iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%65+15.8Value 14%82+11.6Replies to reviews 7%93+6.6Craft & service penalty72−2.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#107 of 127 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★308 Google reviews · 21 photos
91%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$5.4ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the crew's professionalism, efficiency, and careful handling of belongings during packing and loading services. Recurring themes highlight punctuality, clear communication, and the team's ability to manage complex moves with courtesy. However, lower-rated reviews cite concerns regarding damaged or missing items, inadequate insurance coverage for long-distance losses, and instances of late arrivals or rude behavior.
Google rating: 4.8 out of 5 from 308 reviews (91% five-star).
Reviews on this page: 308 Google reviews (249 with written comments, 8 with photos).
Owner responses: the business replied to 93% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mesa Moving and Storage: Seattle: 78/100 on this factor. Category median: 92.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mesa Moving and Storage: Seattle: 65/100 on this factor. Category median: 90.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mesa Moving and Storage: Seattle: 72/100 on this factor. Category median: 96.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mesa Moving and Storage: Seattle: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mesa Moving and Storage: Seattle: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mesa Moving and Storage: Seattle: 93/100 on this factor. Category median: 83.A
93
Bar = this company · dark tick = category median.
Star ratings
308 Google reviews we collected
4.8of 5
5 stars28091%
4 stars103%
3 stars10%
2 stars31%
1 star145%
Praise vs complaints
Phrases our text analysis found in 249 written reviews
95%praise
Praise47195%
Complaints275%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price717%
Reasonable2151%
Overpriced37%
Not sure1024%
$5.4k+565% vs typical furniture delivery
Middle half of what 22 customers paid ($3.7k–$8.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15231%
Speed & response11623%
Quality & results8818%
Would recommend7415%
Communication326%
Price & value214%
Honesty & trust153%
What customers talk about
We read 249 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff were very professional, friendly, and efficient.”
“Movers were very rude and parked illegally.”
“They worked quickly and efficiently the whole time, and were easy to communicate with throughout.”
“Yet, United does not have to pay you anything for these delayed items.”
“Bastri is clearly dedicated to providing customers with top notch customer service.”
“We had many items damaged and many more missing on our move from Seattle to Cleveland.”
“Highly recommend this crew — we really appreciated their hard work!”
“Based off this experience I wouldn't recommend using them.”
“They were efficient, kind, and listened to us about how we wanted each room set up.”
“Pricing was also fair — honestly not much more than a PODS-style move we did a few years ago, which surprised us.”
“It cost us $5000 in missing goods to learn this lesson.”
“These guys treated our home and our story like it mattered and that kind of genuine heart is rare to find; we’re so grateful for them!”
“There was zero accountability, little to no transparency, with only a "sorry for the inconvenience.”
People customers mention
Bastri23 reviews
Toni15 reviews
Reed14 reviews
Nelson6 reviews
Hector6 reviews
James6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mesa Moving and Storage: Seattle for 8 kinds of job. Pick one to see what they paid and said.
AAngela3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bastri and his crew were absolutely fantastic. They paid close attention to detail, and ensured that all of my belongings were handled with care. They were kind, considerate, thoughtful, and made my moving experience super easy! Undoubtedly, I would highly recommend them again to anyone that is looking for a little…
MMarie-CatherineLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I want to specifically highlight Bastri and John, who delivered the second half of our moving shipment. Please note that this review strictly reflects our experience with these two individuals, as our experience with other staff from this company was quite different.
From start to finish, Bastri and John were…
CCarmody1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bastri, Henry and Marlone did an amazing job packing up my elderly mother’s home for a move. They were careful and sensitive not just with her possessions, but with her fragile emotions. They understood moving after decades in a home was difficult and were very kind.
Paid $5,000+Reasonable priceSenior moving
AAndrew10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Truly had the best experience with CMS - Rich and the team were so efficient and friendly. By far, they have provided us with the BEST moving experience I have ever had
Paid $5,000+Reasonable priceInterstate moving
KKevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bastri and his team are great! They were very efficient and friendly. I would go with them again.
AAndrew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Shoutout to Donna, AJ, and Jose for helping us move everything we had into our apartment in Seattle! Even though we had 4 containers worth of stuff, they were quick, friendly, thorough, and professional in all aspects. You’d be lucky to have them assigned to help you move.
Staff were very professional, friendly, and efficient. Arrived on the early end of the time frame they provided, asked questions about where items were to be placed, and clearly wanted to be helpful. I would happily move with them again.
