Auto repair shop · Des Moines, IA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#322 of 687 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 53%
4.8★★★★★1,130 Google reviews · 23 photos
93%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 1,130 reviews (93% five-star).
Reviews on this page: 1,130 Google reviews (745 with written comments, 10 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 2, 2026.
Service: Auto Repair Shop serving Des Moines, Iowa.
Data from Google, last updated November 3, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
MidasAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Midas: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Midas: 76/100 on this factor. Category median: 84.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Midas: 88/100 on this factor. Category median: 99.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Midas: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Midas: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Midas: 100/100 on this factor. Category median: 56.A
100
Bar = this company · dark tick = category median.
Star ratings
1,130 Google reviews we collected
4.8of 5
5 stars1,04893%
4 stars262%
3 stars91%
2 stars101%
1 star373%
Praise vs complaints
Phrases our text analysis found in 745 written reviews
97%praise
Praise1,07597%
Complaints373%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7357%
Reasonable5039%
Overpriced22%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response27224%
Staff & attitude27124%
Quality & results21820%
Price & value1029%
Honesty & trust979%
Would recommend918%
Communication615%
What customers talk about
We read 745 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was BLOWN AWAY by how compassionate, professional, and timely this team was in getting my car fixed.”
“Nik was very helpful and we appreciate it him and the team with our hearts”
“Had an amazing experience with Laz at Midas on Ingersoll.”
“Josh the manager is the sloppiest and most incompetent person I have ever dealt with.”
“…me knowing that I was moving in a few days to get my car fixed in an affordable and prompt manner.…”
“RIP off, quoted me 430$ for two u-joints, no thanks.”
“I feel like I can trust them and they're part of my family.”
“…cs say they cannot give me a quote on the phone like you understand a scam not Recommend to nobody…”
“Appreciate everything they done and what highly recommend after this experience continuing to use them in the future”
“I got them down to $1300 never again will I use Madis.”
“Great communication during the day about my car and pricing.”
People customers mention
Josh33 reviews
Ingersoll32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Midas for 8 kinds of job. Pick one to see what they paid and said.
Great service and welcoming staff and mechanics. Been coming for 4+ years and I highly recommend. Best prices in Des Moines. Ask to speak with nik.
Great priceOil change
RRichshunda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 hours ago★★★★★
Great customer service always. Everyone makes you feel comfortable and welcomed. Overall they are fast and efficient. I’ll be coming back. Nik was a very good help if you go look for him.
Great priceOil change
JJuan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had mechanical troubles with my vehicle 2 hours away from home and they helped me and my family figure out what the problem was. Nik was very helpful and we appreciate it him and the team with our hearts
CChaseLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★
Originally gave 5 stars even though I waiting just over 2 hours for an oil change for a scheduled appointment. They were nice, took $5 off, and originally the paperwork showed they did a free “4-wheel and tire rotation”. Come to find out, they did not. My wheels are all in the same spot. Notably one that has a bunch…
Great priceOil change
MMorganLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great communication during the day about my car and pricing. The people were very nice and the prices were great!
Great priceService not listed
BBarbara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
awesome place.to have your car worked on! Laz and Ron saved me $1500 and were extremely helpful in dealing with the insurance Co. it took lots of patience ! They are very knowledgeable and explained what happened to my car in detail! love this place!!!
Great service and welcoming staff and mechanics. Been coming for 4+ years and I highly recommend. Best prices in Des Moines. Ask to speak with nik.
Price assessment: Great price
Services: Oil change
Response from the owner · an hour ago
Thank you so much for your kind words and continued support over the years! We're thrilled to hear that you've had such positive experiences with our team and services. Your recommendation means a lot to us, and we're grateful for your trust. We look forward to serving you for many more years to come!
R
Richshunda Sims1 reviewiTotal number of Google reviews Richshunda has written across all businesses on Google Maps, not just this one.
Great customer service always. Everyone makes you feel comfortable and welcomed. Overall they are fast and efficient. I’ll be coming back. Nik was a very good help if you go look for him.
Price assessment: Great price
Services: Oil change
Response from the owner · 2 years ago
Thank you for this excellent feedback about your service, Richshunda! We were happy to be of help, and hope you won't hesitate to let us know if there is anything else we can do in the future.
J
Juan Lima2 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
I had mechanical troubles with my vehicle 2 hours away from home and they helped me and my family figure out what the problem was. Nik was very helpful and we appreciate it him and the team with our hearts
Response from the owner · 4 days ago
We're so glad to hear that Nik and the team were able to help you and your family with your vehicle troubles. Your trust in us means a lot, and we look forward to being there for you in the future.
C
Chase PalmerLocal Guide · 11 reviewsiTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
Originally gave 5 stars even though I waiting just over 2 hours for an oil change for a scheduled appointment. They were nice, took $5 off, and originally the paperwork showed they did a free “4-wheel and tire rotation”. Come to find out, they did not. My wheels are all in the same spot. Notably one that has a bunch of rust around the inside from a bad brake. Didn’t move. Otherwise, an ok place. Not sure if I’d be back or not.
Price assessment: Great price
Services: Oil change
Response from the owner · 2 weeks ago
Thank you for the 5-star rating! We're thrilled to have provided you with quality service and look forward to your next visit.
M
Morgan ReynoldsLocal Guide · 52 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Great communication during the day about my car and pricing. The people were very nice and the prices were great!
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our communication and pricing. It's great to know our team made a good impression. We look forward to serving you again in the future!
B
Barbara Warner3 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
awesome place.to have your car worked on! Laz and Ron saved me $1500 and were extremely helpful in dealing with the insurance Co. it took lots of patience ! They are very knowledgeable and explained what happened to my car in detail! love this place!!!
Price assessment: Great price
Services: Electrical repair, Brakes
Response from the owner · 3 weeks ago
Thanks so much, Barbara! We appreciate the feedback!
K
Klover H.1 reviewiTotal number of Google reviews Klover has written across all businesses on Google Maps, not just this one.
Dudes a legend and got my vehicle diagnosed and repaired right before close. Huge appreciate
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto engine diagnostic
Response from the owner · 4 weeks ago
Thank you for your review, Klover! We're glad you're satisfied with the support and recommendations you received from our team and hope to do business with you again in the future!
A
Amanda Olson13 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Ty and his team were great to work with. I'm a mom in TX and my kiddos car needed work done after an accident. Ty walked me through everything step by step and made sure she was taken care of! Thank you!
Hi, victoria, thanks for the awesome feedback! Our team here at Midas is always happy to service your vehicle, and we're thrilled to hear these words about the knowledge of our staff! We look forward to seeing you whenever you need us!
M
Maguire Dillon2 reviewsiTotal number of Google reviews Maguire has written across all businesses on Google Maps, not just this one.
It was great, everybody was very open about what was being done and next steps. Overall 10/10
Price assessment: Reasonable price
Services: Brakes
Response from the owner · a month ago
It's always a pleasure seeing you, Maguire! One of our top priorities is to provide the best customer service around and we're happy to hear your positive experience! See you down the road!
