Merl's Towing Service

Great customer service, and they took care of my car.

I forget my driver‘s name, but he was super Nice he towed my F150 to a dealer help me get it checked in and then took me down the street to enterprise rental to get me a rental car and Stayed Two Makesure everything was OK and then he left very professional very qualified in these days and times it’s hard to find nice people anymore

Fast, efficient and on time.

Moved my toolboxes about 40miles. Great service and understood how to move boxes properly. Highly recommend them.

Brian really knows his stuff and made a tricky tow job from a narrow parking garage seem easy.

Great service. I have not a bad thing to say.

Service was efficient and operator was well trained and personable.

Very responsive and got my trailer on the flatbed quickly and safely

They exceeded expectations with quick and professional service.

Delivery was great and right on time. Driver was friendly and took good care of my new car.

Very punctual. Awesome 👌 👏

Great service! They came fast, had the right services and were so friendly!

The Driver was polite, and had great costumer Service Skills.

They were polite and prompt👍

Magnificent Service And Customer Satisfaction!

Great driver , very customer friendly. Enjoyed the 2.5 hr ride back to GR. Adam was awesome

Great service. Driver was excellent

Quick response, excellent service!

Amazing had a lower bmw no scrapes no issues amazing service

Wonderful service during a stressful time!!’

Great people! Got me towed, trailer and all! Guy was cool, I think his name was Jason. Cool dude.

I parked my sleeper cab in a gravel lot in the middle of the night. Of course it was the in the only spot where water pools, and I got stuck. Merl's was called, they came out, assessed the situation and got me out of there quickly. Great guy, and was very friendly for an early Sunday service call. Professionalism at its finest!

Great service. Very prompt

Brock is very patient and kind over the phone and in person. He took his time to gather information from me while I was struggling. I was having a bad day he was understanding and waited for me to get to where my car was. I very much appreciate him and his kindness and services.

Dependable fast and friendly service as always!

Timely, quick service. Always have great service and care for my vehicle

Lerrin was awesome

Excellent Service, the driver was beyond helpful and politely professional. I thank him soooo much and recommend your tow services to anyone.

Awesome driver who did way more than the bare minimum.

Very tough removal of our motorhome from our backyard. Very friendly staff. Arrived on time for towing the RV to the Ford dealership. Definitely 5-star service!

Great service exceptionally fast. I will definitely use them again.

Showed expertice with a difficult situation Did not rush and was very careful io not damage m car Thank you Brandon!

Had to be taken on flatbed. Driver 53 was very personable and did great job!!!!!

They were there fast enough that I wasn't that late for work. They parked my vehicle where I asked and made sure I made it home as well. The driver was very friendly and knowledgeable.

very kind driver would definitely use again

Very professional, on time, great guy with great care and work ethic!

Great service showed up on time and got my big rig where it needed to go quickly

Fast!!

I only waited about 15 minutes for them to arrive. The driver was extremely courteous. Got My truck to its destination. I Recommend Merls towing to anyone !

He did a great job moving my tool box

Very courteous and professional. Very quick pickup time from the initial call! I’ve used them in the past , with the same experience. Never think to call anyone else.

Awesome team thank you for your service

Great crew, very friendly and great sense of humor, which made my day go better. Also quick service.

Driver was quick and very skilled.

Eric was fantastic fast and very knowledgeable

Great service! Quick, reasonably priced, and kind. Would call for help anytime!

Jason was great.

Bryon from Merle's Towing was outstanding as were the folks in the office. Very rapid response along with expert hook up and towing. These are literally the ones to call if you are stuck in a parking ramp. Can't thank them enough.

Best driver as per public relations

Drove into a frickin’ pond after heavy rain in the neighborhood and my sedan died!? Got through to dispatch and they had a tow truce there within the hour!? The driver hooked me up, pulled the car to safety before taking it to my mechanic. I didn’t even get wet. Great service… and yeah expensive due to distance… Read full review

They are super easy to work with. I just gave them the pick up address and what they were picking up, then I told them were I wanted it. Super easy and the price was very reasonable.

Fantastic service! My Grand Cherokee wouldn’t start after being in the parking garage at the airport for two weeks. The tow truck driver met us in the parking garage, loaded the vehicle and delivered it to the dealership where I bought it. After dropping off my car he sent a text advising where the car was parked at… Read full review

Tow truck driver arrived much sooner than the estimated time. Quick, easy, and professional. My experiences with them in the past have always been good, so I recommend.

