How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for special vehicle towing
Clear ✕All 630 Google reviews tagged “Special vehicle towing” · showing 260
Great customer service, and they took care of my car.
I forget my driver‘s name, but he was super Nice he towed my F150 to a dealer help me get it checked in and then took me down the street to enterprise rental to get me a rental car and Stayed Two Makesure everything was OK and then he left very professional very qualified in these days and times it’s hard to find nice people anymore
Fast, efficient and on time.
Moved my toolboxes about 40miles. Great service and understood how to move boxes properly. Highly recommend them.
Brian really knows his stuff and made a tricky tow job from a narrow parking garage seem easy.
Great service. I have not a bad thing to say.
Service was efficient and operator was well trained and personable.
Very responsive and got my trailer on the flatbed quickly and safely
They exceeded expectations with quick and professional service.
Delivery was great and right on time. Driver was friendly and took good care of my new car.
Very punctual. Awesome 👌 👏
Great service! They came fast, had the right services and were so friendly!
The Driver was polite, and had great costumer Service Skills.
They were polite and prompt👍
Magnificent Service And Customer Satisfaction!
Great driver , very customer friendly. Enjoyed the 2.5 hr ride back to GR. Adam was awesome
Great service. Driver was excellent
Quick response, excellent service!
Amazing had a lower bmw no scrapes no issues amazing service
Wonderful service during a stressful time!!’
Great people! Got me towed, trailer and all! Guy was cool, I think his name was Jason. Cool dude.
I parked my sleeper cab in a gravel lot in the middle of the night. Of course it was the in the only spot where water pools, and I got stuck. Merl's was called, they came out, assessed the situation and got me out of there quickly. Great guy, and was very friendly for an early Sunday service call. Professionalism at its finest!
Great service. Very prompt
Brock is very patient and kind over the phone and in person. He took his time to gather information from me while I was struggling. I was having a bad day he was understanding and waited for me to get to where my car was. I very much appreciate him and his kindness and services.
Dependable fast and friendly service as always!
Timely, quick service. Always have great service and care for my vehicle
Lerrin was awesome
Excellent Service, the driver was beyond helpful and politely professional. I thank him soooo much and recommend your tow services to anyone.
Awesome driver who did way more than the bare minimum.
Very tough removal of our motorhome from our backyard. Very friendly staff. Arrived on time for towing the RV to the Ford dealership. Definitely 5-star service!
Great service exceptionally fast. I will definitely use them again.
Showed expertice with a difficult situation Did not rush and was very careful io not damage m car Thank you Brandon!
Had to be taken on flatbed. Driver 53 was very personable and did great job!!!!!
They were there fast enough that I wasn't that late for work. They parked my vehicle where I asked and made sure I made it home as well. The driver was very friendly and knowledgeable.
very kind driver would definitely use again
Very professional, on time, great guy with great care and work ethic!
Great service showed up on time and got my big rig where it needed to go quickly
Fast!!
I only waited about 15 minutes for them to arrive. The driver was extremely courteous. Got My truck to its destination. I Recommend Merls towing to anyone !
He did a great job moving my tool box
Very courteous and professional. Very quick pickup time from the initial call! I’ve used them in the past , with the same experience. Never think to call anyone else.
Awesome team thank you for your service
Great crew, very friendly and great sense of humor, which made my day go better. Also quick service.
Driver was quick and very skilled.
Eric was fantastic fast and very knowledgeable
Great service! Quick, reasonably priced, and kind. Would call for help anytime!
Jason was great.
Bryon from Merle's Towing was outstanding as were the folks in the office. Very rapid response along with expert hook up and towing. These are literally the ones to call if you are stuck in a parking ramp. Can't thank them enough.
Best driver as per public relations
Drove into a frickin’ pond after heavy rain in the neighborhood and my sedan died!? Got through to dispatch and they had a tow truce there within the hour!? The driver hooked me up, pulled the car to safety before taking it to my mechanic. I didn’t even get wet. Great service… and yeah expensive due to distance…
They are super easy to work with. I just gave them the pick up address and what they were picking up, then I told them were I wanted it. Super easy and the price was very reasonable.
