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Merrill Gardens at Bankers Hill

4.7 ★★★★★ · 43 Google reviews · 24 photos
Retirement community · National City, CA

Merrill Gardens at Bankers Hill at a glance

Reviewers consistently praise the facility's clean, well-maintained apartments, varied social activities, and high-quality food. Staff are frequently described as attentive, kind, and communicative, fostering a welcoming atmosphere for residents and families. However, low-star reviews highlight concerns regarding billing transparency, specifically unexpected costs for additional services, and cite noise issues from nearby children as a recurring disturbance.

  • Google rating: 4.7 out of 5 from 43 reviews (89% five-star).
  • Reviews on this page: 44 Google reviews (40 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Memory Care Facility serving National City, California.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

4.7
★★★★★
43 reviews on Google
5★39
4★3
3★0
2★0
1★2

Reviews from Google, shown as published (original wording, unedited).

Brock ALLEN (Brock)4 reviews
★★★★★

We've been here for over 3 years and love it. It's a homey and neighborly place. The staff are absolutely wonderful: kind, attentive, and appreciative of each other. The new Senior Manager, Jill Johnson, is a genuine people person, top-notch communicator, and experienced administrator. The common areas have been refreshed and the 4th floor patio is due for a million dollar refresh and extension. The food is great and varied. I'm a vegetarian (some fish) and I find it very easy to work with the offerings and menus. Aaron, the Executive Chef, is very effective and responsive. He ought to receive an award for the spectacular improvements he has made in the menus and the availability of healthy options while preserving traditional "comfort food" options. Being blocks away from Balboa Park is great: miles of trails for walking and hiking. The tours and events are first class. The residents are varied but the overall ambience is positive and caring. We've made many friends here and people are generally good humored, honest, and authentic.

Response from the owner · Edited 4 days ago

Hello Brock, thank you for your positive review! We are thrilled to hear that you feel at home with us and appreciate our team dedication. Thank you for choosing Merrill Gardens.

Review from Google · view on Google
Joshua Thompson7 reviews
★★★★★

A friend of mine just moved here. It has been a pleasant experience all around, no complaints at all. Best turkey burger I’ve ever had!

Response from the owner · a month ago

Hello, thank you for your kind review! We are thrilled to hear that you and your friend had a pleasant experience at our restaurant. We look forward to serving you again soon!

Review from Google · view on Google
Emilie YanagiLocal Guide · 12 reviews
★★★★★

My father has been at Merrill for several years now. The staff here go out of their way to make him feel so comfortable. Special kudos to Alyy and Marnee, who offer exceptional kindness and professional courtesy. We love Melinda and Gerald, too (we miss Angie!). Carmen holds the fort in the front with grace and humor!! OG Lupe (!) was just so wonderful when my mom was in hospice here. We felt so taken care of. Every staff person is so nice to Dad and makes him feel so special.

Response from the owner · a month ago

Hello Emilie, thank you for sharing your feedback! We are thrilled to hear that your father has had a positive experience with our team at Merrill Gardens. We strive to provide exceptional care and it means the world to us to hear that Alyy, Marnee, Melinda, Gerald, Angie, Carmen, and OG Lupe have made a difference for your family.

Review from Google · view on Google
Daniel Mcnulty5 reviews
★★★★★

Merrill Gardens Bankers Hill (MGBH) is a wonderful senior living place. One of my dinner pals is Joyce and she is 99! The meals are great and so are the people. You need to visit to see and confirm my statement. Residents, Staff, Servers, and Caregivers treat each other with respect. I have lived here for almost 3 years. Dan McNulty

Response from the owner · 10 months ago

Hi Daniel, thank you for leaving us this rating!

Review from Google · view on Google
Hasan AliLocal Guide · 10 reviews
★★★★★

As the owner of ComForCare Home Care San Diego & La Jolla, I have had the pleasure of visiting Merrill Gardens at Bankers Hill on multiple occasions to host resident engagement events including Jeopardy trivia and other fun programming. Every single time, the experience has been warm, welcoming, and well organized. I want to specifically acknowledge Dayna Farris, the Community Relations Director. Dayna is the kind of professional who makes collaboration effortless. She is responsive, genuinely cares about the residents, and goes out of her way to make sure events run smoothly. It is clear she takes real pride in the community she helps lead. Merrill Gardens at Bankers Hill is a beautiful property and the staff reflects the same level of care and attention you see in the building itself. If you are looking for a senior living community in the Bankers Hill area of San Diego that truly prioritizes the wellbeing and engagement of its residents, this is a place worth serious consideration. Hasan Ali, President, ComForCare Home Care San Diego & La Jolla

Response from the owner · 5 months ago

Hi Hasan, it's so wonderful to see you had such a positive experience with us! We do our very best to provide top-notch service, so it's great to see we're living up to this goal.

Review from Google · view on Google
Hortensia Mullally1 review
★★★★★

My husband and I moved in here six months ago and we’re giving it five stars because we’re so happy with the community. The apartments are very pretty. Everyone is very nice and the food is very good. We love the convenience of the location!!

Response from the owner · 9 months ago

Hi Hortensia, it brings us great joy that you're so happy at our community! Thank you for taking the time to leave us this review.

Review from Google · view on Google
J Beck1 review
★★★★★

I’ve lived at Merrill Gardens for the past seven years. I’m very happy here the ability to feel 100%!! They have fun activities, social events and the food is outstanding!!! Come join us

Response from the owner · 9 months ago

Thank you so much for your kind words, Jewell! We are thrilled to hear that you have enjoyed your time at Merrill Gardens.

Review from Google · view on Google
Joyce Disraeli1 review
★★★★★

The food is good. The help is nice. I don’t like the raise in rent.

Response from the owner · 9 months ago

Hi Joyce, thank you for the honest feedback about our community. We appreciate it greatly.

Review from Google · view on Google
Barbara Allen4 reviews
★★★★★

My husband and I visited many senior residences in San Diego County several years in advance of our careful decision to choose Merrill Gardens at Bankers Hill "when the time came". It is clear that our grown children are grateful for our leadership in the important adventure that would ultimately include and support them and their children. When friends ask what living in Merrill Gardens is like, after I report the key life-lifting features, they usually nod their heads in understanding when I respond "It's a combination of magical ocean cruise and best-ever summer camp." The success of the Merrill Gardens corporation is based on sound understanding of the importance of balancing expected needs and bonus blessings related to aging. All levels of staff are clearly well-matched to the mission as well as generous in all manner of commitment to meet needs of residents and maintain respectful support to fellow staff members.

Response from the owner · 9 months ago

Hi Barbara, thank you for choosing Merrill Gardens at Bankers Hill and sharing your positive experience with us! We are honored to be a part of your "important adventure" and are glad to provide such a positive atmosphere. Please don't hesitate to reach out if you ever need anything.

Review from Google · view on Google
Gary Uhl8 reviews
★★★★★

Everyone on staff was helpful. Phyllis Pilgrim made a special request to the kitchen so that we could enjoy tea together. They made it totally possible.

Response from the owner · 9 months ago

Hi Gary, we're so happy to hear that the team has been so helpful, and that they have made accommodations for your tea get togethers. Thank you for taking the time to leave us this review!

Review from Google · view on Google

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