I’m am very glad to have the opportunity to share my experience with your company. I was assisted by Holly from your company. She was at first a surprise, I’d never experienced a female tow truck driver before. She went to work immediately after hearing my explanation of what had happened. She was professional,… Read full review

Very fast service friendly guy and super handsome! 10 out of 10 experience! Got help and something nice to look at🤩very professional as well

We had a situation on our job sight with our man lift. The man lift slid on ice and was 1/32" away from hitting the building. These guys pulled it out flawlessly with no damage And quickly. All I can say is 100% pros. Thank you!

Very quik and friendly.

Good pricing got the job done quick easy and painless

The towing vehicle driver is very good also friendly to the customer.

Arrived and got my truck out. Very thankful.

Jeep Wave towing couldn’t help me, progressive insurance towing couldn’t help me, but Bryan was able to get me towed in no time. Thanks again.

Broke down on #6, had to wait a bit due to them being busy due to weather. The Tow operator was really nice and respectful. Even dropped me off down the road at hotel after dropping truck off at the dealership, as the repair wouldn't be finished till the next day.

Had me out and moving quickly.

Merls always do a great job moving vehicles for me. They are definitely my go to company when ever I need something moved

Awesome company great customer service. The record driver was top-notch.

Driver was extremely helpful and friendly. Thank you for the great service

I was driving the work delivery van when it last power and just shut down. Even in the absolute worst winter weather Merls took care of me and got me out of the way of traffic pretty quickly. The driver was super nice and ushered me into his warm truck as he got the van loaded up.

Great professional

Keith was very helpful and professional. Appreciate his help from a very difficult position.

Came right away and did a great job and had good experience !and a great price 👏

The gentleman who towed my vehicle was punctual, friendly, and was very careful with my vehicle. I would use this company again, if needed, in the future.

Driver was very efficient

Very pleasant driver. Extremely friendly.

Service was fast, driver was very friendly

Driver was great - service excellent.

Super friendly guy that towed my SUV.

Great service!!

Dispatcher was very professional and helpful and driber was fast and helpful

The tow service went well and the driver did a great job! It took a little longer than expected for the drive. Over two hours.

Easy to work with. Polite, efficient, and very communicative.

Prompt on Pick Up nice job

Arrived quickly for the needed service.

Specialized towing done right!

The Best!!!!!!!!

Fantastic Towing service. Fast and very good people. They do great work.

Driver was there quick and had drive shaft disconnected and hooked up. Clean truck and very professional and polite.

Great service! Helped me out in a jam. Driver was awesome and easy to talk to

The guys arrived at the time they said they would be there They were great to talk to and were very professional. Everyone said talk to Bud's Towing, but they couldn't get the job done. Merl's Towing was the one that got the job done.

So fast, thanks Adam!

Great service and very polite!!

Great Price and even quicker service.

They were amazing. My insurance company had me waiting over 6 hours for a tow truck, I called Merl’s they had one out to me in just about an hour. They were very kind with my situation, took great care of the car I needed towing, and honestly, with the predicament I had gotten myself into I’m surprised they didn’t… Read full review

They sent out the best. Easy going operator and got the job done right & at proper pace. Definitely will use again.

I needed a camper van towed 50 miles back home after breakdown. The first two tow companies could not get the job done. Merl's got me safely to the repair shop. Would call them first in the future.

Truck driver stuck, saved me fast!!!!

Merl's has always been professional and responsive in unfortunate scenarios. Thank you from W-Square Delivery

Got me unstuck with no problem. Friendly service with great professionalism. Would recommend them for sure.

Ram and his assistant were amazing! We had an unusual trailer, with 4 flat tires, to haul about 100 miles away. They showed up with smiles, got right to work, and managed to get the trailer on the flatbed. When we arrived at the drop off location, Ram was an absolute master at getting that flatbed into a tight… Read full review

I called these guys when I blew out two tires on my Tesla. Since it's an electric, it needed a flatbed. The driver got there super fast and was one of the nicest guys I've ever met. He also knew everything about Teslas and the best tire shop to bring it to. I used to just randomly choose when I needed a tow but next time I'm calling this place first.

Driver there in 20 minutes and unlocked my car in 2 minutes. Very professional.

Great service! These guys are quick and efficient. Very competitive pricing friendly and professional drivers!

Very quick and efficient service. Only had to wait for like an hour. Also driver was friendly. Driver had newer clean equipment.

Nic was great, he took great care of my limited edition car and taught me the difference a tow service that will carefully and safely tow your vehicle vs. a company that's just trying to make a buck.

