Google reviewers rate Michael C. Graham & Son 4.9 out of 5 based on 134 reviews, with the owner responding to 97 percent of comments. Customers frequently praise the company for punctuality, clear communication, fair pricing, and thorough cleanup after roofing, siding, and gutter projects. However, low-star reviews highlight issues with unsubmitted warranty paperwork and complaints regarding job site cleanliness and crew language barriers.
Google rating: 4.9 out of 5 from 134 reviews (97% five-star).
Reviews on this page: 134 Google reviews (105 with written comments, 10 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 16, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars13097%
4 stars11%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
98%praise
Praise26798%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6122%
Quality & results5119%
Speed & response4617%
Would recommend4215%
Price & value3111%
Communication249%
Honesty & trust187%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“” They were hardworking, respectful, and professional.”
“Four layers two dumpsters and approximately 13 people working on it and they did an amazing job.”
“Owner and managers are responsive, good communication and followup.”
“We sincerely appreciate the truly professional service that they provided, and recommend them to anyone in search of a contractor that they too can trust!”
“Without question, this was one of the best experiences we have had with any company in a very long time, and we cannot recommend them highly enough.”
“After my free estimate, Michael left me with his phone number.”
“Michael was very easy to talk to and answered all of my questions and concerns.”
“Honest, trustworthy, and hardworking—those were the words I kept seeing, and I found them to be true.”
People customers mention
Lauren8 reviews
Mike8 reviews
Construction6 reviews
Kyle6 reviews
Jena4 reviews
Roofing3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Update:
Trouble with getting the warranty that was advertised. I haven’t received warranty confirmation yet. I contacted GAF and they told me the warranty request hasn’t been submitted yet by Michael C Graham. It has to be submitted within 60 days, said the GAF representative. Roof: 8/20/26. Today(with no warranty): 10/16/26. I have asked for confirmation twice via phone so far. I am sweating it out now wondering if this warranty is going to slip right through our fingers.
Original review near when the roof was just completed:
We love the way our new roof looks! It inspires confidence in the building! What an excellent experience. Jena did an excellent job informing us of the process, keeping us updated the entire time, and discussed all questions and aspects of the job that we were curious about. They had an enormous crew that was seemed very professional and super efficient. They delivered and I’d trust them with another roof if we ever need another one. We are grateful for their hard work and dedication!
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof installation
Response from the owner · 2 months ago
Hearing that your new roof inspires confidence in the building — that's exactly what a quality roof installation should do. Jena is great at keeping homeowners in the loop every step of the way, and it sounds like the crew delivered from start to finish. Michael C. Graham & Son Construction appreciates the trust, and we'll be here whenever you need us again. The whole Graham family thanks you! 🙏
Jo Duz13 reviewsiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
We recently had a roof done by Michael C Graham company and are happy to recommend. Employees are polite and hardworking. Owner and managers are responsive, good communication and followup. Roof looks great!
Price assessment: Reasonable price
Services: Roof installation
Response from the owner · a month ago
Glad the roof looks great, Jo, and thanks for the recommendation. Clear communication and follow-up matter just as much as the roof installation itself, and it's good to hear the crew and managers came through on both. Michael C. Graham & Son Construction is always here if you need us. The whole Graham family thanks you! 🙏
Maria Paratore3 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
My roof was a hot mess. Four layers two dumpsters and approximately 13 people working on it and they did an amazing job. I really like it that Michael was actually on the job. The craftsmanship and quality of work was excellent. I’m actually going to have them do my siding next year. Highly recommend.
Response from the owner · a month ago
Maria, four layers and two dumpsters — that's a serious project, and the crew handled it the right way from start to finish. Having Michael on the job directly is something we take pride in, and it sounds like the craftsmanship spoke for itself. We're looking forward to taking care of that siding for you next year. The whole Graham family thanks you! 🙏
Kate Dickinson3 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
I did my due diligence and got three estimates before choosing Michael C. Graham & Sons. Michael was very easy to talk to and answered all of my questions and concerns. I liked his vibe right away. I also checked many reviews, and they confirmed that I had made the right choice. Honest, trustworthy, and hardworking—those were the words I kept seeing, and I found them to be true.
