Auto body shop · New York, NY · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 103 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★996 Google reviews · 23 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Metro Auto Body holds a 4.9 rating from 996 reviews, with the owner responding to 85% of them. Customers frequently praise the shop for professional collision repairs, transparent communication, and handling insurance claims. Positive feedback highlights punctual deliveries, detailed vehicle cleaning, and helpful staff who assist with rental cars. However, lower-rated reviews criticize unexpected storage fees, alleged insurance supplement issues, and instances where repairs were incomplete or required follow-up visits.
Google rating: 4.9 out of 5 from 996 reviews (97% five-star).
Reviews on this page: 996 Google reviews (869 with written comments, 97 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 29, 2026.
Service: Auto Body Shop serving New York, New York.
Data from Google, last updated November 2, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Metro Auto BodyAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Auto Body: 92/100 on this factor. Category median: 90.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Auto Body: 88/100 on this factor. Category median: 86.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Auto Body: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Auto Body: 74/100 on this factor. Category median: 58.B
74
Bar = this company · dark tick = category median.
Star ratings
996 Google reviews we collected
4.9of 5
5 stars96297%
4 stars91%
3 stars40%
2 stars30%
1 star182%
Praise vs complaints
Phrases our text analysis found in 869 written reviews
98%praise
Praise1,50698%
Complaints332%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5678%
Reasonable1217%
Overpriced00%
Not sure46%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results37925%
Staff & attitude35323%
Would recommend33322%
Speed & response18412%
Honesty & trust1218%
Communication1168%
Price & value533%
What customers talk about
We read 869 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“great experience, great communication and fixed my car to brand new.”
“ou want to be treated like an idiot and threatened and have your car damaged in the process and have your insurance go up to the sky by fraudulent act…”
“…type of collision repair and these guys made it a easy process, very professional and kept me updated everytime.…”
“biggest crocks in Freeport the lady in front is really rude”
“10/10 auto body shop, first time dealing with any type of collision repair and these guys made it a easy process, very professional and kept me update…”
“Never again they’re many body shops in town who could’ve gotten the job done.”
“Not only were they quick and efficient, but I picked up a my freshly detailed car that looked brand new.”
“The insurance process took forever to kick in but Reed and his team made it worth in the long run.”
“Honestly, they helped guide me through the process more than GEICO did in my experience.”
“They are fraudulent and will run scams with your insurance.”
“…n repair and these guys made it a easy process, very professional and kept me updated everytime.…”
“I was taken care of within a reasonable amount of time, and the entire process was smooth and stress-free.”
“SCAMMING SPOT OVER CHARGE FOR STORAGE THEY CHARGE $75 AND ON THE RECEIPT IT SAY 25 A DAY WATCH THIS COMPANY AND YOU CANT CALL THEM THERE VERY NASTY ON THE PHONE”
People customers mention
Reed106 reviews
Kevin47 reviews
Joe22 reviews
Reid21 reviews
Shop15 reviews
Queens14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Metro Auto Body for 8 kinds of job. Pick one to see what they paid and said.
DDanny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
10/10 auto body shop, first time dealing with any type of collision repair and these guys made it a easy process, very professional and kept me updated everytime. Shout out to Kevin and Reed !
FFaraah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
great experience, great communication and fixed my car to brand new. thank you to kevin & his entire team for always keeping me updated with different options and once my car was being fixed i got notifications of everything being done. finished on time & did a beautiful job! 10/10 recommend.
Great price
RRomer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Metro Auto Body Shop did a great job on my car. The staff was very professional and made sure my car was in good hands. They also took the extra mile detailing my car so when I got it back, it looked like how it was brand new.
My car is a CX50 and they are part of the Mazda Collision Network so it was an easy…
Body & Trim
EEricLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Friendly service paired with true professionalism. They are very quality-conscious and attentive to detail, ensuring everything is done right the first time. Highly recommend.
Hharis13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hands down best shop in the city. 11 out of 10 customer service. They take care of the whole car. Also Easy rental connection to enterprise (they pick you up and drop you off)
Body & Trim
VVeronica6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service; everyone was very attentive and polite—especially Kevin, who handled everything from start to finish. The results were magnificent and were delivered within the estimated timeframe. I am very happy and grateful for everything; I highly recommend this workshop.
10/10 auto body shop, first time dealing with any type of collision repair and these guys made it a easy process, very professional and kept me updated everytime. Shout out to Kevin and Reed !
Response from the owner · 3 days ago
Danny, it means a lot that you trusted us with your first collision repair. We’re glad the process felt easy and that our team kept you informed every step of the way. I’ll be sure to pass your shout-out along to Kevin and Reed—they’ll be happy to hear it. Thanks for recommending Metro Auto Body, and we’re here if you ever need us again!
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Faraah M7 reviewsiTotal number of Google reviews Faraah has written across all businesses on Google Maps, not just this one.
great experience, great communication and fixed my car to brand new. thank you to kevin & his entire team for always keeping me updated with different options and once my car was being fixed i got notifications of everything being done. finished on time & did a beautiful job! 10/10 recommend.
Price assessment: Great price
Response from the owner · 3 days ago
Faraah, it’s wonderful to hear your car is looking like new and that the repair was completed on time. Keeping you informed, sharing options, and sending updates throughout the process is important to us, so we’re glad that made the experience smooth. I’ll be sure to pass your kind words along to Kevin and the whole team. Thanks for recommending Metro Auto Body—we’re grateful you trusted us with your car!
