Metro Flow Plumbing - Dallas Emergency Plumbers at a glance
Customers frequently praise the company for punctual arrivals, professional conduct, and detailed explanations of plumbing issues, often noting that technicians provide thorough inspections and helpful advice. However, several low-star reviews highlight significant dissatisfaction with high service costs, particularly regarding dispatch fees and charges for simple repairs that customers felt were overpriced or unnecessary. The business maintains a high overall rating, with the owner actively responding to the majority of customer feedback.
Google rating: 4.9 out of 5 from 1,432 reviews (93% five-star).
Reviews on this page: 1,432 Google reviews (1,087 with written comments, 15 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,432 reviews on Google
5★1,336
4★51
3★12
2★3
1★30
Reviews from Google, shown as published (original wording, unedited).
DK
Debbie Kidd7 reviews
★★★★★
Luis is great! He checked every possibility for me!
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Toilet repair, Service not listed
Services: Outdoor plumbing system repair, Service not listed
Response from the owner · Edited 2 months ago
It is always our pleasure and we so appreciate yet another five stars; it shows our consistency in service and dedication to our customers, like you! Thank you again Debbie and like I said, is always a pleasure.
Luis did a good job checking all of the plumbing in the house.
Price assessment: Not sure
Price: $1–200
Services: Service not listed
Response from the owner · a year ago
Thank you, Ralph, for taking the time to share your experience. We're delighted to hear that Mathew and his team were able to assist you with your sink issue. Your kind words are greatly appreciated and motivate us to continue providing top-notch service.
He wanted to do a full pressure test on the residence. All I needed was a gas valve replacement to another size. From the gas line was a secondary gas line going to the valve. He never looked at the gas meter but from the front of it. The secondary line comes from the main line out of the meter from the back of the meter and the secondary line comes off the main line that from the meter to the house.. 15 minutes to tell me he cannot install a new valve because the house is old and needs a pressure test that cost a lot. The secondary gas line comes off the main line and he apparently over looked it. So I had to pay a service call fee for just words that would have come at me thousands of dollars , yeah I saw his calculator total before he closed t out @ over $3,400
I could understand pressure testing that secondary line that does not go to the house .It’s only one line to my garage . I would have accepted the fee for the pressure test to the garage. Not a huge bill to the whole house and the garage.
Never will I call or use Metro Flow Plumbing again!!
I did the work myself and it’s all fine. It cost me a valve and a couple fittings and some gas line pipe tape all for under $50 not $3,400 for a bunch of extra work
Price assessment: Overpriced
Price: $1–200
Services: Service not listed
Response from the owner · 4 days ago
Thank you for sharing your feedback. At Metro-Flow Plumbing, we hold ourselves to a high standard of safety, professionalism, and code compliance. When working on a natural gas system, our responsibility extends beyond simply replacing a valve. We must evaluate the conditions of the existing system and determine what testing is necessary to ensure the work can be completed safely and in accordance with applicable code requirements.
We understand that our recommendation for additional testing and the associated cost were frustrating. However, natural gas systems present serious safety risks if their integrity has not been properly verified. We cannot overlook necessary safety precautions simply because a repair may appear straightforward.
Our recommendations are made with the safety of the homeowner and the property as our priority, not to add unnecessary work. We regret that your experience did not meet your expectations, but we stand behind our commitment to performing plumbing work responsibly and safely.
Thank you for the opportunity to evaluate your system.
Services: Plumbing leak detection, Service not listed
Response from the owner · 3 weeks ago
Thanks for your feedback, Kirk. We appreciate you taking the time to write a review and are glad to hear your experience with Metro Flow Plumbing was a positive one.
Update 10/10/26:
We are always pleased with the reliability, quality and friendliness of the employees at Metro Flow Plumbing! We will continue to be a proud customer!
Update for 11/4/2025:
Michael Murphy did a wonderful job. Although he couldn’t solve our issue, he was able to determine that it is a city issue, not ours.