After my free estimate, Michael left me with his phone number. Prior to that, I had done my own Google search so I would know what questions to ask. I was also able to speak with Lauren, the secretary, many times. She was absolutely delightful and always pleasant to deal with.
After a week or two, the date for my project was scheduled. On the morning of the project, I received both a text message and a phone call verifying that the crew would be arriving at my house soon.
My project managers were Dan and Jena. When they arrived, they explained the process for the first day and answered all of my questions. They were both great. The person I was in contact with the most was Jena.
I am a single woman in my 70s, and the thought of going through a roof replacement was a little mind-boggling, to say the least. During the roof replacement, Jena made sure I was aware of every step of the process. She gave me her personal phone number, which meant a lot to me. I also walked around my house a few times while they were working, and each time, she took the time to explain what was going on.
I can’t say enough about Jena. She put my mind at ease and let me know that she would be there every step of the way. If she had to leave for any reason, she always let me know. Her communication and reassurance made a stressful experience so much easier.
The whole crew worked very well together. It is surely true that “teamwork makes the dream work.” They were hardworking, respectful, and professional.
When the roof was finished, the owner, Michael, showed up personally to walk around my property and make sure everything was tip-top. He also took the time to thank me for my business.
I would not hesitate to call this company again if I ever needed their services. You can rest assured that Michael C. Graham & Sons will do right by you. I am very happy with my new roof and with the entire experience from start to finish. Kate D.
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof installation
Response from the owner · 2 months ago
Kate, thank you for sharing all of this — it genuinely means a lot to the whole team. Jena, Dan, Lauren, and Michael each play a real role in making sure every customer feels informed and taken care of, and hearing that it all came together the way it did for you is exactly what we work toward on every roof installation. Michael showing up at the end to walk the property himself is just how he operates — every customer deserves that. Michael C. Graham & Son Construction is so glad we could make a stressful process feel manageable, and your trust in us means everything. The whole Graham family thanks you! 🙏
Dorrina MLocal Guide · 19 reviewsiTotal number of Google reviews Dorrina has written across all businesses on Google Maps, not just this one.
The owner of this business messaged me to asked why I left a one star review, I said “because it was true. Going to BBB and IRS.” They left a mess, no one could speak English and when they tore off roof they let it land anywhere on the lawn where there was not even a tarp. I want to thank you for your response with what you said Jeffry told you and putting it in writing here. BBB and irs will sort this out and so will our lawyer in a court of law with Jeffery. what was told to you was untrue and will be very helpful in our case. My post was honest and truthful….you had to help me get to my car because of all the garbage from roof every where.
Negative: Professionalism
Response from the owner · Edited 4 years ago
We have already spoken to the landlord who owns the property and raved about how well we did and how happy he was with the whole process. He apologized profusely about you and going around leaving us bad reviews. He also reported your review due to false accusations. He also explained that you have a personal vendetta against him.
Very unfortunate that you attack a small business due to a personal vendetta with your landlord. We had taken out your trash and helped carry your dog to your car. You had not complained or mentioned anything to us while at the job site. We did this roof in May and find it odd you are just now leaving a nasty review.
Thank you and have a good day.
Anthony BrownLocal Guide · 15 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Michael and his crew not only absolutely crush the turn around times on the siding and roofing projects but unlike the majority of other contractors the quality they produce is unmatched, they don't cut corners, they keep their job sites clean and do t compromise for safety. Can't recommend them enough. Worth every penny!