Fantastic service! My Grand Cherokee wouldn’t start after being in the parking garage at the airport for two weeks. The tow truck driver met us in the parking garage, loaded the vehicle and delivered it to the dealership where I bought it. After dropping off my car he sent a text advising where the car was parked at…
Tow truck driver arrived much sooner than the estimated time. Quick, easy, and professional. My experiences with them in the past have always been good, so I recommend.
I’m am very glad to have the opportunity to share my experience with your company. I was assisted by Holly from your company. She was at first a surprise, I’d never experienced a female tow truck driver before. She went to work immediately after hearing my explanation of what had happened. She was professional,…
Very fast service friendly guy and super handsome! 10 out of 10 experience! Got help and something nice to look at🤩very professional as well
We had a situation on our job sight with our man lift. The man lift slid on ice and was 1/32" away from hitting the building. These guys pulled it out flawlessly with no damage And quickly. All I can say is 100% pros. Thank you!
Very quik and friendly.
Good pricing got the job done quick easy and painless
The towing vehicle driver is very good also friendly to the customer.
Arrived and got my truck out. Very thankful.
Jeep Wave towing couldn’t help me, progressive insurance towing couldn’t help me, but Bryan was able to get me towed in no time. Thanks again.
Broke down on #6, had to wait a bit due to them being busy due to weather. The Tow operator was really nice and respectful. Even dropped me off down the road at hotel after dropping truck off at the dealership, as the repair wouldn't be finished till the next day.
Had me out and moving quickly.
Merls always do a great job moving vehicles for me. They are definitely my go to company when ever I need something moved
Awesome company great customer service. The record driver was top-notch.
Driver was extremely helpful and friendly. Thank you for the great service
I was driving the work delivery van when it last power and just shut down. Even in the absolute worst winter weather Merls took care of me and got me out of the way of traffic pretty quickly. The driver was super nice and ushered me into his warm truck as he got the van loaded up.
Great professional
Keith was very helpful and professional. Appreciate his help from a very difficult position.
Came right away and did a great job and had good experience !and a great price 👏
The gentleman who towed my vehicle was punctual, friendly, and was very careful with my vehicle. I would use this company again, if needed, in the future.
Driver was very efficient
Very pleasant driver. Extremely friendly.
Service was fast, driver was very friendly
Driver was great - service excellent.
Super friendly guy that towed my SUV.
Great service!!
Dispatcher was very professional and helpful and driber was fast and helpful
The tow service went well and the driver did a great job! It took a little longer than expected for the drive. Over two hours.
Easy to work with. Polite, efficient, and very communicative.
Prompt on Pick Up nice job
Arrived quickly for the needed service.
Specialized towing done right!
The Best!!!!!!!!
Fantastic Towing service. Fast and very good people. They do great work.
Driver was there quick and had drive shaft disconnected and hooked up. Clean truck and very professional and polite.
Great service! Helped me out in a jam. Driver was awesome and easy to talk to
The guys arrived at the time they said they would be there They were great to talk to and were very professional. Everyone said talk to Bud's Towing, but they couldn't get the job done. Merl's Towing was the one that got the job done.
So fast, thanks Adam!
Great service and very polite!!
Great Price and even quicker service.
They were amazing. My insurance company had me waiting over 6 hours for a tow truck, I called Merl’s they had one out to me in just about an hour. They were very kind with my situation, took great care of the car I needed towing, and honestly, with the predicament I had gotten myself into I’m surprised they didn’t…
They sent out the best. Easy going operator and got the job done right & at proper pace. Definitely will use again.
I needed a camper van towed 50 miles back home after breakdown. The first two tow companies could not get the job done. Merl's got me safely to the repair shop. Would call them first in the future.
Truck driver stuck, saved me fast!!!!
