Customers frequently cite the shop's friendly staff, clear communication, and complimentary ride services as key positives, noting that employees often explain necessary repairs without pressuring additional work. Many reviewers appreciate the punctuality and thoroughness of the maintenance and repair services. However, a recurring criticism among low-star ratings involves pricing, with several customers describing quotes for specific parts and labor as significantly higher than competitors or independent estimates.
Google rating: 4.9 out of 5 from 309 reviews (94% five-star).
Reviews on this page: 309 Google reviews (252 with written comments, 6 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Tucson, Arizona.
Data from Google, last updated November 3, 2026.
Star ratings
309 Google reviews we collected
4.9of 5
5 stars29194%
4 stars62%
3 stars41%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 252 written reviews
97%praise
Praise44897%
Complaints123%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9621%
Quality & results8218%
Honesty & trust7817%
Would recommend6514%
Price & value5813%
Speed & response4710%
Communication347%
What customers talk about
We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They’re knowledgeable and trustworthy and I’m always greeted with a smile.”
“I just moved to Tucson so finding a mechanic I could trust was of great importance and they really went above and beyond to make my experience top notch.”
“My mazdaspeed 3 started making this awful noise on a trip to AZ and These guys tried to tell me my mazdaspeed 3 engine was toast and quoted me 13,000…”
“David, Alan and the guys at Micro are extremely professional and always dependable.”
“Strongly recommend this friendly and professional place.”
“I don't recommend and will share my experiences with my fellow Tucsonans!”
“They did a great job, and the whole experience felt fair and professional.”
“Even pep boys, which I find extremely overpriced and rarely service my cars there, quoted me $330 labor and $120 for the parts.”
“They took the time to explain what was necessary immediately and what I should keep an eye on in the future.”
“Issues discovered are explained yet Micro Imports applies no pressure on customers, and there is a complimentary drop-off & pick-up service.”
People customers mention
Imports17 reviews
Uber14 reviews
Alan13 reviews
David13 reviews
Subaru13 reviews
Tim12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great little shop! Took my Nissan Versa in yesterday for some routine maintenance and was very happy with it. The price was great for what I had done. They pointed out some stuff to keep in mind for the future, but didn't try to sell me on any of it since its still good now. Very happy with this shop!
Price assessment: Reasonable price
Services: General repairs & maintenance, Vehicle Inspection, Oil change
B
BGLocal Guide · 100 reviewsiTotal number of Google reviews BG has written across all businesses on Google Maps, not just this one.
My first time going here and they made the experience as painless as possible. They took the time to explain what was necessary immediately and what I should keep an eye on in the future. I just moved to Tucson so finding a mechanic I could trust was of great importance and they really went above and beyond to make my experience top notch. I’ll definitely be coming back for future work when needed.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Electrical, Auto engine diagnostic, Brake service & repair
G
Gwen Conahay3 reviewsiTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
I appreciate everyone at Micro Import Service. They’re knowledgeable and trustworthy and I’m always greeted with a smile. I won’t take my vehicles to anyone else.
Response from the owner · 2 years ago
Hi Gwen!
Thank you so much for taking the time to leave us this awesome review! We're so happy to be the shop you trust, please know that we will be here whenever you need us!
Most kind regards,
-Alan Van Avery
General Manager
D
Donald Lacey5 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Great service and repair on my '66 Nova. The age of the vehicle resulted and the fact that it is not an "import" did not deter them from fixing up my old ride.
Price assessment: Reasonable price
Services: Transmission, Auto A/C recharge, Transmission repair, Air conditioning
Response from the owner · a year ago
Hi Don!
Thanks so much for taking the time to leave us this great review! We are so glad to know that the Thunderbird is driving as it should.
We thank you for your continued trust in us over the years and we look forward to being here for you for many years to come!
Hope you have a great day and safe travels!
Most kind regards,
-Alan Van Avery
General Manager
N
Nathaniel Green4 reviewsiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
David, Alan and the guys at Micro are extremely professional and always dependable. Have taken my cars here for years and will continue to do so!
Price assessment: Reasonable price
Services: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Oil change
Response from the owner · Edited 2 years ago
Hi Nate!
Thanks so much for the kind words and the 5 stars! We are so very grateful for you and all of our amazing clients! Please know that we will always be here when you need us.
Most Kind Regards,
-Alan Van Avery
General Manager
J
Joyce Evans4 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Hi Joyce!
Thank you so much for this 5 star review! We appreciate you and will be here if you ever need us!
Most kind regards,
-Alan Van Avery
General Manager
P
Private ReviewerLocal Guide · 197 reviewsiTotal number of Google reviews Private has written across all businesses on Google Maps, not just this one.
Potentially the only auto shop I actually trust in Tucson. They were straightforward, honest, and didn’t try to sell me anything I didn’t need, which unfortunately seems rare with auto shops. They did a great job, and the whole experience felt fair and professional. I’ll definitely be coming back.
Response from the owner · a month ago
Good morning!
Thank you so much for taking the time to give us this awesome review and for the 5 stars!
We look forward to providing this same level of service for you every time.
Wishing you safe and happy travels!
Kindly,
-Alan Van Avery
General Manager
L
Lynne K McGee13 reviewsiTotal number of Google reviews Lynne has written across all businesses on Google Maps, not just this one.
Personable, professional and knowledgeable are adjectives used to describe Micro Import. An appointment was scheduled for the day after the initial call which was appreciated. Issues discovered are explained yet Micro Imports applies no pressure on customers, and there is a complimentary drop-off & pick-up service. It was a positive experience.
Price assessment: Not sure
Services: General repairs & maintenance, Air conditioning
Response from the owner · a month ago
Hi Lynne,
Thank you very much for this thoughtful review and the 5 stars! It is always a pleasure to meet new people in our community and I am very thankful for your patronage!
We look forward to continuing to help you keep your Subaru on the road safely. Hope that A/C is still nice and cold too!
Please don't ever hesitate to reach out if you need us.
Wishing you many safe and happy travels!
Kind regards,
-Alan Van Avery
General Manager
L
Lorrayne Mills3 reviewsiTotal number of Google reviews Lorrayne has written across all businesses on Google Maps, not just this one.
Impeccable Professional Service, Kindness, Integrity!
Thankyou Micro Import Services!
Great 1rst Time Experience!
Price assessment: Great price
Response from the owner · a month ago
Good morning Lorrayne!
Thank you so much for taking the time to write us this wonderful review! We are so happy that you chose to give us a chance and I'm thrilled to know it was an experience worthy of this review!
Please never hesitate to reach out if you need us.
Hope you have safe and happy travels!
Kind regards,
-Alan Van Avery
General Manager
A
Andrew AlegriaLocal Guide · 16 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Micro Import Service did a great job in diagnosing and resolving my issue. They were even able to start on my vehicle earlier than my scheduled time. 5 stars all the way!!!
Price assessment: Reasonable price
Response from the owner · a month ago
Hi Andrew!
Thank you very much for this great review! We're very grateful for your trust in us to help keep you on the road safely and we look forward to being here for you whenever you need us.
Wishing many safe and happy travels!
Kind regards,
-Alan Van Avery
General Manager
