Google reviewers for Metro West Car Service in Framingham, MA, generally praise the company's punctuality, professional drivers, and clean vehicles. Positive feedback highlights reliable communication, helpful staff, and smooth airport transfers, with many noting that drivers arrive early and assist with luggage. However, a small number of negative reviews cite poor communication and unprofessional experiences, including instances where drivers missed appointments or vehicles lacked functioning air conditioning.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Greatest tour of Boston by the greatest driver in Boston - ANTZ!!! I highly recommend Metro West for charter bus rentals - and ask for Antz as your driver - he doesn’t disappoint!!!
James, thank you so much. I’m so happy to hear that you had a great experience with us. Appreciate your business.
On time, courteous and clean - great service.
Love these guys. Super reliable. Cars are always in great shape. We use them a lot, never disappointed. Best way to get the airport. Vaca starts when we get in the car.
Ari was a great driver
Exceptional service! Our chauffeur, Osman, was extremely punctual, professional, and attentive. Despite the pouring rain, he went above and beyond to assist my wife and me, making sure we were comfortable and got home safely. His responsiveness and dedication to excellent customer service were truly appreciated. I highly recommend Metro West Car Service, and especially Osman, for a reliable and first-class experience!
Great service as always! Early arrival, great transport.
I can't say enough good things about Metrowest Car Service. Booking was simple, communication was clear, and everything went exactly as planned. Our driver, Codey, was extremely kind, courteous, and professional, and truly went the extra mile to make us feel comfortable. It's rare to find a service that's this easy to work with. I'll definitely use them again and recommend them to anyone who needs reliable transportation!
Metrowest Car Service always answers when I call - even on the weekends. Staff are extremely helpful when I had issues booking online - helped me sort it out. I have enjoyed my rides with Zeferino and Muhammed - both well experienced drivers and very kind. Drivers are courteous, consistent and on time. I have used them several times now and no complaints.
Thank you so much for these kind words.
Codie was awesome! Easy to chat with, great driver and got us to our destination with ease. 10/10
Carlo is a great driver and it was great chatting with him!