Merl's has always been professional and responsive in unfortunate scenarios. Thank you from W-Square Delivery
Got me unstuck with no problem. Friendly service with great professionalism. Would recommend them for sure.
Ram and his assistant were amazing! We had an unusual trailer, with 4 flat tires, to haul about 100 miles away. They showed up with smiles, got right to work, and managed to get the trailer on the flatbed. When we arrived at the drop off location, Ram was an absolute master at getting that flatbed into a tight…
I called these guys when I blew out two tires on my Tesla. Since it's an electric, it needed a flatbed. The driver got there super fast and was one of the nicest guys I've ever met. He also knew everything about Teslas and the best tire shop to bring it to. I used to just randomly choose when I needed a tow but next time I'm calling this place first.
Driver there in 20 minutes and unlocked my car in 2 minutes. Very professional.
Great service! These guys are quick and efficient. Very competitive pricing friendly and professional drivers!
Very quick and efficient service. Only had to wait for like an hour. Also driver was friendly. Driver had newer clean equipment.
Nic was great, he took great care of my limited edition car and taught me the difference a tow service that will carefully and safely tow your vehicle vs. a company that's just trying to make a buck.
Brian Tom and Adam were very helpful with my towing process.
N towed my car
HOPE NETWORK TRANSPORTATION SERVICES APPRECIATES THE SERVICE FROM YOUR STAFF. TOP NOTCH
The situation was, icy roads and sliding backwards down the hill with a set of double trailers. Tow expert was able to pull my tractor around to the point I could turn around and drive out of the situation with very very minimal damage to one light cord which I had an extra.. 👍
Very professional & courteous
Driver was very friendly and professional. He arrived and had the car loaded quickly.
The service was great and they were fast and professional.
Quick and friendly. Ryan always goes above and beyond
Driver was professional, very polite and helpful considering the conditions the tractor/trailer was in. Highly recommend them if your in the area they service
Jason was a great help, chatted with him for a few minutes, very friendly and knowledgeable. I felt taken care off
Great service 🤝
Very helpful… kind, prompt and as expected/promised! Bonus helped when got to towing location. Thank You!
John was terrific! He deserves 10 stars very friendly and professional! Very courteous and gentle with my car. Highly recommend to anyone
I use Mer's towing on behalf of extra space storage, they have always been prompt, professional, and really go above and beyond for their customers. I highly recommend them
They tow my truck nice guys and professional thanks you all
Driver was fast, efficient and friendly. Definitely recommend these guys
The Gentleman was respectful and very helpful with helping get my truck towed as well he helped with item in my vehicle that I had hanging on my mirror. The bag blew from stirring wheel hit my hands causing burns! So he helped me get chain with a dragon fly off from my mirror. I hit a big deer on expressway I’m…
Got a flat on I96 late at night. He came right away and towed us to a safe spot. He helped my 86 year old mom climb up into his cab and helped get her down afterward. Put up with my strange sense of humor — on Friday the 13th (and my birthday). He made a horrible and scary situation better. Thank you.
When I called team worked with me to have my car towed to the garage and meet my appointment time. Pickup of my vehicle was even smoother. Tow truck driver was awesome and professional! Merls towing also billed my insurance directly, hassle free, thank you Merls!!!
Jake was amazing and knowledgeable! Very appreciative for his time . Great employee
Both gentalmen that I spoke with and that hauled my truck was very professional and thoughtful. They helped with making a bad experience into a pretty good day.
Quick service
The best! Went above and beyond.
Driver was extremely pleasant and helpful
I had my vehicle towed while I was 2 hours away from it and they gave me a call after they located my vehicle when they were ready to pick it up. It was towed to a dealership to be repaired and arrived in same condition. Only downfall is he did not tell the dealership he brought my vehicle in so it was not repaired…
I had a wonderful experience they were fast and friendly. Very patient
Driver was super fast and friendly. Got me hooked up and ready in no time. Very proffessional
Wait time was longer than was told. I imagine you are busy.
Great service, attentive to detail!