Services: Business & corporate-related moving, International moving
Response from the owner · 2 months ago
Thank you for the wonderful review, Jim! We’re so glad our team was professional, friendly, and efficient, and that they arrived early and took the time to make sure everything was placed just where you wanted it. We truly appreciate your kind words and would be happy to help with your next move!
A
Alex MEALEYLocal Guide · 23 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Jonathan, Jose, and Nelson made our move so much easier. They worked quickly and efficiently the whole time, and were easy to communicate with throughout. When a few things outside their control went wrong, they stayed kind and professional and handled it with a great attitude. Highly recommend this crew — we really appreciated their hard work!
Response from the owner · 2 months ago
Thank you for the fantastic review, Alex! We’re so glad to hear Jonathan, Jose, and Nelson made your move easier with their hard work, efficiency, and professionalism. We especially appreciate you recognizing how they handled the unexpected challenges with such a positive attitude. We’ll be sure to share your kind words with the crew!
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C T3 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Bastri, Nelson, Ricardo, Ernesto and Henry packed our house for a cross-country move. They were punctual, and put in more than full days. Their dedication was amazing, along with efficiency and knowledge of best practices. We found them courteous, professional and fun. Bastri is clearly dedicated to providing customers with top notch customer service. We could not have been happier with the experience.
Thank you for the fantastic review, CT! We’re thrilled to hear that Bastri, Nelson, Ricardo, Ernesto, and Henry made your cross-country move such a positive experience. Their dedication, professionalism, and attention to detail truly shine through. We especially appreciate you recognizing Bastri’s commitment to top-notch customer service. We’ll be sure to share your kind words with the entire crew!
K
Kaleigh Iqbal7 reviewsiTotal number of Google reviews Kaleigh has written across all businesses on Google Maps, not just this one.
Nelson and Hector packed our house up today and did a great job! They found a few things we had forgotten to pack and very kindly reminded us. They were also kind and made sure to check with us before finishing packing each room. Thanks guys!
Update from the next day: Nelson, Jonathan, and Chicho did a great job loading our belongings onto the shuttle truck today. Appreciate the help guys!
Services: Business & corporate-related moving
Response from the owner · 2 months ago
Thank you for the great review, Kaleigh! We’re so glad to hear Nelson and Hector made your packing day easy and stress-free. Their attention to detail, kindness, and communication are exactly what we strive for. We’ll be sure to share your kind words with them.
A
Angela Enlow3 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Bastri and his crew were absolutely fantastic. They paid close attention to detail, and ensured that all of my belongings were handled with care. They were kind, considerate, thoughtful, and made my moving experience super easy! Undoubtedly, I would highly recommend them again to anyone that is looking for a little bit of help with a big move. They made such a stressful time not so stressful and relatively easy! I cannot thank them enough!
Price assessment: Reasonable price
Price: $5,000+
Services: Local moving, Moving-related packing, Moving-related storage, In-state moving
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Angela! We’re thrilled to hear that Bastri and his crew made your move easier and treated your belongings with the care they deserved. We truly appreciate your kind words and recommendation, and we’ll be sure to share your feedback with the team.
G
Gavril Rodriguez-Thompson2 reviewsiTotal number of Google reviews Gavril has written across all businesses on Google Maps, not just this one.
Nelson and johnathan were friendly and professional. Did a wonderful job completing my move in
Price assessment: Reasonable price
Services: Interstate moving
Response from the owner · 2 months ago
Thank you for the great review, Gavril! We’re so glad Nelson and Johnathan provided friendly, professional service and helped make your move-in a success.
M
Marika Scott7 reviewsiTotal number of Google reviews Marika has written across all businesses on Google Maps, not just this one.
Bastri and crew were incredible! Professional, friendly, and hard working. Great team with a lot of positivity! Very grateful for them! Would give them a million stars if I could!
Response from the owner · 2 months ago
Thank you for the amazing review, Marika! We love hearing that Bastri and his crew brought such great energy and positivity to your move. A million stars, we’ll take it!
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Rachael Dibble1 reviewiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Bastri and his crew were incredible to work with during our move!! They were efficient, kind, and listened to us about how we wanted each room set up.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 months ago
Thank you for the fantastic review, Rachael! We’re so glad Bastri and his crew made your move a smooth experience. We truly appreciate your kind words and trust in Mesa Moving!
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Robert Malone2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Bastri and Marlone were amazing! Such professional and friendly people! They came prepared and handled my stuff like pros. Can't recommend them enough!
Response from the owner · 2 months ago
Thank you so much for the kind words, Salman! We’re glad Bastri and Marlone took great care of you. We truly appreciate your recommendation!