Original:
They have always been so friendly and responsive to my needs. I highly recommend them! Today Chris got my kitchen faucet repaired and double checked everything else under the sink.
Update for 01/11/2024:
Metro Flow, Daryl, Ted and the rest of their team dug tunnels under our foundation to replace our sewer pipes. They were professional, courteous, respectful, and extremely helpful. This company is superb!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Thank you so much for your kind words and continued trust in our team!
We’re glad Chris, Daryl, Ted, and the crew provided professional and helpful service throughout your projects. We’re also happy Michael was able to identify that your recent issue was city-related and give you clear direction.
We truly appreciate your recommendation and your support!
I had a pipe fixed by Steven he was very professional in his work was very honest he explained to me every detail I needed to know very nice guy and his helper Lance yall are very grateful to have these guys on yall team 😊
Victor, we appreciate you sharing your experience and for the shout-out to our team members. It’s great to hear the repair work was handled professionally and that everything was clearly explained along the way. Thanks for highlighting the honesty and attention to detail you received from the crew. We’re glad you chose Metro Flow Plumbing for your service call.
Metro-Flow really came through for us and helped us out of a real bind. We were just about to go on a long trip out of the country when, the night before, our water heater sprung a leak. I called them and got an immediate response, even though it was late at night, and they got me scheduled for the next day. Daryl and Ted came out and got everything taken care of, replacing the water heater in short order. We were worried it was going to take days to get resolved, and they fixed it within one day, well before we had to leave for our flight. They were both professional and easy to talk to, and helped to put our minds at ease.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation, Water heater repair, Plumbing leak repair
Response from the owner · 2 weeks ago
Glad we could make a difference, Jake. Handling an urgent water heater leak right before a big trip is never easy, and we appreciate you sharing how our team took care of things quickly. Thanks for trusting Metro Flow Plumbing and for taking the time to write such a thoughtful review. If you ever need us again, we're always here to help.
Miguel did an outstanding job. No complaints. Overall satisfied with the service!
Price assessment: Reasonable price
Price: $1,000+
Services: Water heater installation, Sewer cleaning
Response from the owner · 10 months ago
Thank you for sharing your experience and mentioning Mike and Miguel. It’s wonderful to hear that you found them both to be very nice and that Mike took the time to explain everything in detail. Your feedback is truly appreciated.
The representative came out to my house and he looked over everything and was very thorough in his tabulations I cannot take advantage because the price was beyond my ability to pay but he was honest and that counts for what's important about dealing with repair people.
Price assessment: Great price
Price: $1–200
Services: Plumbing pipe repair, Outdoor plumbing system repair, Water heater repair, Sewer repair, Plumbing leak repair
Response from the owner · 2 weeks ago
Jack, we appreciate you sharing your experience with us. We're glad our team delivered an honest assessment and took the time to explain everything thoroughly. Even when the outcome isn't a perfect fit, it matters to us that you felt you were treated fairly and with respect. Thanks again for the feedback and for considering Metro Flow Plumbing.
Estoy muy satisfecho con Steven, Javier y Robert, los plomeros de Metro Flow Plumbing que arreglaron la bañera de fácil acceso (*walk-in tub*) de mi baño. El constructor había instalado la bañera de tal manera que no había un acceso sencillo a las tuberías. El equipo de Metro Flow solucionó el problema de plomería e instaló un panel de acceso sin dañar la pared, los azulejos ni la bañera. Un trabajo limpio, eficiente y puntual. ¡Gracias a todos! Linda Boldish
Cinco estrellas 😉
Response from the owner · 3 weeks ago
Linda, thank you for taking the time to share such detailed feedback. We're glad to hear the plumbing fix and access panel installation were handled smoothly without any damage, and that the work was clean, efficient, and punctual. It's great to know our team could resolve everything and leave the space just as you wanted. We appreciate your trust in Metro Flow Plumbing.
