Google reviewers rate Merry Maids of Towson 4.9 out of 5 based on 345 reviews, with the owner responding to 79 percent of feedback. Customers frequently praise the thoroughness, punctuality, and professional demeanor of the cleaning teams, noting that homes are left in a fresh and detailed state. However, several low-star reviews criticize the high cost relative to the short cleaning duration, while others report inconsistent service quality and management issues.
Google rating: 4.9 out of 5 from 345 reviews (95% five-star).
Reviews on this page: 345 Google reviews (273 with written comments, 2 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: November 11, 2026.
Service: Interior Cleaning Service serving Baltimore, Maryland.
Data from Google, last updated November 13, 2026.
Star ratings
345 Google reviews we collected
4.9of 5
5 stars32895%
4 stars62%
3 stars31%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
98%praise
Praise36898%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13035%
Staff & attitude9826%
Speed & response6016%
Would recommend4412%
Price & value175%
Honesty & trust144%
Communication113%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Megan did an excellent job, as usual, I am going to have to get a thesaurus, because I ran out of superlatives.”
“This place is a horrible environment please check glass door etc for reviews.”
“Kayley comes on time , is very nice and does a good job.”
“Team 19 is very efficient and demonstrates excellent customer service.”
“I highly recommend Merry Maids and I am completely satisfied with their cleaning services.”
“A dirty house is depressing and the price is very affordable.”
“This team has always proven themselves to be professional, dependable, hardworking, and meticulous in cleaning our home.”
“Be sure to communicate your expectations to ensure everyone is on the same page”
People customers mention
Tammie25 reviews
Kelly18 reviews
Timeliness8 reviews
Azia8 reviews
Tammy7 reviews
Judy6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Kelly and Tammie, Team 19, are the very best cleaners! They do a wonderful job. I give them 5 stars!
Response from the owner · Edited 3 weeks ago
Hello Mr. Schnupp! Thank you for always taking the time to recognize Kelly and Tammie. 😊They are amazing members of our team and deserve all the recognition. We appreciate your long time loyalty to Merry Maids and thank you for being such a great customer!
Steven Mitchell3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Thank you, Peggy, for sharing your positive experience with Kelly and Tammie from Team #19! We're thrilled to hear they consistently deliver excellent service. Thanks for choosing Merry Maids of Towson!
Susan Sherwood4 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I continue to be amazed at the service provided by Kelly and Tammy. They don’t just go through and do a quick swipe, they vacuum in corners they clean things that you really can’t see unless you look closely when they leave my home I come back feeling as if I’ve walked into a model home. Everything is fresh shiny plumped up and just wonderful! Kelly and Tammy have been cleaning my home for about 10 years. The comfort and peace I get from leaving my home in their hands cannot be compared.. I can’t thank them enough. They are truly professionals.Great company and great team!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning, General housekeeping, Deep clean
Response from the owner · 2 years ago
Thank you for sharing your experience Susan! 🎉 Hearing such wonderful feedback from our customers makes us so proud of the work our teams do each day. 👏 We are grateful and blessed to have Kelly and Tammie on our team and love hearing about the positive impact they have on you and your home. 🏡 Thank you for your loyalty!
Anastatia Piet1 reviewiTotal number of Google reviews Anastatia has written across all businesses on Google Maps, not just this one.
Mrs. Piet, what a lovely compliment for Jacob! 💚 He takes pride in giving our customers the care they deserve, and we know your kind words will make his day. Thank you for choosing Merry Maids and allowing us to take one more thing off your to-do list. We appreciate you! 😊
Joann Rodgers1 reviewiTotal number of Google reviews Joann has written across all businesses on Google Maps, not just this one.
Team 19 clearly makes a lasting impression! It’s fantastic to hear they’ve earned such high praise in your home. Your loyalty and trust mean so much to us—thank you for being such a valued customer over the years!
Kelley3 reviewsiTotal number of Google reviews Kelley has written across all businesses on Google Maps, not just this one.
Kelly and Jacob were great! Very friendly, thorough and efficient. I request them every time!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · a week ago
Having a favorite cleaning team is a pretty great feeling! 😊💚 Kelly and Jacob make a wonderful pair, and knowing you've come to rely on them means so much to us. Thank you for continuing to welcome them into your home and for recognizing the care they put into every visit. We're grateful for your loyalty and appreciate you choosing Merry Maids!
Karen Sack9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
5 stars for Merry Maids Team Kelly and Tammie! My hardwood floors looked beautiful; they never looked better! My place sparkles. Team Kelly & Tammie are conscientious, they pay attention to every detail. My home sparkles each time they are here.
Services: Standard cleaning
Response from the owner · a year ago
It’s always a pleasure to serve you! We’re so delighted to know that Team Kelly continues to impress with their attention to detail and dedication. Knowing their hard work makes a difference for you means a lot to all of us. We look forward to continuing to provide you with the very best. Thank you!
Cheryl Deal7 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
I am pleased with the cleaning service. Kelly and Tammie were thorough and professional. I will continue to use them every 2 weeks. Be sure to communicate your expectations to ensure everyone is on the same page
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · Edited a year ago
Hello Mrs. Deal! We appreciate you taking the time to share your feedback again! We would love to hear what we can do to earn that 5th star on our next visit. Thank you for choosing Merry Maids!
