Customers frequently praise the technical staff for thoroughness, punctuality, and clear communication regarding service details and estimates. The company handles plumbing, HVAC, and septic services, with many reviewers noting professional conduct and helpful explanations. However, some low-star reviews cite issues with pricing transparency, inaccurate diagnoses, and instances of missed appointments or poor cleanup after visits.
Google rating: 4.9 out of 5 from 857 reviews (97% five-star).
Reviews on this page: 857 Google reviews (710 with written comments, 13 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 23, 2026.
Service: Water Heater Installation Service serving Chattanooga, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
857 reviews on Google
5★831
4★12
3★4
2★1
1★9
Reviews from Google, shown as published (original wording, unedited).
DH
David HansonLocal Guide · 17 reviews
★★★★★
Cameron of Metro Plumbing came by to service our HVAC system, Cameron was very courteous, kind, and professional, he did a great service to our system. David Hanson
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance, A/C system maintenance, Service not listed
Response from the owner · 9 months ago
Thank you, David! We appreciate your kind words about Carlos and Cameron and are glad to hear that they represented our service standards so well. Your feedback means a lot to us!
Thank you so much for the five-star review! We're thrilled to know you had a great experience with Metro Plumbing, Heating & Air. Our team is dedicated to providing top-notch service, and it's wonderful to see that reflected in your feedback. If you ever need assistance in the future, we're just a call away!
Travis and Cody were great! Very detailed and thorough. They took the time to explain everything and show us what the issues were.
Response from the owner · 2 weeks ago
Thank you for your wonderful review! We're thrilled to hear that Nick and Ashton provided you with friendly and professional service. At Metro Plumbing, Heating & Air, we pride ourselves on offering clear options without any pressure. If you need anything in the future, we're here 24/7 to help!
Very nice. He explained everything and helped me through the process. I will recommend him to everyone. Great guy
Services: Septic system installation, Drain cleaning, Plumbing leak detection
Response from the owner · 5 days ago
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Metro Plumbing, Heating & Air. Our goal is always to provide friendly and helpful service to our neighbors in the Chattanooga area. If you ever need assistance again, we're here 24/7 to help!
Austin was phenomenal - took the time to explain everything and was very knowledgeable
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
Thank you for your wonderful review! We're thrilled to hear that Austin provided you with exceptional service and took the time to explain everything thoroughly. At Metro Plumbing, Heating & Air, we pride ourselves on having knowledgeable, master-certified technicians who ensure our customers feel confident and informed. If you ever need assistance again, we're here 24/7 to help!
Ricky was fantastic coming up with estimates for replacement of our existing HVAC System. He explained everything in detail and was a pleasure to work with. Metro will have our new system running in a matter of days. Thanks Ricky!
Thank you so much for your five-star review! We're delighted to hear that you had a positive experience with Metro Plumbing, Heating & Air. Our team takes great pride in providing honest, reliable service to our Chattanooga and North Georgia community. If you ever need assistance again, we're here 24/7 to help!
Thank you for your kind words! At Metro Plumbing, Heating & Air, we're dedicated to providing top-notch service and ensuring our customers are well-informed throughout the process. We're thrilled to hear you had a positive experience. If you ever need assistance again, don't hesitate to reach out!
We had Ronnie Range from Metro plumbing come out to fix a blockage in our pipes. Might I just say, this fine gentleman was one of the most knowledgeable and professional guys I’ve had the pleasure of meeting. This company is very veteran friendly and I would recommend them to anyone in the Chattanooga area any day of the week for all your plumbing needs. 5 stars
Ronnie was amazing! Very customer oriented and professional!
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · a week ago
Thank you so much for your kind words! We're thrilled to hear that Ronnie provided you with exceptional service. At Metro Plumbing, Heating & Air, we pride ourselves on professionalism and customer satisfaction. If you ever need assistance again, don't hesitate to reach out.
