Google reviewers rate Merry Maids of Naples 4.8 out of 5 based on 66 reviews. Customers frequently praise the company for thorough cleaning, punctuality, and proactive communication regarding arrival times and service details. The owners are noted for managing the business professionally and responding to a significant portion of feedback. One criticism involves pricing, where a reviewer stated that cleaners performed additional unrequested tasks that increased the total cost, while another report alleged theft of personal items from a closed cabinet.
Google rating: 4.8 out of 5 from 66 reviews (94% five-star).
Reviews on this page: 66 Google reviews (55 with written comments).
Owner responses: the business replied to 70% of reviews.
Most recent review: September 10, 2026.
Service: Interior Cleaning Service serving Estero, Florida.
Data from Google, last updated November 2, 2026.
Star ratings
66 Google reviews we collected
4.8of 5
5 stars6294%
4 stars12%
3 stars12%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
99%praise
Praise10099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3131%
Staff & attitude2424%
Speed & response1717%
Would recommend1717%
Communication55%
Price & value55%
Honesty & trust22%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Heather pays great attention to detail in every room and is very thorough.”
“She is a kind girl and always goes above and beyond.”
“They were able to fit me into the schedule very quickly and did an amazing job of cleaning 3000 sq ft of construction dust and dirt that had been acc…”
“We are grateful to have her clean our home - 5 Stars!”
“Communication of our service provider name, projected arrival time and location route on day of service all sent.”
“Their cleaning was competitively priced, and their cleaner soent several hours at our home.”
“English speaking ladies and hard workers that really knew how to clean, efficient and trustworthy.”
People customers mention
Mark7 reviews
Lindsey6 reviews
Lindsay5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Merry Maids is a great company. Mark and Lindsay the owners are amazing people. I’m always happy to see Marah every two weeks. She is a kind girl and always goes above and beyond.
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · a month ago
We truly appreciate your encouraging words, continued business and kindness to our team over the years. We think you're pretty amazing too Miss Claudia!
J
Joseph Kunze2 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
I have been a customer for 13 years with Lindsay & Mark Willard and I am completely happy with their services! I value their commitment to customer satisfaction and all the consistent effort they put into their cleaning business. Over the years I’ve had excellent team members taking care of my home going way back to Pam and currently Heather who is the absolute best! Thank you Naples Merry Maids! I truly appreciate all you do!
Price assessment: Reasonable price
Services: Standard cleaning, Moving-related cleaning, Deep clean
F
Frank WylandLocal Guide · 20 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Today was our initial experience with Merry Maids. We received confirmation of requested dates for 12 months. Communication of our service provider name, projected arrival time and location route on day of service all sent. Best of all, Marah did a great job cleaning.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
M
Mike WalshLocal Guide · 16 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Marah did a PHENOMENAL job. She was thorough and very professional. She is definitely a big credit to your business. Happy Holidays!
Price assessment: Overpriced
Price: $350–400
Services: Deep clean
Response from the owner · 10 months ago
Thank you, Mr. Walsh, for taking the time to compliment Marah's work. She does an awesome job! We were happy to fit you in before the upcoming holiday and appreciate your business.
H
Henry Bowles8 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Merry Maids of Naples does such a beautiful job with my home!
Claudia and Lianne are both so lovely—kind, professional, and thorough. They make everything sparkle, and I truly love coming home after they’ve worked their magic. Highly recommend!
Response from the owner · a year ago
We appreciate your kind words and are happy to clean your home! Both Claudia and Lianne look forward to making it sparkle each visit.
C
Chris Johnson9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Pam is excellent at what she does and is a credit to your company
Response from the owner · a year ago
We think Pam is pretty great as well! Thank you for your complimentary words about her and kindness about our company. She looks forward to providing service each visit.
M
Mike ALocal Guide · 48 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Great service with solid communication. Lindsay was the primary person we spoke to and she and her team took care of cleaning my grandmother’s place, well. Highly recommend.
Response from the owner · a year ago
Your grandmother is wonderful! We are happy to provide service for her home and are pleased to keep it sparkling.
A
Ashley YoungLocal Guide · 12 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Merry Maids in Naples, Florida is definitely the best of the best in house cleaning services. I have used them a couple of times now and will continue using them in the future. The staff they send are always so thorough, so professional and so kind. The owners are absolutely focused on superior Customer Service and always so friendly. I highly recommend them!
Response from the owner · a year ago
Thank you Mr. E! We appreciate your complimentary review and kindness to our team. They work so hard each day and enjoy knowing they've made you happy!
