How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMerl's Towing Service
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 8,876 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Merl's Towing Service for 8 kinds of job.
Merl's Towing Service for tire change
Clear ✕All 161 Google reviews tagged “Tire change” · showing 80
Service technician was excellent, courteous, and friendly !!!
Super fast and great service.
Highly recommend, Professional and timely
Very helpful, knowledgeable, and fast. Made sure everything was done right and made sure I knew things that were important to know about getting my flat tire fixed, etc.
They were professional efficient and quick. I waited for them to arrive longer than the time it took for him to change my tire.
My car suffered a flat tire this morning. I called Merl's Towing and they were able to come right out and put on my spare. The young man who changed my tire (sorry I forgot his name) was courteous and so kind. Thanks for everything!!
Service was professional, polite, helpful, addressing my service needs. Grading this service A+ !
Very prompt. Good customer service. Very knowledgeable and helpful. I would definitely use this Towing’s service again!
We had a pleasant friendly person, quick and efficient. I was happy with the 15% Veteran discount.
They were very nice and got the tired changed quickly.
Thanks so much for a quick and professional service! I wasn’t left stranded! Jason was kind and quick at his job.
Had a flat tire due to hitting a pothole, and due to back surgery cannot change the tire myself. It had been a crap day. But as soon as I called Merl's they were great! Friendly phone customer service, prompt roadside service with a friendly smile. And billed my insurance provider.
Alex was awesome 👍
Fast, friendly and professional. Exceeded my expectations.
The tech arrived in roughly 25 minutes and had the flat off and the spare installed lickety-split! Highly satisfied.
Mark showed up quickly and got the tire changed right away. He was kind and friendly.
Very helpful. Had a flat tire and they were going to help me change it. Ended up being a bigger problem than we thought and they towed me to a repair shop to get it fixed. Reasonable pricing.
They were quick to respond and very reasonably priced. Im not from the area and I was very appreciative of them helping since our jack kept bending when trying to jack up the car.
Arrived within 15 minutes of calling for service in near zero temps. Friendly, helpful, efficient, affordable. Will call again when in GR area.
Had a flat tire. Called and was told about a 90 minute wait. The truck was there in about 1/2 hour. The driver was very nice, changed the tire, and I was on my way in about 20 minutes.
Was there fast and he took care of biz right away
Speedy service
Honestly the best tow truck experience I’ve ever had and that’s saying a lot because I’ve had the worst car luck and many tow truck experiences. My tire was flat and I didn’t have a jack to get my car off the ground and didn’t have anyone available to help me. I came to the conclusion I needed a tow to a tire shop…
Driver was very helpful and explained alot about dummy tires
Fast, nice and understanding had a great experience. 10/10
Fast friendly service. It was a scary situation with a blown trailer tire on north bound 131 north of Leonard Street
Rick is a real one, helped me put the spare on Edit: June 18th 2025 fantastic as always another 10/10 tow
The wrecker was there sooner than I expected and the driver changed the tire quickly. The driver could have been more friendly. I would say something and he didn’t even acknowledge I said anything. Maybe he couldn’t hear me? I would still call Merle’s again. He got the job done!
Great as always.
Good and fast! thank you!
Much appreciated the terrific service from Merle’s!
The charge was great. The service was fast and the technician was very polite
Very good service and helpful got me back on the road fast.... thank you
Fast response. Good customer sevice
Mark came out in the time frame I was quoted and put the donut on my car quickly. He also suggested a reputable place for me to get new tires. I’m very pleased with the service I received 🙂
Called Merl’s to change a tire on a rural road with no shoulder that has quite a bit of traffic. They were quick, professional, kind, and made sure I got on my way safely.
He was very nice and professional. Thank You
Got here quickly change tire quickly
Merls is phenomenal. John changed our tire tonight and was so informative and friendly. He saved the day for sure. THANK YOU MERLS!!
