How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for long distance hauling
Clear ✕All 107 Google reviews tagged “Long distance hauling” · showing 60
Very professional, on time, great guy with great care and work ethic!
Great guys helpful
Called them all the way out to Saranac, and they were here in a flash. Very professional, I knew my truck was in good hands. Price was great too.
I would recommend Merl's to anyone needing some roadside assistance. Knowledgeable, and very helpful. Great price for the extra service he did for us.
Had a transmission problem and they towed a vehicle to my location and picked up the vehicle with problems. The driver was polite and efficient!
Ram and his assistant were amazing! We had an unusual trailer, with 4 flat tires, to haul about 100 miles away. They showed up with smiles, got right to work, and managed to get the trailer on the flatbed. When we arrived at the drop off location, Ram was an absolute master at getting that flatbed into a tight…
The situation was, icy roads and sliding backwards down the hill with a set of double trailers. Tow expert was able to pull my tractor around to the point I could turn around and drive out of the situation with very very minimal damage to one light cord which I had an extra.. 👍
Amazing company, great service. We have to stop meeting at the museum like this;-).
The Gentleman was respectful and very helpful with helping get my truck towed as well he helped with item in my vehicle that I had hanging on my mirror. The bag blew from stirring wheel hit my hands causing burns! So he helped me get chain with a dragon fly off from my mirror. I hit a big deer on expressway I’m…
Always treated with the utmost kindness; I never WANT my car to break down, but I’m grateful to be near a company like Merl’s in case tragedy strikes!
Very well mannered and provided excellent and safe transportation of my tool box.
Very good
They was quick and priced right adam was a great driver
Gary was very helpful and helped a lot. I appreciate his patience and time he took to help me. Great company!
I am extremely grateful for this companies service. They were very helpful and the best priced company in the area. My family and I traveled 100 miles from our home in Cadillac to Grand Rapids for a weekend vacation. We were there for one day when something in the front end of our F-150 broke. It was not able to be…
semi truck broke down in coopersville he was quick getting to me quick and painless transaction very good service
Great job I appreciate u for this thank u
Very friendly
They hauled my car 40 miles for me and the driver was very nice and personable and helpful. He did everything we requested. This is my 2nd time using Merl's and they have always come through for me and always got me taken care of for a fair price.
Matt. Was amazing. Timely and professional. Would highly recommend them.
Great tow and nice people
They towed my RV for me multiple times while I was getting it fixed. Better prices than other RV places and I made friends with the RV driver. 5 stars from me.
Best rates, $300 less than All other quotes and a faster respond . This is a real asset to our community. Thanks Merl's you rock
My towers name was Rom! Phoneomanal service, and within time expectations. Can't thank these guys enough! Thank you!
Camper lost a tire on 131. The tow truck made it to us before the police did! They made a very stressful situation go as smooth as possible!
Great service
Did an excellent job hauling my son's truck after he rolled it, even though they had to haul it quite a ways out of their normal area. Definitely would use them again.
This is the second time I’ve had driver Gregg. I was so excited to see him. Friendly , fun to talk with. I even said to him , man I need to hang out with you more not under these circumstances.
Fast, knowledgeable and courteous.
A professional business keeping other professionals going. Excellent and personable.
Greg was an Outstanding driver. Greg has the experience to handle my expensive car
Driver was friendly and helpful. Excellent service.
Great response. Arrived at the time stated. Friendly driver to have a conversation with during the hour long drive. Explained questions when asked about the towing.
Very happy with their service. I needed my vehicle toad back home 130 miles away, they didn't blink an eye and went out there to pick it up. I will use them again if needed.
Towing our car 3 hours away to the nearest dealer that could service our car. Arrived timely, very professional. Would use again. 5 star rating!
Very Professional And Efficient, Recommended For All Commercial Towing!
AAA was not able to get anyone in northern Michigan to haul my disabled truck with a bed camper moved to a dealer. Called Merls and before I hung up they had a truck on the way. They followed up and kept me updated. This was on a Saturday afternoon. They went above and beyond the call of duty. They provide…
Fast and efficient
Very nice people they was a lot cheaper than the towing company I broke down in front of they told me it would be about hour and half they was located 73 miles from me usually a towing place will say hour don't show up for 5 hours these guys showed up in under hour n half driver was very nice very…
This is the only towing company we use for our trucks.
On time, very confident, polite. Good experience. Will use again if the need arises.
My car needed to be transported to the Tesla Service Center in Clarkston, Michigan. Ryan showed up earlier than scheduled and waited an additional 10 minutes for me to come home to give him the key fob. Very polite and very professional. They will be my first call in the future for any vehicle towing services.
Had a great experience quick response professional service I recommend
Punctual, professional, great equipment and a great value.
Their service lives up to the hype on the google reviews, excellent customer service, great driver and at a price that half other transport and towing companies. In short I would highly recommend them.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
