Analyzing 10,162,85710.2M ReviewsFor 28,82328.8K Experts
Customers frequently cite honest communication, reasonable pricing compared to dealerships, and prompt service for foreign vehicle repairs. Recurring themes include clear explanations of necessary work and a lack of unnecessary upselling. However, low-star reviews describe instances of extended repair times, parts damage during service, and unauthorized charges for minor tasks.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
132 Google reviews we collected
Phrases our text analysis found in 109 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Metric service is top-notch and so much more affordable than the Volkswagen dealership!”
“they didn't detect issues and overcharged for something I wouldn't call service.”
“I’m a big believer in buying used vehicles of trusted makes and maintaining them well.”
“Their services were great and did an amazing job servicing my vehicle.”
“They are personable, friendly, and do not push their customers to get services they do not need.”
“Would definitely recommend and will use this place again in the future!”
“They also provided prompt communications on what the problem was, replacement part options, recommendations for repairs, and timely service.”
“Service was prompt, communication clear and everything was done correctly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Metric Auto Works for 8 kinds of job. Pick one to see what they paid and said.
Metric auto works personnel were very helpful. They provided me with a loaner car to use until my car was repaired. They also provided prompt communications on what the problem was, replacement part options, recommendations for repairs, and timely service. I highly recommend them.
This is one of the best auto service centers I've been to. They are personable, friendly, and do not push their customers to get services they do not need.
Always a positive experience. Great communication, work and prices. Going back when needed for more work.
I do not recommend this place. My first experience with Metric was good a few years ago, but then things went down hill there. I had my car in for maintenance this summer and it took them 9 days to complete it. Then they broke a part and I had to bring it in 2 more times to get it fixed. They even tried to charge…
We've been going to Metric since they were next to the high bridge. Flawless work and reasonable pricing. Thanks to Chris and Mike.
I've brought my truck to Metric Auto a few times. I initially did it out of convivence because my practice is next door and I've heard great things about them. I have to say they've been wonderful to work with every time. I've had my alignment adjusted, oil change, my horn fuse burnt out, a nail in my tire...…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 10 | — |
| General repairs & maintenance | 9 | — |
| Steering & suspension repair | 7 | — |
| Brakes | 7 | — |
| Air & cabin filter replacement | 5 | — |
| Battery | 5 | — |
| Engine repair | 4 | — |
| Tires | 4 | — |
4.8 ★★★★★ 132 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Metric auto works personnel were very helpful. They provided me with a loaner car to use until my car was repaired. They also provided prompt communications on what the problem was, replacement part options, recommendations for repairs, and timely service. I highly recommend them.
This is one of the best auto service centers I've been to. They are personable, friendly, and do not push their customers to get services they do not need.
Always a positive experience. Great communication, work and prices. Going back when needed for more work.
I have been a customer of Metric for four years. I’m the father of three teenage drivers and have a basketball team of wrecked vehicles to show for it. I’m a big believer in buying used vehicles of trusted makes and maintaining them well. I’m grateful to Metric for all the service they’ve provided over the years. They always call and consulted me if they see something that needs fixing. They routinely pre-clear work before performing a repair without upselling me. It’s freeing to have a trusted team to support my personal fleet who is willing to squeeze me in on those rare, unanticipated instances of urgent maintenance. I do not routinely engage with social media and can count the number of reviews I’ve written on two hands. My good opinion is earned, not given, so know that my fervent adoration of Metric is not the capricious impulse of an influencer, but the time tested experience of a grateful customer.
I do not recommend this place. My first experience with Metric was good a few years ago, but then things went down hill there. I had my car in for maintenance this summer and it took them 9 days to complete it. Then they broke a part and I had to bring it in 2 more times to get it fixed. They even tried to charge me for a part that they broke. I've been told that Auto Edge in Woodbury is much better suited for our cars. We'll be using them from now on.
Great customer service and knowledgeable staff.
Absolutely fantastic and so much cheaper than the dealership
We've been going to Metric since they were next to the high bridge. Flawless work and reasonable pricing. Thanks to Chris and Mike.
I've brought my truck to Metric Auto a few times. I initially did it out of convivence because my practice is next door and I've heard great things about them. I have to say they've been wonderful to work with every time. I've had my alignment adjusted, oil change, my horn fuse burnt out, a nail in my tire... they're honest, professional and great to work with. Highly recommend!
This place is great. Service was prompt, communication clear and everything was done correctly. I’d not hesitate to use Mike and his team at Metric. Cheers, Ted Ted Kozlowski Mayor - Stillwater, MN
Analyzing 10,162,85710.2M ReviewsFor 28,82328.8K Experts