Merl’s was excellent. Their tow truck operator/s were courteous and knowledgeable. They towed our 42’ Motorhome to the repair facility and helped to make a bad situation a lot better. Thank you!
Excellent service! Showed up earlier than expected, professional, highly recommend. I make my living on the road, with confidence of ever needed again, definitely my 1st call!
Ram was amazing, he got to the pickup site early and transported my vehicle efficiently. He was also a very friendly man, he spoke to me and my wife about what we should do to repair the vehicle.
Very prompt & professional. 👍👍👍
John did a great job! He exceeded my expectations! I would definitely use Merl’s again!
Arrived ahead of time, was able to navigate a difficult angle of our vehicle to get removed. Was pleasant to talk to and will recommend to anyone that may encounter these difficult situations. The price was fair and was removed with the upmost care.
The driver that helped me was awesome!
Bryan the driver/technician was very knowledgeable about how to maneuvering my vehicles. Due to the circumstances of my vehicles, Bryan was a breath of fresh air to work with and he was very professional. Merle’s Towing is the best.
Super fast and friendly service. Had a tow truck to us in less than 30 minutes. Will definitely call again in a time of need
Service was punctual and courteous, price was reasonable. Rate 10 out of 10, Will use again.
My driver was awesome very quick and accommodating
Great driver. Showed up fast. 👍👍👍
A model customer service experience from start to finish. I called them at an absurd hour this morning to get our undrivable minivan yanked out from our garage and hauled to the repair shop before I started work. Rick pulled up in the big diesel 20 minutes later with a friendly smile and firm handshake. I then…
The driver was great.
On time service Polite and knowledgeable driver
Jake is awesome! Friendly and quick.
Always a pleasure.. Thanks again for the prompt service on a Sunday morning..
I was in an accident on Friday, another driver went through a stop sign and hit me. Merl's was not my choice for towing but the responded insisted. I wanted to go to a body shop and the driver took me and my car to a shop that was not equipped to handle the repairs. I was stressed and scared and the driver was just plain mean.
Excellent service and arrived on time
A great experience, quickly dispatched to my location. Driver was courteous and helpful. Aaron did take great care during a difficult recovery from a garage unit with a classic vehicle. He was working in torrential rain and yet was very professional. Good pricing for the services too! I would definitely recommend their services!
Very very nice! On the phone, the gentleman that towed us and super quick!!!! Thank you!
On time. Good job.
Affordable Towing, and a friendly driver. good experience
Driver was friendly and didn’t have to wait too terribly long!
Awesome
Had to have a fire engine hauled to Grand Rapids. They were timely and very knowledgeable. Did a great job. Thanks Merls towing.
Fantastic support from my Merl team! :)
I only call merls for all my towing needs! Professional, curtious and always perfectly priced. I use full size work vans and merls always hauls with no issues! Thankyou for the great service!
Merl's has moved my tool box twice and always does a fantastic job of it!
Great service!
Driver was very professional
Great experience! Timely response, friendly & professional driver.
Quick service
Great driver!!
Truck was hanging over a rain storage drain and the flat bed came to lift up the truck
Very understanding of being given the wrong address and very polite and personable driver. Would definitely use them again.
Good service
Assessed situation by checking the car out and asking questions, put a plan in action, and was done. Execellent service. Safe, curtious, and done without any damage. Highly recommend Merl's towing.
Mark took good care of our Tesla , went above and beyond ! Thanks Mark!
Use twice within one week. Driver arrived early and offered friendly service.
Could not be happier with Jason's service. I highly recommend him. Fantastic service! I always use Merl's when needed and will continue to do so.
Outstanding service, used them many times and will continue to do business with them.
Quick service, new equipment, delivered my truck to a service center. Highly recommend them.
My heavy haul tow operator showed up in a timely manner and was quick and professional. I wish all towing calls went this way, thank you.
It never amazes me how someone would risk their lives and equipment to help those like me in difficult situations. Thank you for being there for me and let's hope I won't need your help again anywhere in the near future. Customer service were awesome and the rescuer was very personable and amazing.
