How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for local hauling
Clear ✕All 393 Google reviews tagged “Local hauling” · showing 180
Driver did a great job moving my toolbox! Thank you!!! Another great tow by Merls! Thank you
Driver was super chill and very helpful.
Wrecker showed up quicker than expected and took great care of my vehicle.
Very friendly and professional! Helpful and cheerful!
My tow driver was extremely nice.
Fast service and such a nice guy (Tyler)!
Very quick response to my towing need. Connie was great handling the dispatch process and Jake was a very friendly competent driver.
Called and set an appointment to move two tools boxes from one location to another. Driver was right on time, knew what he was doing, and got the transfer done without any incidents. I would definitely use them again for my needs.
Office indicated about a 30 minute wait, truck showed up in 25 minutes. Jake was the mechanic and was very thorough and professional. Everything went as expected and pricing , I felt, was fair. I enjoyed Jake and would contact Merl’s again if a situation comes up my way.
personable and professional
Great response time and very polite tow driver. Very happy to use Merl's any time I need help.
Fast
Driver was quick and friendly.
Had my transmission go out and needed a tow to the other side of town. Called and was met with one of the most charismatic receptionists I've ever had the pleasure of talking to. I knew I was in for good service then, but it gets better. They told me they would tow my car the next day or when they could get to it..…
Very pleasant driver. Extremely friendly.
The whole team is awesome. My go to people for towing at my shop
Arrived quickly for the needed service.
Great service!
Fast service! Driver very friendly!
Fuel pump went out in my van so I needed a transport from my home to the repair facility. I called and was told they could be there within the hour and they were. Driver helped me remove the van from my garage, watched to make sure the tree's along my driveway didn't scratch my van and also helped to push my van…
Driver was so nice and respectful I use merls all the time. Luv these guys
Merit towing are always friendly and very helpful
They are always on time and have high quality service with professionalism. We always use Merls. Never have had a bad experience with them.
Great company. Very efficient remember
Driver was fast, efficient and friendly. Definitely recommend these guys
Took his time didn't rush getting the car unloaded.
Both gentalmen that I spoke with and that hauled my truck was very professional and thoughtful. They helped with making a bad experience into a pretty good day.
Excellent job 👏 thank you.
They know how to handle classic cars. As always, fast service...handled with care.
I had a wonderful experience they were fast and friendly. Very patient
everyone was awesome, friendly and polite, made a stressful situation much better. thank you all!
Ram was amazing, he got to the pickup site early and transported my vehicle efficiently. He was also a very friendly man, he spoke to me and my wife about what we should do to repair the vehicle.
Super friendly and helpful! Great prices, even with needing a tow after jumpstarting my motorcycle didn’t work. If you need a tow, choose these guys for sure.
Excellent service
Bryan did a great job. Very professional and personable. Reasonable price considering.
Excellent service ! Quick response time. Thank you.
Very friendly! Definitely recommend.
Friendly and professional
Great service. Would definitely recommend.
We need at tow for our van and merls was fast and friendly. I would highly recommend.
Very knowledgeable, friendly, took very good care of my vehicle
Very friendly On time
Had the best tow driver great customer service did his Job the right way
Best towing company . Great service. Thanks again for your prompt service.
Arrived later than expected, but service was respectful, careful, and quick.
A great experience, quickly dispatched to my location. Driver was courteous and helpful. Aaron did take great care during a difficult recovery from a garage unit with a classic vehicle. He was working in torrential rain and yet was very professional. Good pricing for the services too! I would definitely recommend their services!
Great job
Tyler was so great as my tow. He thoroughly enjoys his job and is wonderful at it. Would recommend every single time!
Courteous! Professional! Knowledgeable!
Ryan and Tyler went above and beyond in their service and were so personable. Highly recommend!
Very professional, quality and quick service!!
They tow driver was respectful.
Very good 👍
Excellent customer service driver was courteous and knowledgeable I am always happy with this Company. Highly recommend!
The guy was awesome, respectful, and funny. Bad outcome, no one likes to get towed, but he made it a little better.
Very understanding of being given the wrong address and very polite and personable driver. Would definitely use them again.
Very helpful would use again
If I need towing again I will use them, also if someone else needs help I will recommend them.
Had vehicle hauled to the shop.
Great service! And fast!
It was 2am and the girl on the phone was so nice and accommodating. Great experience!
Kinda high for the short distance but was a quick and fast service and respectful
Were quick to pick up my car and deliver to repair shop. Will use again
Quick and professional!
Could not be happier with Jason's service. I highly recommend him. Fantastic service! I always use Merl's when needed and will continue to do so.
