Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Reviewers highlight punctual arrivals, clean vehicles, and drivers who are professional, safe, and knowledgeable about local areas. Common themes include friendly communication, comfortable rides, and helpfulness with navigation or local recommendations. Criticisms focus on poor reservation handling, including copy-paste responses, lack of attention to detail, and instances of last-minute rate increases or cancellations.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
221 Google reviews we collected
Phrases our text analysis found in 191 written reviews
How often each topic comes up in the written reviews
We read 191 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jesse F was amazing, great service, very clean vehicle, courteous, got me there on time, very knowledgeable of the area.”
“Eric was excellent - professional, prompt, well presented, efficient but safe.”
“Upon arriving back to the hotel he had our guests board his bus but then had them board a second bus that arrived late.”
“Great service and very professional driver Mr Jack Murray.”
“Perfect execution and interesting and lively conversation enroute… Highly recommended!”
“Would not recommend.”
“Scheduling was easy, the rates were very reasonable, and their customer service people rapidly responded to all my questions.”
“He was professional and personable and answered all our questions.”
“They are client-oriented and service-focused, and best of all are genuinely nice and approachable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Jesse F was amazing, great service, very clean vehicle, courteous, got me there on time, very knowledgeable of the area. Would highly recommend 10/10 service, thank you!
Excellent experience with a true professional. Perfect execution and interesting and lively conversation enroute… Highly recommended!
Gina is an amazing driver she drove me and my daughter she drives very good we felt safe with her and my daughter had her best time with gina s music selection Thank u Gina Reyes
MetLimo is a high quality, professional and consistent operator! I would wholeheartedly recommend Jack Murray as your chauffeur. He is always on-time/early and extremely professional. This is my go-to car service for both professional and personal use.
Eric was excellent - professional, prompt, well presented, efficient but safe. Great experience and look forward to using again.
I had Jack as a driver and he was great :) the car was clean and he made sure I had water! he also did great regarding traffic. this service is incredible and I prefer it over Uber massively. I highly recommend !
4.9 ★★★★★ 221 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jesse F was amazing, great service, very clean vehicle, courteous, got me there on time, very knowledgeable of the area. Would highly recommend 10/10 service, thank you!
Eric was professional and friendly. 🙂
Excellent experience with a true professional. Perfect execution and interesting and lively conversation enroute… Highly recommended!
Great service and very professional driver Mr Jack Murray.
Jack Murray is an excellent and careful driver. A real pleasure!
Gina is an amazing driver she drove me and my daughter she drives very good we felt safe with her and my daughter had her best time with gina s music selection Thank u Gina Reyes
MetLimo is a high quality, professional and consistent operator! I would wholeheartedly recommend Jack Murray as your chauffeur. He is always on-time/early and extremely professional. This is my go-to car service for both professional and personal use.
Eric was excellent - professional, prompt, well presented, efficient but safe. Great experience and look forward to using again.
I had Jack as a driver and he was great :) the car was clean and he made sure I had water! he also did great regarding traffic. this service is incredible and I prefer it over Uber massively. I highly recommend !
Met Boston limo provides excellent and professional service. Our driver, Gina Reyes, was on time, polite, and professional. Her driving was exceptional, and the car was very comfortable. Highly recommend!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
