Customers frequently cite prompt same-day service, clear explanations of issues, and efficient repairs for problems like broken springs, misaligned tracks, and remote malfunctions. Reviews highlight professional communication, fair pricing, and the ability to diagnose complex underlying problems beyond simple fixes. While most feedback is positive, one lower-rated review noted that the service was overpriced and that the technician failed to adequately answer questions regarding why the remote was not working.
Google rating: 5.0 out of 5 from 413 reviews (98% five-star).
Reviews on this page: 413 Google reviews (354 with written comments, 70 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 23, 2026.
Service: Garage Door Repair Service serving Irving, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
413 reviews on Google
5★405
4★5
3★1
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
MV
mmm (Vale Brake)6 reviews
★★★★★
The remote started working only when it wanted to, which made getting in and out more annoying than it should have been. Metro Garage Door Repair fixed the issue quickly, and now the door responds right away every time.
Price assessment: Reasonable price
Services: Garage door consultation, Automatic gate installation & repairs
Response from the owner · a day ago
Thank you, Mrs. Vale, for your wonderful review! We're glad our team at Metro Garage Door Repair was able to fix your garage door remote issue quickly and get everything working smoothly again. We truly appreciate your trust and support!
Best Regards,
Metro Garage Door Repair Dallas.
The keypad on my garage door had started responding only when it felt like it, which was getting frustrating. Metro Garage Door Repair got it working properly again, and now I can get in and out without any hassle.
Price assessment: Reasonable price
Services: Garage door consultation, Automatic gate installation & repairs
Response from the owner · a day ago
Thank you, Mr. Luke, for your wonderful review! We're glad our team at Metro Garage Door Repair was able to resolve your garage door keypad issue and get everything working smoothly again. As a trusted garage door repair company in Dallas, TX, we take pride in providing fast, reliable, and professional garage door repair, keypad repair, garage door opener repair, and maintenance services throughout the Dallas area. We truly appreciate your support and recommendation!
Best Regards,
Metro Garage Door Repair.
Excellent service! My contractor recommended Metro for my garage door repair work. The tech who came out tondo the estimate did the work that same day. I didn’t expect that at all. I definitely recommend.
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you so much for the kind words! We’re grateful to your contractor for the referral and glad we could finish your garage door repair the same day as the estimate. That’s always our goal: no waiting around and no second trip when it isn’t needed. Thanks for recommending Metro!
I just had Jason repair our garage door. He was on time, efficient in his work, explained options - pros and cons very well and most of all did an excellent job repairing our garage door. I was so impressed with him, I would go as far as to say that of all the service people who have done work on any level at our home in the past 6 years, he is the best.
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thanks, Jeff! Showing up on time and walking customers through their options, including the pros and cons, is something Jason really cares about. We want every homeowner to make an informed decision rather than feel pushed into one. We appreciate you choosing Metro Garage Door Repair!
Jason was fantastic during the 2 visits it took to fix my garage door. The real issue was with the concrete slab but Jason worked hard to get everything leveled and working again. Thank you!
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you, Norbert! A garage door problem caused by an uneven concrete slab is a tricky one, and we appreciate your patience across both visits. Jason will be glad to hear the door is level and running smoothly again. If anything ever shifts, just give us a call.
Jason did an awesome job. He was thoughtful and did more than just simply fixing the problem. He diagnosed a larger issue where my garage door track wasn’t aligned correctly. Then he fixed that as well. I will definitely use these guys again in the future.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thanks for the great review, Derek! Catching a bigger issue early can save a lot of trouble (and money) down the road, so we’re glad Jason took the time to look past the immediate fix. We appreciate your trust and are always here if you need us.
Jason did an outstanding job!! Will definitely bring him back. I thought it was a simple pairing of the remote, turned out he had to rewire the system. Put bull keeps chewing the wires. And very affordable!!
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you, Vicky! Sometimes a “simple remote pairing” turns into a full rewire, especially with a four-legged helper involved 🐶 We’re glad Jason got everything working again and that you found the price fair. We’d be happy to come back anytime. Maybe give the wires a little protection from your pup!
Thank you for the 5-star review! We really appreciate your support and are glad you had a great experience with Metro Garage Door Repair. If you ever need help with your garage door, our team is always here for you!
Awesome service, Jason H. is the best. In and out quick, repaired everything and tuned it up for the future.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 8 months ago
That is awesome to hear, Joseph! Jason H. really knows his stuff, and I’m glad he was able to get your system tuned up and running smoothly so quickly. We'll be sure to give him a pat on the back for the great work!"If you ever need a quick check-up or another repair, don't hesitate to give us a shout.