The mechanic was prompt, professional and courteous. He was competent and got the job done quickly.
The serviceman who assisted me did great! He was very kind and polite and made sure that I was safe during the whole process!
Good service !
Greg was fantastic as was his knowledge and service!
He was very helpful and explained what was wrong. Merl's hired a Great Man!
We had great service and they were available very quickly. Our road service was still on hold by the time they got there. Great guy and very knowledgeable for my teen that got a flat tire at night. Would highly recommend them.
I was on my way to work at 630 this morning and had a flat tire. They were there in 10 minutes and I was at work by 730AM. Gold Star. Fast, friendly, lifesavers!!
Professional, personable and got right down to solving the problem.
Friendly and knowledgeable. Simply the best service provider in Western Michigan. We only use Merl’s!
Fast and courteous!
Great service!
Excellent timing and service.
Very polite and efficient service!!’
For the second time in 3 months, I locked my keys in my car 😑 The first time, I had to wait almost 6 hours for my insurance company to find someone they partnered with (which they never did) I eventually called Merl's and just payed out of pocket. I did get reimbursed, but it took a few days. This time, I told my…
Service it was great. fast and Caring
very professional and came right away. I very much appreciated the promptness.
Prompt and courteous.
I am new to the area and on my 4 a.m. commute to work my tire blew. I took the exit and parked. I had no idea where I was. My insurance company failed me and after 2 -1/2 hours I called GR towing. The dispatcher who was kind and polite told me 30 minutes. Merl’s Towing was there in 15. I was so relieved. The…
Ram was very capable, efficient and honest. He pointed out that we could save some money by having him change the tire rather than towing the car. Working with him was a very pleasant experience!
Hats off to Merl and the guys! Broke down on 96 this morning.. guys were polite and helpful. Changed my tire in lieu of a tow job. Honest...efficient...calming. I highly recommend this service!
Super professional prompt…on a highway 5th wheel blew a tire, from time of dispatched, we were back on the road within 40 min. Driver was excellent!! Thankyou!!
Quick service!
Overall great service, I was nearly SOL but they got out in a reasonable time and got me up and running after my jack had a catastrophic failure. I do wish it was a bit cheaper though.
Merl's driver (#80) was friendly, knew his job, and had my flat changed out with the spare in no time. I would definitely use them again.
Jared was the man. Extremely helpful when our car blew a tire on the side of 131. Fast/responsive, professional, and knew what he was talking about.
Great group of people.... They did a great job
They were quick, efficient, and friendly. They even offered helpful advice on where to get my rim fixed.
Quick response. Professional service. Would highly recommend
I called this place to tow my car because I found a flat this morning. I know absolutely nothing about cars but they offered to look for a service tire in my trunk and put it on for me when they found it. Probably saved me a lot of money and they were super friendly and kind!
I was visiting from out of town and had a flat in a parking garage. Merl’s was great. He put on my spare so I could drive to a repair. So thankful. The person on the phone was very helpful as well.
They were prompt, very professional, and kind! I would highly recommend!
The driver, Ram, was extremely helpful, professional, and friendly. He shared great advice for purchasing a product I asked about. We were very impressed and pleased with his service. You have a great employee!
The team came so quickly!
Quick service.
Thank you for getting me back on the road quickly. Merry Christmas 🎄
We could not have been better served. It was sort of a non-standard tire change (our 30' travel trailer), but the technician did an excellent job. I highly recommend Merl's Towing.
Driver was very professional and helpful!! Arrived quickly and did a great job!
Great service...quick to show...not long wait...great customer service...very professional 👏
Speedy. Very friendly. Will definitely use again!
Mb
Good job and friendly
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 2124 | — |
| Special vehicle towing | 628 | — |
| Local hauling | 393 | — |
| Battery service | 247 | — |
| Car lockouts | 220 | — |
| Tire change | 161 | — |
| Long distance hauling | 106 | — |
| Battery | 92 | — |