Our van broke down with transmission issues during a blizzard. We had our family of six stranded 20 miles from home. They were professional timely and great to work with!
Great experience! Fast quality service!
The driver was very helpful and stayed with me the whole time until I got out of the situation.. Thank you so much
Merl’s Towing assisted with my towing needs in a desperate situation. They were prompt, extremely professional and expedited the process. They arrived in under an hour, the tow truck service employee was exceptionally courteous, and also took the time to show me a few tricks to get my car into neutral mode. (For…
Driver was very nice and helpful.
Our track loader was broke down out in a pasture and the drive snatch blocked it around a tree and onto flatbed with ease. Best part is he even placed it into shop so we can repair unit with ease. Great knowledge and experience.
Very kind and easy to work with!
Merles towing truck very fast care of me. Great company. My driver was outstanding and very personable. Thank you
Fast and easy towing
I was in a sysco semi and got stuck and he was very kind after working very hard today and got me pulled out and quick to thank you guys your awesome
Got my car unstuck from the snow without any hassle!!
Friendly service and didn’t make me feel like an idiot for getting stuck in the snow.
Awesome service. Highly recommended
The driver was really helpful
On time, quick, friendly, took care if loading vehicle.
Fast and efficient. Good guy
Wonderful service! Parking it was a trick and he did it with ease, ALONE! Would call again, if I ever had a vehicle breakdown like this again!
Best wrecked service for over the road trucks, here in the Grand Rapids, MI area. Quick call response, specially on the after hours/weekends. Accurate ETA and good comunication with Bryan@Merl's. Thank you Merl's for saving us from the side of the road on US-131 SB in Grand Rapids & many thanks to the Dave from…
Great company. Very friendly
Very speedy service. He was very nice and understanding and made sure he knew where to tow my vehicle to before he left!
The service man I had went ABOVE AND BEYOND my expectations. I highly recommend this company‼️‼️‼️ Prompt Explained everything to me Very kind and friendly Couldn’t have asked for more.
Fast and very nice 👍
Really great guy
Will definitely use Merl’s again in the future! Merl’s showed up within an hour of being dispatched! Prompt service and friendly helpful driver who actually stopped and took the time to ask what had happened to my car and hear my story about the accident Thanks Merl’s! Side note: My original tow company…
Great service ,tow driver very polite and caring making sure that I had way home with my grandchildren. Was there ahead of time that was initially told .
Amazing service, showed up early , went above and beyond to provide us with what we needed! Highly recommend this place! Affordable too!
Matt was very friendly
The service professional was very friendly and helpful. She provided excellent service, with great care for my vehicle. She gave me a ride and was great to talk with.
Nice always on time & very friendly
Professional service with extra attention to detail
Great work in helping my daughter after her MVA!
Great tow and nice people
USPS truck breakdown. They were on sight in less than 30 minutes - on Saturday of a holiday weekend. Incredibly fast at hookup. Back at Post Office within the hour. Thumbs WAY up for Merl's!!
They towed my RV for me multiple times while I was getting it fixed. Better prices than other RV places and I made friends with the RV driver. 5 stars from me.
Very good driver, professional, and quick quality service!!!
Fast on time
Excellent job performance and customer relations. Thank you
It was great thank you
Fast and efficient service. Very professional driver who helped us. He was considerate and knowledgeable about my car, made it easy to take to my car to the preferred place, and very straightforward on pricing. Impressed with the service!
Great place to do business
Semi tractor derated & shut down as I pulled into customers parking lot for the 1st of 2 deliveries. Company called Merl's to have the tractor towed & w/in the hour they showed up & took care of business. Very professional & recommended.
the driver was very knowledgeable
The driver was right on the estimated time to tow my semi tractor, super professional about everything he did. He even told me I could go sit in his air conditioned wrecker. I can’t say anything negative about the driver or the company, good job and thank you
Camper lost a tire on 131. The tow truck made it to us before the police did! They made a very stressful situation go as smooth as possible!
