional. Everything went as expected and pricing , I felt, was fair. I enjoyed Jake and would contact Merl’s again if a situation comes up my way.
personable and professional
Great response time and very polite tow driver. Very happy to use Merl's any time I need help.
Fast
Driver was quick and friendly.
Had my transmission go out and needed a tow to the other side of town. Called and was met with one of the most charismatic receptionists I've ever had the pleasure of talking to. I knew I was in for good service then, but it gets better. They told me they would tow my car the next day or when they could get to it..…
Very pleasant driver. Extremely friendly.
The whole team is awesome. My go to people for towing at my shop
Arrived quickly for the needed service.
Great service!
Fast service! Driver very friendly!
Fuel pump went out in my van so I needed a transport from my home to the repair facility. I called and was told they could be there within the hour and they were. Driver helped me remove the van from my garage, watched to make sure the tree's along my driveway didn't scratch my van and also helped to push my van…
Driver was so nice and respectful I use merls all the time. Luv these guys
Merit towing are always friendly and very helpful
They are always on time and have high quality service with professionalism. We always use Merls. Never have had a bad experience with them.
Great company. Very efficient remember
Driver was fast, efficient and friendly. Definitely recommend these guys
Took his time didn't rush getting the car unloaded.
Both gentalmen that I spoke with and that hauled my truck was very professional and thoughtful. They helped with making a bad experience into a pretty good day.
Excellent job 👏 thank you.
They know how to handle classic cars. As always, fast service...handled with care.
I had a wonderful experience they were fast and friendly. Very patient
everyone was awesome, friendly and polite, made a stressful situation much better. thank you all!
Ram was amazing, he got to the pickup site early and transported my vehicle efficiently. He was also a very friendly man, he spoke to me and my wife about what we should do to repair the vehicle.
Super friendly and helpful! Great prices, even with needing a tow after jumpstarting my motorcycle didn’t work. If you need a tow, choose these guys for sure.
Excellent service
Bryan did a great job. Very professional and personable. Reasonable price considering.
Excellent service ! Quick response time. Thank you.
Very friendly! Definitely recommend.
Friendly and professional
Great service. Would definitely recommend.
We need at tow for our van and merls was fast and friendly. I would highly recommend.
Very knowledgeable, friendly, took very good care of my vehicle
Very friendly On time
Had the best tow driver great customer service did his Job the right way
Best towing company . Great service. Thanks again for your prompt service.
Arrived later than expected, but service was respectful, careful, and quick.
A great experience, quickly dispatched to my location. Driver was courteous and helpful. Aaron did take great care during a difficult recovery from a garage unit with a classic vehicle. He was working in torrential rain and yet was very professional. Good pricing for the services too! I would definitely recommend their services!
Great job
Tyler was so great as my tow. He thoroughly enjoys his job and is wonderful at it. Would recommend every single time!
Courteous! Professional! Knowledgeable!
Ryan and Tyler went above and beyond in their service and were so personable. Highly recommend!
Very professional, quality and quick service!!
They tow driver was respectful.
Very good 👍
Excellent customer service driver was courteous and knowledgeable I am always happy with this Company. Highly recommend!
The guy was awesome, respectful, and funny. Bad outcome, no one likes to get towed, but he made it a little better.
Very understanding of being given the wrong address and very polite and personable driver. Would definitely use them again.
Very helpful would use again
If I need towing again I will use them, also if someone else needs help I will recommend them.
Had vehicle hauled to the shop.
Great service! And fast!
It was 2am and the girl on the phone was so nice and accommodating. Great experience!
Kinda high for the short distance but was a quick and fast service and respectful
Were quick to pick up my car and deliver to repair shop. Will use again
Quick and professional!
Could not be happier with Jason's service. I highly recommend him. Fantastic service! I always use Merl's when needed and will continue to do so.
The wait wasn’t too bad service was fast.
Driver was great and very helpful. Made the stressful experience less stressful
On time, efficient and professional. Will be using again.
Another Great Experience! Been in the car business since 1995 and no one does it any better. The staff and drivers are all professional. I promise.
It went very well! My car broke down near I-96. I left the key under the mat & they were able to drop it off at car repair place for me within the hour of calling them!
Merl's came sooner than estimated, delivered my car my local dealer and was extremely courteous. My bill was within original estimate.
Driver was courteous and professional, only down side he was not able to give me a receipt for the tow.
Greatest service, nicest drivers. Will use over and over again.
Best tow driver I ever met
3 am job and with this weather… he did great. Very grateful!
Quick and careful!
WONDERFUL service. I would give them 10 stars out of 5. The guys went above and beyond. Thank you
The service man I had went ABOVE AND BEYOND my expectations. I highly recommend this company‼️‼️‼️ Prompt Explained everything to me Very kind and friendly Couldn’t have asked for more.
He was quick and professional. Did a great job
Will definitely use Merl’s again in the future! Merl’s showed up within an hour of being dispatched! Prompt service and friendly helpful driver who actually stopped and took the time to ask what had happened to my car and hear my story about the accident Thanks Merl’s! Side note: My original tow company…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