The wait wasn’t too bad service was fast.
Driver was great and very helpful. Made the stressful experience less stressful
On time, efficient and professional. Will be using again.
Another Great Experience! Been in the car business since 1995 and no one does it any better. The staff and drivers are all professional. I promise.
It went very well! My car broke down near I-96. I left the key under the mat & they were able to drop it off at car repair place for me within the hour of calling them!
Merl's came sooner than estimated, delivered my car my local dealer and was extremely courteous. My bill was within original estimate.
Driver was courteous and professional, only down side he was not able to give me a receipt for the tow.
Greatest service, nicest drivers. Will use over and over again.
Best tow driver I ever met
3 am job and with this weather… he did great. Very grateful!
Quick and careful!
WONDERFUL service. I would give them 10 stars out of 5. The guys went above and beyond. Thank you
The service man I had went ABOVE AND BEYOND my expectations. I highly recommend this company‼️‼️‼️ Prompt Explained everything to me Very kind and friendly Couldn’t have asked for more.
He was quick and professional. Did a great job
Will definitely use Merl’s again in the future! Merl’s showed up within an hour of being dispatched! Prompt service and friendly helpful driver who actually stopped and took the time to ask what had happened to my car and hear my story about the accident Thanks Merl’s! Side note: My original tow company…
Horrible customer service , dispatcher Brian was very rude to my husband. Would not recommend at all. But the driver was great ! Definitely made the experience better. They needs a lot of help on administration training.
Great response time! Both of the guys who came and rescued me were polite, professional, and made me feel at ease. 10/10
Brian went above and beyond by taking time help move and diagnose the car. Thank you!
When needing tow from impound lot was quoted 45-1hr and they were there before that... Driver even gave me suggestion on a theft deterrent device Thanks
Been using Merl's for over 20 yrs for work and personal vehicles. I don't call anyone else.
She did a great job fast and motivated showed up on time got me and my vehicle back home safe. I'll make sure to highly recommend your company thank you.
Fast and efficient service. Very professional driver who helped us. He was considerate and knowledgeable about my car, made it easy to take to my car to the preferred place, and very straightforward on pricing. Impressed with the service!
Great, courteous service over the phone. Got our needs taken care of right away.
Jennifer / dispatcher was polite and friendly. She called me when the driver was in route. Ryan / driver was also polite and friendly. Both of the employees were professional. The best part was from the time I called to the time they arrived was less than ten minutes. I recommend their services!!! Thank you guys!!! 💯
Service was amazing! The driver was super nice and helpful! Thanks!
Saved us! Our boat trailer axle blew out and we needed a hauler that could take our ski boat and trailer both. Came within an hour. The man that came knew his stuff and got the boat and trailer back to the dealer safely. A+ service and didn't try to charge us thousands like another company that we called.
Merl's Towing: I called them first because I know they have a good reputation. This is probably my fifth time using this service, and each time it has been exceptional. My tow driver was very respectful, fast, and almost certainly deserves a raise. I think his name was Brandon. I appreciate you Brandon, thank you.
Called and they were able to accommodate my needs on short notice. The tow truck driver was earlier than expected, calm, clean, personable, and very quick and good at his job. The cost was also very reasonable. I will definitely be using Merl's again!!
Great service was there in about an hour
Driver was friendly and helpful. Excellent service.
Dylan was A1(Fantastic) had a horrible start to the night with an accident. But the driver showed up very quickly and got my car out quick from a tough spot thanks to the driver’s country boy skills per his words lol
Truck was there within 10 minutes of making the request. Driver was knowledgeable and friendly. I will call again for local towing!
The driver was courteous and adept at his job. I felt very comfortable releasing my vehicle into his care.
Very quick. They also gave me a ride home.
Excellent service!
I called .20 minutes later they where there . Driver was great and knew what he was doing .
Fantastic service! Highly recommended for any towing needs in the Grand Rapids area.
My tech was there super quick, was nice, and overall a really easy service to use at what I thought was a good price.
Nice and friendly service. Made the job easy.
He came at the time but he said he heard he was polite as well Tow my car with no problems
They called ahead to let us know when they would be here and they were on time. They verified everything on the phone to make sure they were coming to the right address, location of vehicle, vehicle details. On a 1-5 scale I would give them a 5.
Great service and awesome customer service! 😀😁
Quick from initial call to delivery. A local tow. Excellent customer service from office receptionist to truck driver, Jason. Minor miscommunication from dispatch to driver, did not affect the service. Priced as expected.
Very personable crew.
Excellent service. Rapid response time. Very pleased.
The driver arrived 20 minutes before they said he would, he made sure we were out of the cold while he took care of business and was very polite.