Brian Tom and Adam were very helpful with my towing process.

N towed my car

HOPE NETWORK TRANSPORTATION SERVICES APPRECIATES THE SERVICE FROM YOUR STAFF. TOP NOTCH

The situation was, icy roads and sliding backwards down the hill with a set of double trailers. Tow expert was able to pull my tractor around to the point I could turn around and drive out of the situation with very very minimal damage to one light cord which I had an extra.. 👍

Very professional & courteous

Driver was very friendly and professional. He arrived and had the car loaded quickly.

The service was great and they were fast and professional.

Quick and friendly. Ryan always goes above and beyond

Driver was professional, very polite and helpful considering the conditions the tractor/trailer was in. Highly recommend them if your in the area they service

Jason was a great help, chatted with him for a few minutes, very friendly and knowledgeable. I felt taken care off

Great service 🤝

Very helpful… kind, prompt and as expected/promised! Bonus helped when got to towing location. Thank You!

John was terrific! He deserves 10 stars very friendly and professional! Very courteous and gentle with my car. Highly recommend to anyone

I use Mer's towing on behalf of extra space storage, they have always been prompt, professional, and really go above and beyond for their customers. I highly recommend them

They tow my truck nice guys and professional thanks you all

Driver was fast, efficient and friendly. Definitely recommend these guys

The Gentleman was respectful and very helpful with helping get my truck towed as well he helped with item in my vehicle that I had hanging on my mirror. The bag blew from stirring wheel hit my hands causing burns! So he helped me get chain with a dragon fly off from my mirror. I hit a big deer on expressway I’m… Read full review

Got a flat on I96 late at night. He came right away and towed us to a safe spot. He helped my 86 year old mom climb up into his cab and helped get her down afterward. Put up with my strange sense of humor — on Friday the 13th (and my birthday). He made a horrible and scary situation better. Thank you.

When I called team worked with me to have my car towed to the garage and meet my appointment time. Pickup of my vehicle was even smoother. Tow truck driver was awesome and professional! Merls towing also billed my insurance directly, hassle free, thank you Merls!!!

Jake was amazing and knowledgeable! Very appreciative for his time . Great employee

Both gentalmen that I spoke with and that hauled my truck was very professional and thoughtful. They helped with making a bad experience into a pretty good day.

Quick service

The best! Went above and beyond.

Driver was extremely pleasant and helpful

I had my vehicle towed while I was 2 hours away from it and they gave me a call after they located my vehicle when they were ready to pick it up. It was towed to a dealership to be repaired and arrived in same condition. Only downfall is he did not tell the dealership he brought my vehicle in so it was not repaired… Read full review

I had a wonderful experience they were fast and friendly. Very patient

Driver was super fast and friendly. Got me hooked up and ready in no time. Very proffessional

Wait time was longer than was told. I imagine you are busy.

Great service, attentive to detail!

Merl’s was excellent. Their tow truck operator/s were courteous and knowledgeable. They towed our 42’ Motorhome to the repair facility and helped to make a bad situation a lot better. Thank you!

Excellent service! Showed up earlier than expected, professional, highly recommend. I make my living on the road, with confidence of ever needed again, definitely my 1st call!

Ram was amazing, he got to the pickup site early and transported my vehicle efficiently. He was also a very friendly man, he spoke to me and my wife about what we should do to repair the vehicle.

Very prompt & professional. 👍👍👍

John did a great job! He exceeded my expectations! I would definitely use Merl’s again!

Arrived ahead of time, was able to navigate a difficult angle of our vehicle to get removed. Was pleasant to talk to and will recommend to anyone that may encounter these difficult situations. The price was fair and was removed with the upmost care.

The driver that helped me was awesome!

Bryan the driver/technician was very knowledgeable about how to maneuvering my vehicles. Due to the circumstances of my vehicles, Bryan was a breath of fresh air to work with and he was very professional. Merle’s Towing is the best.

Super fast and friendly service. Had a tow truck to us in less than 30 minutes. Will definitely call again in a time of need

Service was punctual and courteous, price was reasonable. Rate 10 out of 10, Will use again.

My driver was awesome very quick and accommodating

Great driver. Showed up fast. 👍👍👍

A model customer service experience from start to finish. I called them at an absurd hour this morning to get our undrivable minivan yanked out from our garage and hauled to the repair shop before I started work. Rick pulled up in the big diesel 20 minutes later with a friendly smile and firm handshake. I then… Read full review

The driver was great.

