How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for tire change
Clear ✕All 161 Google reviews tagged “Tire change” · showing 20
Service technician was excellent, courteous, and friendly !!!
Super fast and great service.
Highly recommend, Professional and timely
Very helpful, knowledgeable, and fast. Made sure everything was done right and made sure I knew things that were important to know about getting my flat tire fixed, etc.
They were professional efficient and quick. I waited for them to arrive longer than the time it took for him to change my tire.
My car suffered a flat tire this morning. I called Merl's Towing and they were able to come right out and put on my spare. The young man who changed my tire (sorry I forgot his name) was courteous and so kind. Thanks for everything!!
Service was professional, polite, helpful, addressing my service needs. Grading this service A+ !
Very prompt. Good customer service. Very knowledgeable and helpful. I would definitely use this Towing’s service again!
We had a pleasant friendly person, quick and efficient. I was happy with the 15% Veteran discount.
They were very nice and got the tired changed quickly.
Thanks so much for a quick and professional service! I wasn’t left stranded! Jason was kind and quick at his job.
Had a flat tire due to hitting a pothole, and due to back surgery cannot change the tire myself. It had been a crap day. But as soon as I called Merl's they were great! Friendly phone customer service, prompt roadside service with a friendly smile. And billed my insurance provider.
Alex was awesome 👍
Fast, friendly and professional. Exceeded my expectations.
The tech arrived in roughly 25 minutes and had the flat off and the spare installed lickety-split! Highly satisfied.
Mark showed up quickly and got the tire changed right away. He was kind and friendly.
Very helpful. Had a flat tire and they were going to help me change it. Ended up being a bigger problem than we thought and they towed me to a repair shop to get it fixed. Reasonable pricing.
They were quick to respond and very reasonably priced. Im not from the area and I was very appreciative of them helping since our jack kept bending when trying to jack up the car.
Arrived within 15 minutes of calling for service in near zero temps. Friendly, helpful, efficient, affordable. Will call again when in GR area.
Had a flat tire. Called and was told about a 90 minute wait. The truck was there in about 1/2 hour. The driver was very nice, changed the tire, and I was on my way in about 20 minutes.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