WS at the location within the time they said they would be. Very polite and prompt.
The driver was very polite. Helping me to get into his the tow truck. Very pleasant to the repair shop. He also helped me out of the truck. Very respectful. I appreciated that. Good driver.
Great service from driver 37 and the dispatcher on my breakdown on 131 during afternoon rush. Quick. Courteous and efficient. Job well done exceeding all my expectations.
Very professional and very reasonable rates
Well when I called the gentleman that answered the phone was not very nice and I think his name is Tom. But the driver was extremely helpful and did a great job, was also very friendly and outgoing just was over all a great guy would recommend him and request him every time I used Merl's Towing Service. His name is Dylan I think driver 75
Wonderful used them for many years. Fair priced and great service. I highly recommend this company.
My driver, I forgot his name, was very fair and helpful and patient awesome job
The wrecker driver and service was great!
I’m a mail carrier and we use them at USPS. It took a long time, but the service was great and Adam was awesome.
They were excellent, respectful and good at there job
I called to get my car towed and the dispatcher was very pleasant. She gave me a timeframe of when my car would get picked up and offered a 15 minute call ahead to keep me posted. The gentleman who picked up my car was very professional and quick. All around a good experience for a crummy situation. Thanks!!
Best service
Quick response to rescuing my precious convertible.
Davon was great.
The driver was very pleasant and professional and went of his way to try and get the vehicle running before towing it to the dealership. Highly recommend
This service was so fast? I waited 15 min. Very professional and courteous.
Great service
Driver was very Helpful, friendly and cool.
Out of the 6 companies I called at 2:30 in the morning they were to only ones to show up. They did a stellar job too. I was hooked up and on my way in no time!
I have used many tow services in the past year. I have waited up to 6 hours for service. I was shocked that my vehicle was being loaded up 1 hour after calling them. Awesome service!
Very unprofessional and rip offs. Charge horrible amount on money to have a car sit in parking lot waiting for insurance adjuster. Would never recommend this towing service.
Great service, always friendly and on time.
Very responsible did a good job
Great driver!!
Letting, was very knowledgeable of his job and transported our vehicle safely to our home, he went above and beyond to get the vehicle into a very tight spot! Thanks and very polite
The service was great and the Driver was very friendly and professional 👌
Never an issue call them & its taken care of
This is the only towing company we use for our trucks.
I used Merles towing and was very impressed at the professionalism and courtesy of the tow truck driver also he was on time and knew exactly where to take it. I’ve tried other tow companies in wayland. Reliable towing was not up to the task. Merls was far superior and was more reasonable price wise. Good job, I will use them again !!
Work van broke down and gave them a call. They were able to make it out and pick it up within an hour and take it to our local repair shop to get looked at. Very happy with experience.
I had a lot of questions. The dispatcher I talked to was super understanding and she took time to answer my questions. They were also very timely and fit me in right away.
I can't say enough good things about their kindness and professionalism this (Sunday) morning from the gentleman who answered my call to the actual tow truck driver. Thank you so much for coming to my rescue!
Have always used Merl's whenever I need a towdrivers have always been great to deal with and always professional. Will continue to use Merl's whenever I need a hook in the future
Fast, fast, fast, and for commercial vehicle repair and recovery, that's rare. I've gotten a tow when my personal vehicle broke down, too, and again, fast.
Was very professional and great price will use again
The rudest person I ever dealt with in my life !
Great service, great drivers, and great price.
Great company to call, their driver (Rick #2) was super friendly and professional. Made my not so great morning much better with his great customer service.
Courteous, prompt and helpful.
Quick & efficient - faster than AAA call center
Fast to get to me
I’d use them again.
I was in an accident. Grand Rapids Towing waited til I notified my insurance. Then my vehicle was dropped off at my house. Very efficient.
They were right on time and did a great job thank you!
My car needed to be transported to the Tesla Service Center in Clarkston, Michigan. Ryan showed up earlier than scheduled and waited an additional 10 minutes for me to come home to give him the key fob. Very polite and very professional. They will be my first call in the future for any vehicle towing services.
Was able to get to me in under 20 minutes and was very personable and fun to talk to! I wish I had gotten his name. Says driver #5 on receipt, give him my regards you have a good employee!
Very quick efficient and professional
Because the bank held up paper work the storage fee ran up quite high. I was overwhelmed by the generosity afforded to me as a substantial amount was forgiven.
Showed up when said they would fast great service.
Great
My 80 year old father's F250 decided not to start when we were a hour away from home. We called Merl's at the recommendation of the Ford dealership. They were fairly quick and very nice. Thank you.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
