How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for motorcycle towing
Clear ✕All 27 Google reviews tagged “Motorcycle towing”
Right from the start, Erica answered the phone politely and clearly. She made me feel better right away. I was excited and my phone was going to die so I was speaking fast. She handled my situation perfectly and reassured me if we were cut off, someone would come check on me either way. I wouldn't be left for dead.…
Great Service
Great service! Dispatcher was great! Tech was A1.
Cool guy. Handled my Harely nicely.
Everything went smooth he was really careful with my motorcycle and came in a timely manner
They got me to the shop with my e bike.
I needed a tow and they were quick to send someone, however, as fate would have it my truck decided to start up. I called back immediately to cancel and they were very understanding.
Great as always.
I use Mer's towing on behalf of extra space storage, they have always been prompt, professional, and really go above and beyond for their customers. I highly recommend them
Had to have my bike towed they did an excellent job they handle my bike with lots of care as if it was there own
Was very good in securing motorcycle and delivering it to dealer. It was very difficult loading bike from side of expressway, however he did accomplish it.
Super friendly and helpful! Great prices, even with needing a tow after jumpstarting my motorcycle didn’t work. If you need a tow, choose these guys for sure.
Two trucks came out, one was being trained. They went above and beyond to take care of my bike, and to leave everything clean. They were incredibly polite to my wife, and the job was completed with professionalism and confidence.
Kind caring and quick service! My driver was very nice and helpful.
Blew rear tire on my Motorcycle around 4am. Called multiple companies and no one had operators who could load and haul motorcycles. I called Merl’s towing, they were the only ones in the city that could tow my bike. The service was fast and professional from making the initial call to the driver arriving and loading…
Our driver and dispatcher did an excellent job.
My car needed to be transported to the Tesla Service Center in Clarkston, Michigan. Ryan showed up earlier than scheduled and waited an additional 10 minutes for me to come home to give him the key fob. Very polite and very professional. They will be my first call in the future for any vehicle towing services.
Polite, professional, arrived in a timely manner.
Called into Merl's because my bike just quit while riding. They had someone to me within an hour. The driver did a great job getting my bike on the truck and I felt that it was secured well and would be no problems going down the road. I was able to set up direct billing to my insurance as well so that made…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