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Romer Carlo Gacusan2 reviewsiTotal number of Google reviews Romer has written across all businesses on Google Maps, not just this one.
Metro Auto Body Shop did a great job on my car. The staff was very professional and made sure my car was in good hands. They also took the extra mile detailing my car so when I got it back, it looked like how it was brand new.
My car is a CX50 and they are part of the Mazda Collision Network so it was an easy decision for me. They’re also an accredited repair shop for most automotive brands. Highly recommended!
Services: Body & Trim
Response from the owner · a week ago
Romer, it’s wonderful to hear your CX-50 was in good hands with our team. We’re glad the repair process felt easy through the Mazda Collision Network, and that the extra detailing made your car feel brand new when you picked it up. Our team takes pride in providing careful, professional service, so your recommendation means a lot to us. Thanks for choosing Metro Auto Body—we hope you enjoy every mile in your refreshed CX-50!
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Eric Z.Local Guide · 48 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Friendly service paired with true professionalism. They are very quality-conscious and attentive to detail, ensuring everything is done right the first time. Highly recommend.
Response from the owner · a week ago
Eric, it means a lot to hear that our friendly service and attention to detail stood out. At Metro Auto Body, we take pride in getting the work right the first time and making sure every customer feels well cared for. Thanks for recommending us!
H
haris ahmed13 reviewsiTotal number of Google reviews haris has written across all businesses on Google Maps, not just this one.
Hands down best shop in the city. 11 out of 10 customer service. They take care of the whole car. Also Easy rental connection to enterprise (they pick you up and drop you off)
Services: Body & Trim
Response from the owner · a week ago
Haris, your words truly uplift our team! We're delighted to hear you had such a positive experience with us. Providing top-notch customer service and ensuring a seamless rental connection are priorities for us, so it’s wonderful to know we hit the mark with you. Thank you for your glowing recommendation—we're grateful to have customers like you in our community. If there's anything more we can do for you, please don’t hesitate to reach out. Safe travels and see you next time!
V
Veronica Armas M.D6 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Excellent service; everyone was very attentive and polite—especially Kevin, who handled everything from start to finish. The results were magnificent and were delivered within the estimated timeframe. I am very happy and grateful for everything; I highly recommend this workshop.
Response from the owner · a week ago
Veronica, it warms our hearts to hear about your positive experience with us! We're delighted that you found our service attentive and that the results exceeded your expectations. Delivering quality work on time is something we strive for, and it's wonderful to know we hit the mark for you. Thank you for recommending us, and we look forward to assisting you with any future auto body needs!
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Thea Marrast6 reviewsiTotal number of Google reviews Thea has written across all businesses on Google Maps, not just this one.
Just got my door fixed after being hit by a garbage truck, they did amazing work .
Response from the owner · a week ago
We’re so glad to hear that you had a positive experience with your door repair after that unfortunate incident! It’s wonderful to know that our team could help get your vehicle back in top shape. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Safe travels, and we hope to see you again, though hopefully not for repairs!
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ROBERT JOHNSTON5 reviewsiTotal number of Google reviews ROBERT has written across all businesses on Google Maps, not just this one.
The staff is super nice, helpful, and polite. I had very little to do, as they took care of communicating with my insurance company.
The job they did was exceptional, and my car was returned when promised. They even washed it inside and out.
Cannot recommend enough. Thank you Kevin, Reed, Rocco, and everyone at Metro!!!
Response from the owner · 2 weeks ago
Hi Robert!
It’s wonderful to hear that our team made your experience so seamless and enjoyable. We strive to take the stress out of the process, especially when it comes to dealing with insurance. It’s fantastic to know that you loved the final result and appreciated the extra touch with your car wash! Your recommendation means the world to us. Thanks for choosing Metro Auto Body—enjoy driving your freshly cleaned car!
M
Mirna Smith8 reviewsiTotal number of Google reviews Mirna has written across all businesses on Google Maps, not just this one.
Its my first time getting into an accident. My tow truck driver was so kind relaxing me because I was a nervous wreck. The guys at the front desk were amazing. I got updates as the car was being repaired. I never want to get into another accident, but its good to know that you guys are there. I am 5 star and beyond happy with your service..
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
Mirna, we're so glad to hear that our team was able to help ease the stress of your first accident! It’s completely understandable to feel overwhelmed during such a situation, and we’re happy you found comfort in our service. Keeping you updated throughout the repair process is important to us, and we’re thrilled that you felt taken care of. While we hope you never have to go through this again, knowing you can count on us brings us joy. Thank you for your kind words and for choosing Metro Auto Body!
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matthew Ordonez7 reviewsiTotal number of Google reviews matthew has written across all businesses on Google Maps, not just this one.
Amazing customer service plus amazing work!!! Highly recommend!!
Price assessment: Great price
Services: Tires, Painting, Body & Trim
Response from the owner · 2 weeks ago
Matthew, it's fantastic to hear you had such a positive experience with us! We’re passionate about providing top-notch customer service and quality work, so it’s wonderful to know that resonated with you. Your recommendation means the world to us, and we truly appreciate you taking the time to share your thoughts. If there's anything more we can do for you in the future, don’t hesitate to reach out!
