Gurjot Singh5 reviews
Zia did a great job i got stuck at the altamont hills
- Price assessment: Not sure
- Services: Car towing
Review from Google · view on Google
Metro Towing
Metro Towing at a glance
Customers frequently praise the prompt arrival times, professional demeanor, and helpfulness of drivers during roadside assistance, towing, and battery services. Recurring themes include quick response times and courteous communication, though the owner actively engages with a high percentage of reviews. A common criticism involves unexpected price increases or cancellations, with some low-star reviews citing inadequate tire installation or drivers leaving customers stranded without completing the job.
- Google rating: 4.9 out of 5 from 1,414 reviews (95% five-star).
- Reviews on this page: 1,414 Google reviews (1,099 with written comments, 58 with photos).
- Owner responses: the business replied to 93% of reviews.
- Most recent review: October 22, 2026.
- Service: Towing Service serving Fremont, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★1,414 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Mary M1 review
I had a great experience with Naseer from Metro Towing through Geico roadside assistance. He was prompt, friendly, and professional, making a stressful situation much easier to handle. I really appreciate his helpful attitude and excellent customer service. Thanks, Naseer, for a job well done!
- Services: Battery service
Response from the owner · a week ago
Hi Mary, Thank you so much for your wonderful feedback! We’re thrilled to hear that Naseer provided you with prompt, friendly, and professional service through GEICO roadside assistance. We understand that experiencing car trouble or a dead battery can be stressful, which is why our team at METRO is committed to providing dependable roadside assistance and professional battery service when our customers need help the most. Naseer will be happy to know that his helpful attitude and dedication made a positive difference in your experience. Whether you need emergency roadside assistance, car battery service, a jump-start, or a reliable tow truck in Livermore, CA, our goal is to make every service call as smooth and stress-free as possible. We truly appreciate your trust in METRO and thank you for choosing our team! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
Ehsan HoqueLocal Guide · 52 reviews
Omar came to pick up my model 3. He was courteous and cared a lot about making sure that he was able to do the job without damaging my driveway. He yielded to his colleague. I appreciate Omar's dedication. Few years later, the same excellent service, this time from Nasser. He replaced my battery. Completed the work with the utmost integrity and treated me with respect and dignity. Truly a good business.
- Price assessment: Reasonable price
- Services: Battery service
- Services: Car towing
Response from the owner · a week ago
Good morning, Thank you, Ehsan, for your continued trust in METRO! We’re proud that Omar handled your Tesla Model 3 towing with care and that Nasser delivered honest, professional battery replacement service. We’re committed to fair towing prices, reliable car towing, and dependable roadside assistance in Livermore, CA, and the Tri-Valley area. We truly appreciate your loyalty and recommendation! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
Prabhjot Gujral4 reviews
Excellent turnaround time and served with smile keeping best interest of customer in mind. Will definitely recommend if you need help with road side assistance.
- Price assessment: Great price
- Services: Battery service
Response from the owner · a week ago
Hi Prabhjot, Thank you for taking the time to share your feedback with us! We’re happy you appreciated our competitive prices, quick service, and friendly team. METRO is committed to providing reliable battery service, jump-starts, and roadside assistance in Livermore, CA, to get you back on the road quickly. We appreciate your recommendation and support! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
Francis Archie Nombre3 reviews
Great customer service!!! One of the best tow truck drivers I met! Thank you sir!!! 👍🏼👍🏼👍🏼
- Price assessment: Great price
- Services: Car towing
Response from the owner · a week ago
Hi Francis, We truly appreciate the time you took to leave us your feedback regarding our towing service. We’re glad our tow truck driver provided excellent customer service. METRO takes pride in offering professional car towing, affordable tow truck service, and reliable roadside assistance in Livermore, CA. We appreciate your recommendation and look forward to helping you whenever you need us! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
T KLocal Guide · 40 reviews
NASEER came out and it was fast. Only for spare tire change. But it was faster than expected. He made sure that he had all the tools, not the cheap tools either. He came really equipped, didnt use any of my tools. I definitely recommend them to others.
- Price assessment: Great price
- Services: Battery service, Motorcycle towing, Car lockouts, Special vehicle towing, Car towing
Response from the owner · 2 weeks ago
Hello, Thank you so much for the great review! We’re glad to hear Naseer was able to get to you quickly and was well-prepared with the right tools for the job. We truly appreciate your recommendation and your kind words about our service. We’ll be sure to share your feedback with Naseer! Sincerely, METRO | Tow Truck Service & Battery Installation
Review from Google · view on Google
Adam Sin1 review
Had a flat and called AAA and the tow truck came right away…driver was very professional
- Price assessment: Not sure
- Services: Car towing
Response from the owner · a week ago
Hi Adam, Thank you for taking the time to leave us your valuable feedback! We’re glad we were able to get to you quickly to perform tire change servie and that our driver provided professional service. We appreciate your trust and your business! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
Phillip Wong1 review
As promised. Mirwais was great and kind and took care of my disabled car . Great attitude too. Thanks again
- Price assessment: Great price
- Services: Car towing
Response from the owner · a week ago
Good morning Phillip, Thank you for the kind words and 5-star feedback! We’re glad Mirwais was able to take care of your vehicle and provide you with the service you needed. We’ll definitely pass along your compliments to him. We truly appreciate your business! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
sagar panchal2 reviews
Excellent service and right on time! Loved the experience sharing discussion from Naseer! Highly recommended!
Response from the owner · a month ago
Hi Sagar, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience and enjoyed Naseer’s experience-sharing discussion. Your recommendation truly means a lot to us! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
Sarah Cruz3 reviews
Naseer was a God send! He went above and beyond to make sure I was taken care of and wouldn’t have anymore problems! Quick, knowledge, professional and polite!
- Services: Battery service
Response from the owner · a month ago
Hi Sarah, Thank you so much for your kind words! We’re thrilled to hear that Naseer went above and beyond to make sure you were taken care of. We truly appreciate you recognizing his professionalism, knowledge, and dedication. We’ll be sure to share your wonderful feedback with him! Sincerely, METRO | Tow Truck Service & Roadside Assistance in Livermore, CA
Review from Google · view on Google
Business details
- Address: 5716 Preston Ave, Livermore, CA 94551
- Phone: (925) 222-2220
- Website: metrotowing.com
- Service area: Fremont, CA