How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for special vehicle towing
Clear ✕All 630 Google reviews tagged “Special vehicle towing” · showing 80
Great customer service, and they took care of my car.
I forget my driver‘s name, but he was super Nice he towed my F150 to a dealer help me get it checked in and then took me down the street to enterprise rental to get me a rental car and Stayed Two Makesure everything was OK and then he left very professional very qualified in these days and times it’s hard to find nice people anymore
Fast, efficient and on time.
Moved my toolboxes about 40miles. Great service and understood how to move boxes properly. Highly recommend them.
Brian really knows his stuff and made a tricky tow job from a narrow parking garage seem easy.
Great service. I have not a bad thing to say.
Service was efficient and operator was well trained and personable.
Very responsive and got my trailer on the flatbed quickly and safely
They exceeded expectations with quick and professional service.
Delivery was great and right on time. Driver was friendly and took good care of my new car.
Very punctual. Awesome 👌 👏
Great service! They came fast, had the right services and were so friendly!
The Driver was polite, and had great costumer Service Skills.
They were polite and prompt👍
Magnificent Service And Customer Satisfaction!
Great driver , very customer friendly. Enjoyed the 2.5 hr ride back to GR. Adam was awesome
Great service. Driver was excellent
Quick response, excellent service!
Amazing had a lower bmw no scrapes no issues amazing service
Wonderful service during a stressful time!!’
Great people! Got me towed, trailer and all! Guy was cool, I think his name was Jason. Cool dude.
I parked my sleeper cab in a gravel lot in the middle of the night. Of course it was the in the only spot where water pools, and I got stuck. Merl's was called, they came out, assessed the situation and got me out of there quickly. Great guy, and was very friendly for an early Sunday service call. Professionalism at its finest!
Great service. Very prompt
Brock is very patient and kind over the phone and in person. He took his time to gather information from me while I was struggling. I was having a bad day he was understanding and waited for me to get to where my car was. I very much appreciate him and his kindness and services.
Dependable fast and friendly service as always!
Timely, quick service. Always have great service and care for my vehicle
Lerrin was awesome
Excellent Service, the driver was beyond helpful and politely professional. I thank him soooo much and recommend your tow services to anyone.
Awesome driver who did way more than the bare minimum.
Very tough removal of our motorhome from our backyard. Very friendly staff. Arrived on time for towing the RV to the Ford dealership. Definitely 5-star service!
Great service exceptionally fast. I will definitely use them again.
Showed expertice with a difficult situation Did not rush and was very careful io not damage m car Thank you Brandon!
Had to be taken on flatbed. Driver 53 was very personable and did great job!!!!!
They were there fast enough that I wasn't that late for work. They parked my vehicle where I asked and made sure I made it home as well. The driver was very friendly and knowledgeable.
very kind driver would definitely use again
Very professional, on time, great guy with great care and work ethic!
Great service showed up on time and got my big rig where it needed to go quickly
Fast!!
I only waited about 15 minutes for them to arrive. The driver was extremely courteous. Got My truck to its destination. I Recommend Merls towing to anyone !
He did a great job moving my tool box
Very courteous and professional. Very quick pickup time from the initial call! I’ve used them in the past , with the same experience. Never think to call anyone else.
Awesome team thank you for your service
Great crew, very friendly and great sense of humor, which made my day go better. Also quick service.
Driver was quick and very skilled.
Eric was fantastic fast and very knowledgeable
Great service! Quick, reasonably priced, and kind. Would call for help anytime!
Jason was great.
Bryon from Merle's Towing was outstanding as were the folks in the office. Very rapid response along with expert hook up and towing. These are literally the ones to call if you are stuck in a parking ramp. Can't thank them enough.
Best driver as per public relations
Drove into a frickin’ pond after heavy rain in the neighborhood and my sedan died!? Got through to dispatch and they had a tow truce there within the hour!? The driver hooked me up, pulled the car to safety before taking it to my mechanic. I didn’t even get wet. Great service… and yeah expensive due to distance…
They are super easy to work with. I just gave them the pick up address and what they were picking up, then I told them were I wanted it. Super easy and the price was very reasonable.
Fantastic service! My Grand Cherokee wouldn’t start after being in the parking garage at the airport for two weeks. The tow truck driver met us in the parking garage, loaded the vehicle and delivered it to the dealership where I bought it. After dropping off my car he sent a text advising where the car was parked at…
Tow truck driver arrived much sooner than the estimated time. Quick, easy, and professional. My experiences with them in the past have always been good, so I recommend.
I’m am very glad to have the opportunity to share my experience with your company. I was assisted by Holly from your company. She was at first a surprise, I’d never experienced a female tow truck driver before. She went to work immediately after hearing my explanation of what had happened. She was professional,…
Very fast service friendly guy and super handsome! 10 out of 10 experience! Got help and something nice to look at🤩very professional as well
We had a situation on our job sight with our man lift. The man lift slid on ice and was 1/32" away from hitting the building. These guys pulled it out flawlessly with no damage And quickly. All I can say is 100% pros. Thank you!
Very quik and friendly.
Good pricing got the job done quick easy and painless
The towing vehicle driver is very good also friendly to the customer.
Arrived and got my truck out. Very thankful.
Jeep Wave towing couldn’t help me, progressive insurance towing couldn’t help me, but Bryan was able to get me towed in no time. Thanks again.
Broke down on #6, had to wait a bit due to them being busy due to weather. The Tow operator was really nice and respectful. Even dropped me off down the road at hotel after dropping truck off at the dealership, as the repair wouldn't be finished till the next day.
Had me out and moving quickly.
Merls always do a great job moving vehicles for me. They are definitely my go to company when ever I need something moved
Awesome company great customer service. The record driver was top-notch.
Driver was extremely helpful and friendly. Thank you for the great service
I was driving the work delivery van when it last power and just shut down. Even in the absolute worst winter weather Merls took care of me and got me out of the way of traffic pretty quickly. The driver was super nice and ushered me into his warm truck as he got the van loaded up.
Great professional
Keith was very helpful and professional. Appreciate his help from a very difficult position.
Came right away and did a great job and had good experience !and a great price 👏
The gentleman who towed my vehicle was punctual, friendly, and was very careful with my vehicle. I would use this company again, if needed, in the future.
Driver was very efficient
Very pleasant driver. Extremely friendly.
Service was fast, driver was very friendly
Driver was great - service excellent.
Super friendly guy that towed my SUV.
Great service!!
Dispatcher was very professional and helpful and driber was fast and helpful
The tow service went well and the driver did a great job! It took a little longer than expected for the drive. Over two hours.
Easy to work with. Polite, efficient, and very communicative.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