On time service Polite and knowledgeable driver

Jake is awesome! Friendly and quick.

Always a pleasure.. Thanks again for the prompt service on a Sunday morning..

I was in an accident on Friday, another driver went through a stop sign and hit me. Merl's was not my choice for towing but the responded insisted. I wanted to go to a body shop and the driver took me and my car to a shop that was not equipped to handle the repairs. I was stressed and scared and the driver was just plain mean.

Excellent service and arrived on time

A great experience, quickly dispatched to my location. Driver was courteous and helpful. Aaron did take great care during a difficult recovery from a garage unit with a classic vehicle. He was working in torrential rain and yet was very professional. Good pricing for the services too! I would definitely recommend their services!

Very very nice! On the phone, the gentleman that towed us and super quick!!!! Thank you!

On time. Good job.

Affordable Towing, and a friendly driver. good experience

Driver was friendly and didn’t have to wait too terribly long!

Awesome

Had to have a fire engine hauled to Grand Rapids. They were timely and very knowledgeable. Did a great job. Thanks Merls towing.

Fantastic support from my Merl team! :)

I only call merls for all my towing needs! Professional, curtious and always perfectly priced. I use full size work vans and merls always hauls with no issues! Thankyou for the great service!

Merl's has moved my tool box twice and always does a fantastic job of it!

Great service!

Driver was very professional

Great experience! Timely response, friendly & professional driver.

Quick service

Great driver!!

Truck was hanging over a rain storage drain and the flat bed came to lift up the truck

Very understanding of being given the wrong address and very polite and personable driver. Would definitely use them again.

Good service

Assessed situation by checking the car out and asking questions, put a plan in action, and was done. Execellent service. Safe, curtious, and done without any damage. Highly recommend Merl's towing.

Mark took good care of our Tesla , went above and beyond ! Thanks Mark!

Use twice within one week. Driver arrived early and offered friendly service.

Could not be happier with Jason's service. I highly recommend him. Fantastic service! I always use Merl's when needed and will continue to do so.

Outstanding service, used them many times and will continue to do business with them.

Quick service, new equipment, delivered my truck to a service center. Highly recommend them.

My heavy haul tow operator showed up in a timely manner and was quick and professional. I wish all towing calls went this way, thank you.

It never amazes me how someone would risk their lives and equipment to help those like me in difficult situations. Thank you for being there for me and let's hope I won't need your help again anywhere in the near future. Customer service were awesome and the rescuer was very personable and amazing.

Our van broke down with transmission issues during a blizzard. We had our family of six stranded 20 miles from home. They were professional timely and great to work with!

Great experience! Fast quality service!

The driver was very helpful and stayed with me the whole time until I got out of the situation.. Thank you so much

Merl’s Towing assisted with my towing needs in a desperate situation. They were prompt, extremely professional and expedited the process. They arrived in under an hour, the tow truck service employee was exceptionally courteous, and also took the time to show me a few tricks to get my car into neutral mode. (For… Read full review

Driver was very nice and helpful.

Our track loader was broke down out in a pasture and the drive snatch blocked it around a tree and onto flatbed with ease. Best part is he even placed it into shop so we can repair unit with ease. Great knowledge and experience.

Very kind and easy to work with!

Merles towing truck very fast care of me. Great company. My driver was outstanding and very personable. Thank you

Fast and easy towing

I was in a sysco semi and got stuck and he was very kind after working very hard today and got me pulled out and quick to thank you guys your awesome

Got my car unstuck from the snow without any hassle!!

Friendly service and didn’t make me feel like an idiot for getting stuck in the snow.

Awesome service. Highly recommended

The driver was really helpful

On time, quick, friendly, took care if loading vehicle.

Fast and efficient. Good guy

Wonderful service! Parking it was a trick and he did it with ease, ALONE! Would call again, if I ever had a vehicle breakdown like this again!

Best wrecked service for over the road trucks, here in the Grand Rapids, MI area. Quick call response, specially on the after hours/weekends. Accurate ETA and good comunication with Bryan@Merl's. Thank you Merl's for saving us from the side of the road on US-131 SB in Grand Rapids & many thanks to the Dave from… Read full review

Great company. Very friendly

Very speedy service. He was very nice and understanding and made sure he knew where to tow my vehicle to before he left!

The service man I had went ABOVE AND BEYOND my expectations. I highly recommend this company‼️‼️‼️ Prompt Explained everything to me Very kind and friendly Couldn’t have asked for more.

Fast and very nice 👍

Really great guy