Response from the owner · 2 months ago
Anthony, fast turnaround, clean job sites, no corners cut — that's the standard Michael holds the crew to on every single project, and it's great to hear it showed on both the siding and roofing work. "Worth every penny" is about the best thing a customer can say, and we don't take that lightly. The whole Graham family thanks you! 🙏
Peter Picciotto1 reviewiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
When we decided it was time to get a new roof, we didn’t have to look beyond our own neighborhood for a recommendation. The clear and trusted choice has been Michael C. Graham & Son Construction. We’ve seen first hand how efficiently their crew works to protect your house and property during the removal of an old roof and the installation of a quality new roof. After contacting them and meeting with our Project Manager Jena, we knew that we too would be in good hands. Jena’s knowledge and experience were clear as she walked our property with us to assess our specific needs and make recommendations. She provided us with detailed information and explained the advantages of installing a quality GAF roofing system with a lifetime warranty. She also remained in constant communication with us during the process to ensure that we would be completely satisfied. And thanks to Michael, Jena, and the entire team our new roof was recently installed in just one day! We sincerely appreciate the truly professional service that they provided, and recommend them to anyone in search of a contractor that they too can trust!
Response from the owner · 2 months ago
Peter, a neighborhood referral leading to a one-day GAF roof installation with Jena guiding you through every step — that's exactly the experience we work hard to deliver on every job. Jena takes real pride in making sure homeowners understand what they're getting and why, and it means a lot to hear that came through from the first walkthrough to the final shingle. Michael C. Graham & Son Construction is grateful for your trust and your kind words about the whole team. The whole Graham family thanks you! 🙏
Jes1 reviewiTotal number of Google reviews Jes has written across all businesses on Google Maps, not just this one.
Big shout out to Michael C Graham and Son. We had our roof replaced and am so happy with the work. The crew was fast, efficient and friendly. I am not only happy with the roof but also the clean up. I would definitely recommend them for your next roof. Thank you so much for the excellent service. Gratefully, The Marsallo’s.
Price assessment: Great price
Price: $15,000–20,000
Services: Roof repair
Response from the owner · 3 months ago
The Marsallos, a full roof replacement done fast, clean, and right — that's exactly the standard our crew holds themselves to on every job. Really glad it showed from start to finish, and we appreciate you taking the time to share this. Michael C. Graham & Son Construction looks forward to being there whenever you need us next. The whole Graham family thanks you!
Jim Scheiderich2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
First roofing job for us in 25 years - some surprises. We looked at 4 roofing companies and ended with MCG due to solid reputation and GAF product.
All GAF top of the line products. Install ran 2 days with a 6 person crew - but roof is 38 squares with multiple bump outs that complicate any reinstall. Work was professional, crew pointed out an issue with missing flashing in one case. They busted their butts to be honest!
If nothing else you do, make sure you look at MCG. Decision is yours but they definitely deserve a look.
Price assessment: Not sure
Price: $25,000–30,000
Services: Roof installation
Response from the owner · 3 months ago
Jim, a 38-square roof with multiple bump outs is no small undertaking — glad the crew handled it the way they should and flagged that flashing issue while they were up there. That's the kind of thing that matters. GAF products paired with a crew that actually pays attention is exactly what a job like that calls for, and we're glad Michael C. Graham & Son Construction earned your trust after 25 years. The whole Graham family thanks you! 🙏
Stephen Davis1 reviewiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
This is not roof related but whoever you have working for you- a woman in a big truck, you are lucky to have her. My girlfriend and I witnessed her get out of her truck, run across traffic to give water and snacks and LITERALLY the shirt off her back in 95°F heat to a homeless man absolutely restored my faith in humanity. It also showed me the type of people that your company hires. I will be recommending your company to anyone looking for a roof! Thank her for me!
Response from the owner · 4 months ago
Stephen, that story stopped us in our tracks — what a moment to witness. That's just who she is, and honestly, it's the kind of person we're proud to have representing Michael C. Graham & Son Construction. Thank you for taking the time to share it, and for the kind words about our company. The whole Graham family thanks you! 🙏