Great service
They were so professional and kind I loved their service. Would definitely recommend 10/10
A professional business keeping other professionals going. Excellent and personable.
Saved us! Our boat trailer axle blew out and we needed a hauler that could take our ski boat and trailer both. Came within an hour. The man that came knew his stuff and got the boat and trailer back to the dealer safely. A+ service and didn't try to charge us thousands like another company that we called.
very helpful and considerate and understanding of the situation
Motorhome broke down on the side of the road. They actually answered the phone which is more than most others. Came out in a reasonable time, yes I had to wait, but I needed an oversized tow truck. The operator was professional, knew exactly what had to be done (like unbolting the drive shaft) and worked very…
My driver Matt was a joy. Experience and professional. Definitely a man I want doing the job. Friendly and courteous. Above the rest Merl's is best. Thank you Matt.
Careful and very courteous service and help in an awful predicament. Many thanks
Greg was an Outstanding driver. Greg has the experience to handle my expensive car
Matt was awesome! Truly appreciate his professionalism & knowledge of his trade ! Keep up the great service, will recommend highly ! 👍
I have used Merl’s towing a handful of times, and they continue to impress me. I have always received friendly, courteous, and prompt service. I feel that they take extra care when towing my vehicles and I appreciate the great job that they do.
Quick response time, professional and polite driver. Prompt service.
Outstanding customer service super friendly,on time .
I got the huge truck to tow my vehicle 23 inches. It worked great and the tech knew how to get it done. Thanks mat.
Fast serves , friendly driver , job well done .
I work for a nonprofit and our catalytic converter was stolen off our shuttle bus in February. Last week I called a different towing company and they never showed up! Today I called Merl’s and they were there in 15 minutes! Very friendly and easy to work with!
Very quick. They also gave me a ride home.
I called .20 minutes later they where there . Driver was great and knew what he was doing .
Tow provider was nice and friendly he allowed me to sit in truck to make payment it so cold the service was prompt and fast had no issues Moe was very nice 😊
Amazing work. Fast reliable and very friendly. Would recommend.
I had Jared and he was great! Only had to wait a half hour. He was very friendly!
He came at the time but he said he heard he was polite as well Tow my car with no problems
I was stuck in someone's driveway in a winter storm and forgot I had onstar after me and my son tried to get the car unstuck. When I spoke to onstar they was very helpful and sent someone to come help me. The guy was very professional, concerned about my safety before he got there, and got there before the time they…
Prompt service, got me off the highway within 20 minutes of calling.
Winter weather had me stuck. Was pull out quickly and efficiently. Friendly driver as well.
They called ahead to let us know when they would be here and they were on time. They verified everything on the phone to make sure they were coming to the right address, location of vehicle, vehicle details. On a 1-5 scale I would give them a 5.
WS at the location within the time they said they would be. Very polite and prompt.
Fast service and professional for a semi tow and great friendly service would use again!
Had to have a tractor trailer towed, their driver Anthony was quick, professional, and an excellent conversation.
Great service
Excellent job of moving our delivery truck On time and made it very easy
Jeff was a pleasure to work with.
Highly recommended ,very reasonable prices and staff was polite and professional.They served for my company Primex Logistics today and i am happy to do business with them.
Driver was professional. Actually he helped me out by lifting some things out of my truck. Had to switch to another one and having a artificial shoulder somethings are hard for me to lift.
Matt is very professional got hooked up and towed quickly...
The driver was great , & friendly, alex didnt use i did martin or rosine cantu we had a audie towed Adress 2991 eastern
AAA was not able to get anyone in northern Michigan to haul my disabled truck with a bed camper moved to a dealer. Called Merls and before I hung up they had a truck on the way. They followed up and kept me updated. This was on a Saturday afternoon. They went above and beyond the call of duty. They provide…
Anthony was fabulous!!!
Excellent tow of my RV
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
